test HotelGuides.com - Our Lowest Rate Guarantee
Our Customers Have Booked Over 5,000,000 Hotel Reservations
     
Hotels > Our Lowest Rate Guarantee

Our Lowest Rate Guarantee


This guarantee is as simple and straightforward as we can make it. Here's how it works:

  1. You make a reservation through HotelGuides.com.

  2. If within 24 hours, you find a lower, comparable rate at another website, we will pay you the difference plus $10.

    We must be able to verify the lower rate by visiting a competing website.

    The reason for the 24-hour limit is that hotel rates, including ours, change daily. Sometimes they go up, sometimes they go down.

  3. Comparable rates are for

    • the same check-in and check-out dates

    • the same type room

    • the same type rate – AAA, corporate, government, etc.

  4. If the other website charges a booking fee, please add it to their rate. We do not charge booking fees.

  5. If you find a comparable lower rate at another website, please send the following information to service@hotelguides.com:

    • Address of the other website

    • The other website's comparable nightly rate

    • Confirmation number for your HotelGuides reservation

  6. When we receive your message, we will confirm the lower rate and quickly send you a check.

Walk-in Rates

When you arrive at your hotel, you may find that its "walk-in" rate for that night is lower than both our rate and the hotel's own website rate. This is because hotels sometimes lower their prices at the last minute in hopes that they won't be stuck with vacant rooms that earn no income.

You can gamble on getting a low "walk-in" rate, but if the hotel where you want to stay is full, you may end up sleeping in your car.




  • Why Book Here?
    • Pay at hotel
    • Cancel free
    • Lowest price guarantee
    • We add no fees.
    • If you don't like your hotel,
      we'll refund your money.
    • Cash rewards + hotel points too
  • See more reasons
Earn Cash Rewards plus Hotel Reward Points

Hotel Booking Tips
  1. Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas?
  2. Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night.
  3. Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty?
    More >
  4. When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
  5. The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.



© 2022 HotelGuides.com, Inc. All rights reserved.

About Us | Terms of Use | Privacy Policy | Security | Contact Us
Home - HotelGuides.com US Hotels Canada Hotels Hotels in other countries View, change, or cancel my reservations Customer Service Our Better Business Bureau rating is A+ Hotel Guides is Made in USA