"The room was nice, but the toilet wouldn't flush. I called for a plunger and had to call again the next morning. Other than that, it was a wonderful hotel stay.2015-04-13"
"An excellent hotel. The towels were a bit worn, but they were clean. The staff was friendly. 2021-08-22"
"The room and hallway smelled bad. The bedding and floors felt gritty. Breakfast was just adequate. Don't stay at this hotel.2018-06-12"
"The hotel was under construction, but the room was decent.2018-04-12"
"Good rates. The bed was excellent. The furniture and bathroom were a bit worn, but the room served its purpose. The closed captioning on the TV worked. This is a decent hotel.2016-07-06"
"The hotel was clean and safe, and the price was right.2016-05-14"
"The hotel was dirty and disgusting, and there were no linens. I'll never stay here again.2020-08-08"
"The hotel room was dar, old, dingy, and smelled bad. The toilet didn't flush; I told the staff, but nothing was done. The front desk clerks weren't engaging. Don't stay here.2017-04-11"
"Great experience. My hotel room was spacious, clean, and fresh, though the hallway carpet didn't smell fresh. I appreciated the breakfast voucher.2016-06-01"
"Good hotel with helpful employees. The pool was invigorating. Great diner next door. A pleasant and positive experience.2015-09-20"
"Nice hotel The room was clean, but it was small and only had one chair. Only packaged muffins and danishes were available for breakfast because of coronavirus.2020-03-25"
"The hotel was affordable, but it wasn't that clean and wasn't at all nice. Housekeeping never serviced our room the last day of our stay. Breakfast wasn't the best.2019-08-05"
"The hotel was adequate for the price. The room was small but clean, but the AC worked well. The bedsheets were white and clean. The employees were polite, but they entered the wrong expiration date for my credit card and initially declined it. Breakfast was provided.2019-06-16"
"Not a good stay. The AC didn't work well, so my room was too hot. We asked to move to another room, and our request was granted. I wasn't happy about the $25 hold on my credit card. We've stayed here before and enjoyed our stays, so I still recommend this hotel.2019-04-09"
"The hotel was run-down, dated, and smelled awful. The TV wasn't HD. Don't stay here.2022-05-29"
"The hotel was convenient to I-95. The room was clean, and the beds were comfortable. No coffee maker; I called the front desk, and one was brought up within 5 minutes. The TV didn't work, so we were moved to another room. We were able to check in early with no problem. The staff was kind, respectful, and helpful.2021-08-29"
"The bed and pillows were comfortable. The hotel pool wasn't open, and there was no breakfast buffet.2021-06-22"
"The hotel was immaculate and had the best fresh coffee.2021-02-23"
"The hotel was pet friendly, and the pet rate was just $30. Lots of restaurants nearby.2021-01-26"
"Although the hotel room was clean, the breakfast was awful. The bread was stale, and the coffee was weak. Pass on this one.2015-04-14"
"The hotel room was dusty, and supplies were low, so we had to ask for more. The key card was deactivated before checkout time, and before we were able to clear out the room. Breakfast was cereal and toast with old jelly that was dried out.2015-04-08"
"This motel was so bad that we slept in our clothes. A pit bull charged at us when we got off the elevator on our floor. We had to change rooms because of loud barking and screaming. There were spider webs in the corners of the room. The elevator sounded like it was about to fall apart. The hallways smelled like pet waste. I would never stay at this motel again.2020-10-16"
"Convenient location and good rates. The hotel was run-down and in dire need of a makeover. Even though it was a race weekend, the front desk clerk insisted on checking in everyone at the same time. The housekeeper was on the phone both days I saw her cleaning. The staff wasn't professional. We'll stay somewhere else next year.2018-09-25"
"I liked the room, but the hotel had no security. There was lots of construction, so it was difficult to park.2017-09-22"
"Good value. This hotel wasn't bad. The room was comfortable and great for our needs.2016-07-09"
