"Perfect location within walking distance of the hospital. The hotel staff was pleasant, helpful, and professional. The only issue was that the on-site restaurant didn't serve lunch. We had a nice stay.2023-01-13"
"Clean, comfortable room. The hotel clerks provided good service.2021-10-21"
"Clean, friendly environment. Check-in was fast, and the hotel staff was friendly and knowledgeable about the area.2020-12-02"
"Great hotel. The room was nice and comfortable, and the front desk clerk was pleasant and helpful. Stay here.2020-08-12"
"The hotel was convenient to Roswell Park and had a shuttle. We had a comfortable stay, and the staff was extremely helpful.2020-07-18"
"The hotel was in the medical district. The fridge didn't work, but it was replaced. There was a shuttle to good restaurants.2019-04-18"
"Good location, but the customer service at this hotel was a disappointment. The front desk clerk never smiled or looked directly at us, and he didn't make us feel welcome. The tap water was brown. Our car wasn't ready at the requested time since the valet wasn't there. We waited over 20 minutes after ordering our breakfast; I asked the attendant if we could place a rush order, and she said we should go to a fast-food restaurant if we were in a hurry. We were disappointed.2018-11-14"
"The hotel staff and shuttle driver were courteous.2018-10-02"
"The hotel was clean, and the staff was welcoming. Delicious dinner. The valet service worked well. I highly recommend staying here.2018-05-13"
"Great place to stay. The hotel clerk was welcoming and helpful, and all the employees were kind.2017-11-07"
"Nice, clean hotel room. The staff was extremely courteous. We enjoyed our stay.2017-04-24"
"The entire hotel staff was kind, compassionate, and respectful. They truly delivered in the hospitality department, including the shuttle drivers who drove me to and from the hospital. I was extremely thankful.2017-01-07"
"I checked into the hotel and wasn't informed that the water for the building was shut off. Even after it was back on, there was no hot water until 10 PM. The next morning, there was no hot water again. The staff offered no apology or compensation. I couldn't regulate the room temperature, and it was too warm for comfortable sleeping. Despite the convenient location and delicious cookies at check-in, I won't return.2015-10-17"
"Great hotel. This was my 2nd stay here. The room was clean, and the bed was like a feather. The cookies were to die for. Friendly, efficient staff.2015-08-29"
"Good deal if you want to be downtown. Lovely hotel, with easy access to Buffalo General.2015-03-21"
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