"Perfect location within walking distance of the hospital. The hotel staff was pleasant, helpful, and professional. The only issue was that the on-site restaurant didn't serve lunch. We had a nice stay.2023-01-13"
"Clean, comfortable room. The hotel clerks provided good service.2021-10-21"
"Clean, friendly environment. Check-in was fast, and the hotel staff was friendly and knowledgeable about the area.2020-12-02"
"Great hotel. The room was nice and comfortable, and the front desk clerk was pleasant and helpful. Stay here.2020-08-12"
"The hotel was convenient to Roswell Park and had a shuttle. We had a comfortable stay, and the staff was extremely helpful.2020-07-18"
"Close to downtown and within walking distance of great restaurants, scenery, and architecture. The hotel was clean, and the staff was friendly. I liked the hot breakfast. Good place to stay.2022-07-06"
"From check-in to a reluctant checkout, this was one of the best hotel experiences I've had in a long time. The room was clean and comfortable, the location was convenient, the entire staff was great, and breakfast was fresh. I had a perfect stay.2020-02-09"
"The hotel room was nice and newly remodeled. The breakfast attendant was so sweet and thoughtful.2018-05-23"
"The room was dirty and shabby and the bedding was stained, but the employees were friendly.2018-02-27"
"A wonderful place to stay. Just a 5-minute walk to Shea Theater. The hotel room was spacious, the beds were comfortable, and the surroundings were clean. No complaints at all. Parking cost $17.2022-11-25"
"The hotel was clean, but the AC blew directly on the bed. The bathtub didn't drain well; I was standing in inches of water.2021-08-29"
"Well worth the price. The hotel was very clean despite construction, and the staff was helpful and courteous. We were greeted each time we entered and left the lobby, which meant a lot to us. We were satisfied with our entire visit.2016-01-21"
"A wonderful experience. Perfect location. The hotel was nice and clean, and the staff was friendly, welcoming, and informative. They even provided complimentary water upon request. Good continental breakfast. Great place to stay.2015-11-17"
"Good hotel, and I recommend staying here. My room didn't have a microwave or fridge.2019-03-08"
"The cot was comfortable, and the hotel staff was nice.2019-01-19"
"A wonderful experience. The room was spacious, though I was disappointed that my room didn't have a microwave or fridge. The cleaning standard was high. Great breakfast. I highly recommend staying here.2018-12-02"
"Convenient to Shea's Performing Arts Center. The hotel staff was fantastic and knowledgeable about the area. Papaya Restaurant was great. An excellent experience.2016-04-26"
"We were given a non-smoking suite as requested, and it was beautiful. Awesome customer service; everyone was nice and helpful. The front desk clerk gave us maps and directions for using public transportation to go to the Sabres game. With free breakfast and free parking, you can't go wrong at this hotel. Definitely stay here.2016-02-24"
"Convenient downtown location. The hotel was just a few blocks from the subway and tram. I didn't hear any noise from the hallway. The bed was firm and had nice linens. We were amused by the toilet-bidet. Good water pressure in the shower, and there were various showerheads with a digital control. Lots of hot and cold selections at breakfast. The pool was large.2018-09-23"
"The hotel was opulent. The room had outstanding views and 1500 thread-count bedsheets. Lovely bathroom with an in-shower spa and heated toilet seat. Unfortunately, music from the rooftop bar kept us awake until 4 AM. We complained, but the staff offered no assistance. We'll never stay here again.2017-12-08"
"Nice hotel in a great location. Good breakfast. Parking wasn't free, though, so I probably won't stay here again.2023-04-17"
"The hotel was secure, clean, and quiet. I liked that I needed to use a room key to use the elevator to any room above the 3rd floor. Valet parking was $20 per day.2018-07-01"
"The hotel room was clean and comfortable, and the staff was friendly and helpful. The pool area was so cool, and I loved the comfortable sofas and chairs so parents could relax while the kids swam. Good breakfast, but there wasn't enough seating.2017-01-01"
"Good location. The hotel staff was courteous, and the amenities were top-notch.2022-05-14"
"Good hotel, and the shuttle service made it worth the price.2018-12-09"
"We were given the wrong room type; when we asked for the right room, we were put on hold for 10 minutes and then skipped as we waited in line. We also had to make sure we weren't charged for breakfast.2018-01-17"
