Wilde Resort & Spa Sedona

Good Afternoon. I have recently stayed at the Sedona Rouge in Sedona, AZ. I have written a review of the property below. I hope that you will post this review so that others may learn from my experience. I've also attached a copy of my booking receipt as proof that I have stayed at the property. My go-to hotel brand is usually Marriott. However, I noticed that they did not have any locations in Sedona, so I sought out some reviews to help make my decision on a place that would be equivalent in quality to Marriott. Most of what I read about this hotel was positive, so I thought this would be a very pleasant experience. However, I was highly disappointed and my key reason for this review is listed in the last paragraph. When you pull in, the hotel has a pretty average look to it. There isn't anything to really write home about in terms of luxury. Something that I expect from any business in the service industry is to make attempts to go the extra mile to make your experience that best that they can. And so here comes my issues with Sedona Rouge... Check in is at 3:00pm. And the hotel is NOT required to allow you in before then. We arrived at 2:00pm just to see if we were able to get into our room earlier, or at least leave our bags there since we did have a tour that started at 3:00pm and it would have been nice to not have our belongings sit in the heat for 3 hours. After all, this is Sedona in July. Unfortunately, no help there on the bags or checking in early. Between business and personal, I spend about 25 nights per year in hotels. This type of service is usually acceptable with any major or luxury brand hotel. The room itself was very hot and it seemed like the a/c just struggled to get the room below 80 degrees. Interesting enough is that while sitting at the restaurant, another guest was complaining about the same issue. Also, someone mentioned that the decor in the room was "outstanding." I'm not sure where they have stayed in the past, but I had a more premium corner room and the desk was beat up, the faucet leaks, sofa had stains on it, and as far as "decor" is concerned, well they had an 11x17 picture on the wall... that was it. The room might be the equivalent of a Holiday Inn Express at best. Again, this is nothing to write home about. My wife and I originally had 2 nights booked at this hotel. After hearing of some nearby wineries that were not on our original agenda, we decided to pre-pay for an additional night stay at the hotel during our first night. Unfortunately, a family issue arose, and we would have to leave earlier than expected. We contacted the office to explain the issue and have this third night refunded since we would not be here and were giving more than 24hours notice. After speaking with 2 different managers, they refused to refund this money. This was quite upsetting. I've been on personal and business trips where events occurred outside of my control, and the hotel was more than happy to make the adjustment. Those hotels exibit great customer service and this is why I make it a point to repeat my business or recommend those hotels to others. In regards to Sedona Rouge, I must do the opposite. They is a great looking Hyatt not too far away from this hotel. Do yourself a favor and check that one out, or another premium brand before booking your stay here. These people could care less about going the extra mile to make your experience as pleasurable as possible. 2016-07-24