"The hotel was good until we spotted bedbugs.2016-06-22"
"The motel was in poor condition. There were roaches, and the doors and walls had dents in them. Don't stay here.2020-10-05"
"The room was pretty run-down. Don't stay at this motel.2020-08-26"
"Nice motel with friendly employees. I enjoyed my stay.2019-03-20"
"I appreciated that the motel was dog-friendly since I was traveling with my large dog. Unfortunately, other pet owners didn't clean up after their dogs, so the grassy area was a hazard. The room was clean and comfortable, but the WiFi only worked in the office area, and the deadbolt lock didn't work. The coffee maker was missing a crucial part to operate. 2018-03-22"
"Convenient to the highway. The motel was clean.2017-04-18"
Pet friendly hotel
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- allows up to 2 dogs with a combined weight of 75 pounds - $175 pet fee if staying 7 nights or more - $75 pet fee if staying fewer than 7 nights. - Jan 2020 < Less
"The hotel was excellent, but the food options didn't add anything.2020-06-29"
"The hotel staff was pleasant and accommodating, but the housekeeping service wasn't acceptable. We returned to our room the 2nd day to find the beds had been made, but the bathroom hadn't been cleaned and no fresh towels were provided. I called the front desk, and towels were brought to our room. The next day, our room wasn't serviced at all. I asked to see the manager, but after 20 minutes of waiting, we had to get on the road. Good food.2018-07-12"
"Minimalist hotel, but that worked fine for my purpose. Great location. The room was clean, and the staff was extremely polite and helpful. Some areas of the hotel smelled a bit like sewage.2016-10-31"
"Easy access to the airport, stores, and restaurants. I liked this hotel a lot. The room was great. Average staff and no on-site dining.2015-11-26"
"I was put in a handicap room. The toilet wasn't clean, and there was dog food near the closet. The hotel staff was friendly.2015-05-26"
"A really nice hotel in a wonderful setting. The room was great, and the staff was helpful. When you see the guard house, there's a sign on the left; take that road to the main entrance.2021-05-06"
"Located off the highway in a quiet area. Smooth check-in and checkout. We stayed at the hotel during an ice storm and discovered after the fact that there were underground tunnels connecting all the buildings.2021-02-22"
"We'll definitely stay at this hotel again and recommend it.2018-11-20"
"Great hotel in beautiful surroundings. The staff was always willing to help. Highly recommend.2017-03-09"
"A little pricey, but a nice hotel overall. No microwave in the room, and no continental breakfast.2015-04-30"
"We stayed at this hotel before and really liked it, but this time we ended up cancelling because unoccupied cars blocked the small drive where you leave your car for valet parking.2021-11-09"
"The hotel room was attractive, and it was quiet and dark at night. The beds were comfortable. Great service.2021-10-13"
"The hotel was quiet, and the staff was friendly and helpful.2021-07-30"
"The hotel was quiet upstairs despite a high school reunion party with loud people in the lobby restaurant. The renovation work didn't affect me.2019-10-24"
"The hotel was clean, and the front desk clerk was helpful and pleasant. You won't be disappointed.2018-06-26"
"Great experience. Definitely stay at this hotel.2018-02-26"
"Centrally located downtown, with easy access to restaurants, theaters, the convention center, and the General Assembly. The hotel staff was friendly and efficient, and all our needs were met. We enjoyed our stay.2018-01-25"
"The valet parking was immensely helpful, and the shuttle service was a real perk. Security was lax, though; a group of young non-guests snuck into the pool and were rowdy. I wasn't comfortable and left the pool area. The meals were overpriced. Find another hotel.2017-11-25"
"The hotel was fairly new but had plumbing problems. The customer service was satisfactory. Request a great view.2017-01-17"
"I was so pleased with the cleanliness and spaciousness of my hotel room. Easy check-in. The staff allowed me a later checkout time at no extra cost. The valet attendants were pleasant and courteous. I'd absolutely stay here again; it was a great experience.2016-03-08"
