"We were disappointed. The room was clean and comfortable, but the WiFi didn't work, and we were told we'd have to wait for a tech to call. We gave up and went to bed. We were also disappointed with the breakfast choices.2021-02-17"
"The hotel was a convenient place to stop. The front desk clerk was so welcoming, pleasant, and informative. The area around the hotel was super walkable and beautiful. The Angry Mussel was an excellent restaurant. Make sure to explore the canal walk.2020-11-01"
"Nice accommodations and staff. I enjoyed staying at this hotel. Book it.2017-12-12"
"I had a pleasant hotel stay. There was a small park and beach nearby. The staff was kind and friendly. This will be my first choice when I'm in Richmond.2018-04-21"
"My stay at this hotel was incredibly disappointing. The room smelled bad. The walls were dirty, there were stains on the ceiling, and the bedsheets didn't look clean. Had to pay for guaranteed valet parking in the garage across the street, but I found my car parked illegally near the valet area instead of in the garage. I expected better for the price.2016-01-04"
"I asked for an extra blanket and got one, so I was satisfied with the service at this hotel. Go ahead and stay here.2015-06-23"
"The fridge didn't keep my food cold. Nice, friendly staff. Valet service was quick. I was disappointed that I had to pay for the breakfast buffet.2015-06-05"
"Great hotel for people visiting the Capitol building, Library of Virginia, or Library of Congress. Walk to the Amtrak Main Street Station. Only had 2 electrical outlets; I had to unplug the refrigerator to use the microwave. I had a pleasant stay as usual.2015-04-29"
"I had a little trouble finding the hotel because the entrance was around the corner from where my GPS said it was. The room and lobby were attractive and clean, and the parking was convenient.2020-07-25"
"When we arrived at the hotel, there was nowhere to park and nowhere to unload the car. We didn't stay.2017-03-10"
"There were 3 different hotels in 1 building, and one front desk on the 2nd floor was used for them all. I'm older with limited mobility; I requested a 1st floor room, but I was put on the 18th floor at the end of the hallway, far from an elevator. The building was evacuated during my stay, and I had to climb down 18 floors of stairs. The room was always too hot; I complained to management and was told to keep the blinds down. Never got my requested wake-up call. The toilet seat was loose. The ice machine on my floor didn't work. Don't stay at this hotel.2021-05-19"
"The room was nice and clean, and the service was excellent. You'll enjoy your stay at this hotel.2020-12-22"
"The hotel room had many problems. The room wasn't clean, and the TV in the bedroom didn't work. The AC fans outside the window were loud and sounded like an alarm going off. The light in the bathroom was out, and there was no toilet paper dispenser. There was some kind of grate leaning against the shower wall. 2020-06-21"
"The hotel room was well-maintained and had modern furniture and bathroom fixtures. No information in the room about local attractions, though. The staff was friendly. Breakfast was complimentary, but it wasn't fit for vegans or vegetarians. Don't judge this place by the exterior.2019-08-12"
"The hotel room was clean and quiet. I loved the big-screen TV and fluffy towels. Parking wasn't bad, but it was a bit tricky to maneuver.2019-05-19"
"The hotel was quiet, and the staff was friendly and helpful.2021-07-30"
"The hotel was quiet upstairs despite a high school reunion party with loud people in the lobby restaurant. The renovation work didn't affect me.2019-10-24"
"The hotel was clean, and the front desk clerk was helpful and pleasant. You won't be disappointed.2018-06-26"
"The room was clean, and the beds were comfortable. The hotel staff was friendly and took care of our needs in a timely manner, and they answered any questions we had. Only eat at the restaurant if you have plenty of time.2017-01-20"
"Great experience. Definitely stay at this hotel.2018-02-26"
"Centrally located downtown, with easy access to restaurants, theaters, the convention center, and the General Assembly. The hotel staff was friendly and efficient, and all our needs were met. We enjoyed our stay.2018-01-25"
"The valet parking was immensely helpful, and the shuttle service was a real perk. Security was lax, though; a group of young non-guests snuck into the pool and were rowdy. I wasn't comfortable and left the pool area. The meals were overpriced. Find another hotel.2017-11-25"
"The hotel was fairly new but had plumbing problems. The customer service was satisfactory. Request a great view.2017-01-17"
"I was so pleased with the cleanliness and spaciousness of my hotel room. Easy check-in. The staff allowed me a later checkout time at no extra cost. The valet attendants were pleasant and courteous. I'd absolutely stay here again; it was a great experience.2016-03-08"
"We were put on the concierge floor, but never told about the amenities. The TV remote control didn't work, and the toilet was stopped up. Both were taken care of by management. The pillows were way too big. The next day, the AC leaked all over the floor and we had to move to the 16th floor. No one helped us with our move, and we're in our 80s. The hotel manager was nice and gave us a discount, but I'm not sure we'd stay again.2015-05-11"
"Clean, comfortable room. Plenty of hot water for showers, and terrific water pressure. Check-in was smooth. Good on-site restaurant with great staff. Although the price was a bit much, the amenities made it worthwhile. We enjoyed our stay and will certainly return.2015-04-30"
