"The hotel was excellent, but the food options didn't add anything.2020-06-29"
"The hotel staff was pleasant and accommodating, but the housekeeping service wasn't acceptable. We returned to our room the 2nd day to find the beds had been made, but the bathroom hadn't been cleaned and no fresh towels were provided. I called the front desk, and towels were brought to our room. The next day, our room wasn't serviced at all. I asked to see the manager, but after 20 minutes of waiting, we had to get on the road. Good food.2018-07-12"
"Minimalist hotel, but that worked fine for my purpose. Great location. The room was clean, and the staff was extremely polite and helpful. Some areas of the hotel smelled a bit like sewage.2016-10-31"
"This was my worst motel experience ever. I wouldn't stay here again if you paid me.2016-08-01"
"This place has seen better days. It was fairly run-down. The room was scuffed, stained, and shabby. It was clean, however. The motel clerk was helpful in every way. No elevator, and the stairs were in bad condition. Stay somewhere else.2015-08-03"
"Nice hotel. Close to the Richmond airport, and there was a good Mexican restaurant nearby. Good shower, but the sink faucet was missing the screen, so water splashed on my clothes. I had draped my jeans and shirt over the back of the desk chair, and the housekeeper put them in my husband's suitcase, neatly folded; I initially thought they'd been stolen. I recommend staying here.2023-06-04"
"The hotel was clean. Easy check-in and nice staff.2021-07-07"
"I had to request a cot 3 times before I got one. I don't recommend this hotel.2017-03-14"
"We loved staying at this hotel so much that we booked it for our return trip. Easy to find and close to shops and restaurants. The room was clean and up-to-date, and the staff was friendly. 2016-10-04"
"This was a perfect hotel stay. The room was clean and smelled good, and everything was in order. The staff was friendly and so polite. I'd stay here again and recommend it.2016-06-16"
"The hotel room wasn't properly cleaned, and we found face masks on the floor. The balcony railing was so loose that if you leaned on it, you'd fall to your death. The courtyard was dirty, with cigarette butts all over; the ashtrays were never emptied. Don't stay here.2021-07-20"
"The restaurant was closed almost the entire time we stayed at this hotel. We were disappointed.2018-05-16"
"Excellent location if you need to catch an early morning flight. The hotel had an excellent 24-hour airport shuttle.2017-07-06"
"We were disappointed. The room was clean and comfortable, but the WiFi didn't work, and we were told we'd have to wait for a tech to call. We gave up and went to bed. We were also disappointed with the breakfast choices.2021-02-17"
"The hotel was a convenient place to stop. The front desk clerk was so welcoming, pleasant, and informative. The area around the hotel was super walkable and beautiful. The Angry Mussel was an excellent restaurant. Make sure to explore the canal walk.2020-11-01"
"Nice accommodations and staff. I enjoyed staying at this hotel. Book it.2017-12-12"
"The hotel staff was friendly and attentive. Valet parking was a plus, and it was affordable. There were fine restaurants and attractions in the area.2022-01-20"
"I had a pleasant hotel stay. There was a small park and beach nearby. The staff was kind and friendly. This will be my first choice when I'm in Richmond.2018-04-21"
"My stay at this hotel was incredibly disappointing. The room smelled bad. The walls were dirty, there were stains on the ceiling, and the bedsheets didn't look clean. Had to pay for guaranteed valet parking in the garage across the street, but I found my car parked illegally near the valet area instead of in the garage. I expected better for the price.2016-01-04"
"I had a little trouble finding the hotel because the entrance was around the corner from where my GPS said it was. The room and lobby were attractive and clean, and the parking was convenient.2020-07-25"
"When we arrived at the hotel, there was nowhere to park and nowhere to unload the car. We didn't stay.2017-03-10"
"There were 3 different hotels in 1 building, and one front desk on the 2nd floor was used for them all. I'm older with limited mobility; I requested a 1st floor room, but I was put on the 18th floor at the end of the hallway, far from an elevator. The building was evacuated during my stay, and I had to climb down 18 floors of stairs. The room was always too hot; I complained to management and was told to keep the blinds down. Never got my requested wake-up call. The toilet seat was loose. The ice machine on my floor didn't work. Don't stay at this hotel.2021-05-19"
"The room was nice and clean, and the service was excellent. You'll enjoy your stay at this hotel.2020-12-22"
"The hotel room had many problems. The room wasn't clean, and the TV in the bedroom didn't work. The AC fans outside the window were loud and sounded like an alarm going off. The light in the bathroom was out, and there was no toilet paper dispenser. There was some kind of grate leaning against the shower wall. 2020-06-21"
"Great experience. Definitely stay at this hotel.2018-02-26"
"Centrally located downtown, with easy access to restaurants, theaters, the convention center, and the General Assembly. The hotel staff was friendly and efficient, and all our needs were met. We enjoyed our stay.2018-01-25"
"The valet parking was immensely helpful, and the shuttle service was a real perk. Security was lax, though; a group of young non-guests snuck into the pool and were rowdy. I wasn't comfortable and left the pool area. The meals were overpriced. Find another hotel.2017-11-25"
"The room was nice, but the shower faucet was broken.2022-03-09"
"The hotel was clean. Book it.2021-08-16"
"We were put on the concierge floor, but never told about the amenities. The TV remote control didn't work, and the toilet was stopped up. Both were taken care of by management. The pillows were way too big. The next day, the AC leaked all over the floor and we had to move to the 16th floor. No one helped us with our move, and we're in our 80s. The hotel manager was nice and gave us a discount, but I'm not sure we'd stay again.2015-05-11"
"The hotel room was beautiful, and it was very dark when the curtains were drawn. The bed had lots of pillows.2021-07-06"
"The hotel was unique in its historical setting, yet it was quite comfortable and had modern touches. Definitely plan to eat at Parterre, the restaurant on the main level; you won't be disappointed.2020-02-11"
"The hotel room was clean and quiet, but the bed was uncomfortable. The bathroom was updated and adequate for our needs.2018-04-25"
"Good hotel. The front desk clerks were helpful and friendly.2022-06-18"
"The remodeled hotel room was attractive, but the common areas were worn and in need of care. The staff was friendly and helpful.2020-03-16"
"The walls in my room were in terrible shape, and I woke up to find bugs on the floor. I killed a roach in the bathroom. The staff was nice, but the hotel needed a lot of work. I was disappointed. Don't stay here until remodeling is complete.2019-01-06"
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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