"The hotel room was beautiful, and it was very dark when the curtains were drawn. The bed had lots of pillows.2021-07-06"
"The hotel was unique in its historical setting, yet it was quite comfortable and had modern touches. Definitely plan to eat at Parterre, the restaurant on the main level; you won't be disappointed.2020-02-11"
"The hotel room was clean and quiet, but the bed was uncomfortable. The bathroom was updated and adequate for our needs.2018-04-25"
"Good location. The hotel staff provided great service.2017-10-18"
"Convenient to the convention center; I walked everywhere. The inn was unique and pleasant. The room was clean and good-sized, and I liked the historic feel. Pleasant staff. The attached cafe was good and reasonably priced. Plenty of parking on surrounding streets. 2017-02-28"
"We enjoyed our hotel stay. No microwave in the room, and there was something sticky on the iron. The staff was friendly. Nice on-site restaurant; the menu was limited, but the food was good.2018-03-16"
"Hotel staff was kind and thoughtful; all of my needs were addressed. I'd encourage people to stay here.2015-02-25"
"The hotel staff was friendly and attentive. Valet parking was a plus, and it was affordable. There were fine restaurants and attractions in the area.2022-01-20"
"I had a pleasant hotel stay. There was a small park and beach nearby. The staff was kind and friendly. This will be my first choice when I'm in Richmond.2018-04-21"
"My stay at this hotel was incredibly disappointing. The room smelled bad. The walls were dirty, there were stains on the ceiling, and the bedsheets didn't look clean. Had to pay for guaranteed valet parking in the garage across the street, but I found my car parked illegally near the valet area instead of in the garage. I expected better for the price.2016-01-04"
"I asked for an extra blanket and got one, so I was satisfied with the service at this hotel. Go ahead and stay here.2015-06-23"
"The fridge didn't keep my food cold. Nice, friendly staff. Valet service was quick. I was disappointed that I had to pay for the breakfast buffet.2015-06-05"
"I had a little trouble finding the hotel because the entrance was around the corner from where my GPS said it was. The room and lobby were attractive and clean, and the parking was convenient.2020-07-25"
"When we arrived at the hotel, there was nowhere to park and nowhere to unload the car. We didn't stay.2017-03-10"
"There were 3 different hotels in 1 building, and one front desk on the 2nd floor was used for them all. I'm older with limited mobility; I requested a 1st floor room, but I was put on the 18th floor at the end of the hallway, far from an elevator. The building was evacuated during my stay, and I had to climb down 18 floors of stairs. The room was always too hot; I complained to management and was told to keep the blinds down. Never got my requested wake-up call. The toilet seat was loose. The ice machine on my floor didn't work. Don't stay at this hotel.2021-05-19"
"The room was nice and clean, and the service was excellent. You'll enjoy your stay at this hotel.2020-12-22"
"The hotel room had many problems. The room wasn't clean, and the TV in the bedroom didn't work. The AC fans outside the window were loud and sounded like an alarm going off. The light in the bathroom was out, and there was no toilet paper dispenser. There was some kind of grate leaning against the shower wall. 2020-06-21"
"The hotel room was well-maintained and had modern furniture and bathroom fixtures. No information in the room about local attractions, though. The staff was friendly. Breakfast was complimentary, but it wasn't fit for vegans or vegetarians. Don't judge this place by the exterior.2019-08-12"
"The hotel room was clean and quiet. I loved the big-screen TV and fluffy towels. Parking wasn't bad, but it was a bit tricky to maneuver.2019-05-19"
I have never found a hotel booking site so easy to use. I had my room booked in less than a minute. The hotel where I had planned to stay had an issue. I was panicking. I clicked on HotelGuides' website, got a room, and checked in 15 minutes later.
- Emily Bryant
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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