"The hotel room was beautiful, and it was very dark when the curtains were drawn. The bed had lots of pillows.2021-07-06"
"The hotel was unique in its historical setting, yet it was quite comfortable and had modern touches. Definitely plan to eat at Parterre, the restaurant on the main level; you won't be disappointed.2020-02-11"
"The hotel room was clean and quiet, but the bed was uncomfortable. The bathroom was updated and adequate for our needs.2018-04-25"
"Good location. The hotel staff provided great service.2017-10-18"
"Convenient to the convention center; I walked everywhere. The inn was unique and pleasant. The room was clean and good-sized, and I liked the historic feel. Pleasant staff. The attached cafe was good and reasonably priced. Plenty of parking on surrounding streets. 2017-02-28"
"The remodeled hotel room was attractive, but the common areas were worn and in need of care. The staff was friendly and helpful.2020-03-16"
"The walls in my room were in terrible shape, and I woke up to find bugs on the floor. I killed a roach in the bathroom. The staff was nice, but the hotel needed a lot of work. I was disappointed. Don't stay here until remodeling is complete.2019-01-06"
"Located within walking distance of many restaurants. Nice, clean room and excellent hotel staff. Good place to stay.2018-08-21"
"Good location. The room was clean, and the hotel staff was pleasant.2018-05-14"
"The room wasn't ready when I arrived, and I had to wait quite a while. The hotel seemed understaffed, though the employees were helpful and accommodating. The room was nice.2017-01-26"
"We enjoyed our hotel stay. No microwave in the room, and there was something sticky on the iron. The staff was friendly. Nice on-site restaurant; the menu was limited, but the food was good.2018-03-16"
"Hotel staff was kind and thoughtful; all of my needs were addressed. I'd encourage people to stay here.2015-02-25"
"The hotel was excellent, but the food options didn't add anything.2020-06-29"
"The hotel staff was pleasant and accommodating, but the housekeeping service wasn't acceptable. We returned to our room the 2nd day to find the beds had been made, but the bathroom hadn't been cleaned and no fresh towels were provided. I called the front desk, and towels were brought to our room. The next day, our room wasn't serviced at all. I asked to see the manager, but after 20 minutes of waiting, we had to get on the road. Good food.2018-07-12"
"Minimalist hotel, but that worked fine for my purpose. Great location. The room was clean, and the staff was extremely polite and helpful. Some areas of the hotel smelled a bit like sewage.2016-10-31"
"Easy access to the airport, stores, and restaurants. I liked this hotel a lot. The room was great. Average staff and no on-site dining.2015-11-26"
"I was put in a handicap room. The toilet wasn't clean, and there was dog food near the closet. The hotel staff was friendly.2015-05-26"
"Convenient location and good rates. The hotel was run-down and in dire need of a makeover. Even though it was a race weekend, the front desk clerk insisted on checking in everyone at the same time. The housekeeper was on the phone both days I saw her cleaning. The staff wasn't professional. We'll stay somewhere else next year.2018-09-25"
"I liked the room, but the hotel had no security. There was lots of construction, so it was difficult to park.2017-09-22"
"Good value. This hotel wasn't bad. The room was comfortable and great for our needs.2016-07-09"
"The hotel was good until we spotted bedbugs.2016-06-22"
"This motel was so bad that we slept in our clothes. A pit bull charged at us when we got off the elevator on our floor. We had to change rooms because of loud barking and screaming. There were spider webs in the corners of the room. The elevator sounded like it was about to fall apart. The hallways smelled like pet waste. I would never stay at this motel again.2020-10-16"
"This was my worst motel experience ever. I wouldn't stay here again if you paid me.2016-08-01"
"This place has seen better days. It was fairly run-down. The room was scuffed, stained, and shabby. It was clean, however. The motel clerk was helpful in every way. No elevator, and the stairs were in bad condition. Stay somewhere else.2015-08-03"
"I had to request a cot 3 times before I got one. I don't recommend this hotel.2017-03-14"
"We loved staying at this hotel so much that we booked it for our return trip. Easy to find and close to shops and restaurants. The room was clean and up-to-date, and the staff was friendly. 2016-10-04"
"This was a perfect hotel stay. The room was clean and smelled good, and everything was in order. The staff was friendly and so polite. I'd stay here again and recommend it.2016-06-16"
"Hotel was very clean. Staff always goes out of their way to make my stay great.2015-02-06"
"The hotel room wasn't properly cleaned, and we found face masks on the floor. The balcony railing was so loose that if you leaned on it, you'd fall to your death. The courtyard was dirty, with cigarette butts all over; the ashtrays were never emptied. Don't stay here.2021-07-20"
"The restaurant was closed almost the entire time we stayed at this hotel. We were disappointed.2018-05-16"
"Excellent location if you need to catch an early morning flight. The hotel had an excellent 24-hour airport shuttle.2017-07-06"
"OK hotel. Breakfast and drink prices were too high.2016-10-11"
"The hotel room was clean, and the staff was friendly. Small pool area. I'd stay here again and recommend it.2016-07-19"