If within 24 hours, you find a lower, comparable rate at another website, we will pay you the difference plus $10.
We must be able to verify the lower rate by visiting a competing website.
The reason for the 24-hour limit is that hotel rates, including ours, change daily. Sometimes they go up, sometimes they go down.
Comparable rates are for
the same check-in and check-out dates
the same type room
the same type rate – AAA, corporate, government, etc.
If the other website charges a booking fee, please add it to their rate. We do not charge booking fees.
If you find a comparable lower rate at another website, please send the following information to service@hotelguides.com:
Address of the other website
The other website's comparable nightly rate
Confirmation number for your HotelGuides reservation
When we receive your message, we will confirm the lower rate and quickly send you a check.
Walk-in Rates
When you arrive at your hotel, you may find that its "walk-in" rate for that night is lower than both our rate and the hotel's own website rate. This is because hotels sometimes lower their prices at the last minute in hopes that they won't be stuck with vacant rooms that earn no income.
You can gamble on getting a low "walk-in" rate, but if the hotel where you want to stay is full, you may end up sleeping in your car.
The best thing about using HotelGuides was that I didn't have to pay for my stay in advance, yet I was able to get the best rate.
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.