"The hotel was conveniently located. Clean, nicely-appointed room and friendly staff.2016-11-08"
"Convenient to the train and activities. Nice, comfortable hotel room.2016-03-30"
"We had a fantastic experience at this hotel. Our junior suite was gorgeous; my young daughter asked if we could move in. All the employees were wonderful, and the restaurant food was delicious.2015-04-14"
"Beautiful architecture; the hotel was a lovely venue for our get-away. We were happy about the large room and all it had to offer. Staff was extremely nice. The front desk clerk told us about the history of the building, and was helpful with directions and tips about the area.2015-03-10"
"Amazing hotel, and attached to the arena through the garage. The room was so clean and comfortable. Great staff and great food. Fun area with lots of things to do, including ice skating. Bring your skates and stay an extra night.2016-01-21"
"Good hotel stay. Get to breakfast early.2023-03-27"
"The hotel exterior and interior needed modernizing, and the strong smell of cleaning chemicals in the common areas was a turn-off. The entire staff was great, and the service was good. The pool and workout room were small, but adequate for my needs. The parking area needed repaving.2022-07-20"
"The room was clean, and the hotel staff was pleasant. I brought my own doggie bags, but the only exterior trash can was in front of the building. There was dog waste on the back lawn.2020-07-25"
"Close to the highway. The hotel room was stuffy and had a stale odor, and one of the beds was dirty and had been slept in. There were very few restaurants in the area.2018-10-02"
"Good hotel and personnel. Unfortunately, the TV only got 4 channels.2018-09-25"
"Easy access off I-90. Everything was good except that the hotel room was warm and the AC wouldn't turn on. But it was nice, and the rates were good. The front desk clerk was nice and helpful. A simple breakfast was provided.2022-10-06"
"The hotel was close to a busy highway, and exit doors from the hallway to the parking lot were damaged. The room decor and mattresses were old, but the room was clean and well-lit, and the fridge was cold. The lobby was inviting, and the staff was pleasant. There were microwavable breakfast sandwiches, but the clerk didn't know about that, and the orange juice dispenser put out water instead of orange juice. I wouldn't stay here again.2022-05-03"
"The hotel was clean and convenient to downtown attractions. The beds were comfortable. This is a great choice.2021-08-23"
"I'm handicapped and had to walk some distance around the hotel to my room.2018-06-08"
"The hotel was nice and cheap. The room carpet was old but clean, though the bedsheets had a mild stench of cigarette smoke. Complete breakfast with scrambled eggs and oatmeal. Not bad for an overnight stay.2017-03-27"
"The carpet in the room was nasty and needed to be replaced. The bedsheets were clean, but the blankets had holes in them. I had difficulty operating the TV. The bathroom was fairly clean, but the tissues ran out and weren't replaced. Some items at the continental breakfast were stale. I don't recommend this hotel.2017-06-19"
"The hotel was clean and comfortable, and the staff was professional.2015-09-10"
"The hotel was run-down. The toilet rocked. No daily housekeeping service. The front desk clerk told me to park in the middle of the lot, which was covered in ice. He also told me to come downstairs to smoke since someone complained that I smoked outside the unit. I wouldn't stay here again.2023-01-31"
"The hotel had basic amenities like WiFi and a complimentary breakfast. The front desk clerk was personable, and it was a pleasure talking with her. If you don't need luxury, this place is very adequate.2021-11-27"
"The hotel was away from main streets. The room smelled like cigarette smoke until I turned on the AC, but it was otherwise clean. The WiFi worked well. The front desk clerks were helpful, and breakfast was good. Don't have high expectations.2018-10-13"
"The room was clean, and the towels were fresh. Breakfast needed improvement. I recommend this hotel.2018-06-19"
"Great location near a shopping strip. My handicap hotel room was great and accessible. I was grateful that I got a 1st floor room. The staff was amazing and professional.2018-06-11"
"I enjoyed staying at this hotel. It had a friendly atmosphere and nice decor, and the pleasantries of greetings from staff and other guests was refreshing. The room layout was fantastic, and the bed and pillows were comfortable. Plenty of hot water for showers. Good selection at the continental breakfast.2023-03-14"
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.