- Lowest rate guarantee
If within 24 hours after you make your reservation, you find a lower, comparable rate for the same hotel at another website, we will pay you the difference plus $10.
- No fees
We do not charge a booking fee when you make a reservation, and we do not charge a fee when you cancel a reservation.
But carefully read hotels' cancellation rules. These rules can cost you a lot of money.
- Cash rewards
When you make 5 reservations through HotelGuides, we'll send you a check for $25.
This is in addition to the rewards points you get from hotel chains.
Everyone is eligible for this affiliate program. This includes travelers, businesses, organizations, websites, and anyone who makes reservations for other people.
- We show all discounts
We automatically display all available hotel discounts. This includes AAA, CAA, AARP, senior, corporate, government, military, and various special discounts.
- No advance payment for most reservations
Your credit card is usually not charged at the time you make a reservation. In fact 95% of our reservations do not require an advance payment of any sort.
- Satisfaction guarantee
If you are not satisfied with your hotel, we will compensate you in a way you consider fair.
The only exceptions are hotels we rate as low or very low. We do not recommend these hotels.
- Prompt & personal US customer service
We take pride in providing our customers good service and we answer email questions and telephone calls quickly.
All our employees live and work in the United States, so communicating with them is easy.