"The wait for a room was long; we were told we'd have to pay extra for early check-in even though it was hot and my wife is pregnant. Two of the motel clerk had poor attitudes. Don't stay here. 2021-06-22"
"I liked the motel room.2021-04-09"
"Not far from VCU. The motel was cheap, but you get what you pay for. The room was nicely laid out and had new flooring. The bed was terrible, though; one side was so bad that I could feel the springs. Rude people yelled and talked loudly outside my room at 3 AM. The checkout clerk was nice and apologized for the rude people. I wouldn't stay here again.2019-12-21"
"The motel smelled bad and didn't appear to be clean. Don't stay here.2018-11-29"
"The motel room was well-maintained, and everything was in working order. I was disappointed that the ice machine at our end of the building was turned off for the winter, and I wasn't told at check-in.2018-11-03"
"The hotel room was clean and comfortable, and the check-in clerk was nice. The phone in my room didn't work, and no one answered the phone when I called from my cell phone. Wait to stay here until renovations are complete.2020-11-04"
"My room wasn't cleaned my entire stay. I spoke with the hotel clerk each day about it, but was told housekeeping had left for the day. I had to pick up fresh towels from the front desk and dispose of my own trash. Don't stay here.2019-08-13"
"Clean, comfortable room and friendly, helpful personnel. We were satisfied and recommend this hotel.2019-06-10"
"The room was nice, clean, and reasonably priced, and the hotel clerk was pleasant. The coffee was decaf.2019-05-07"
"The hotel was clean and convenient to McGuire Veterans Hospital. The shuttle was helpful. The on-site restaurant was handy.2017-05-28"
"The hotel room was clean, but the bedsheet was stained. Just a place to sleep, shower, and leave.2021-07-31"
"Great value. Our room was clean and comfortable. The hotel clerks were helpful and friendly.2021-03-30"
"This hotel had absolutely no frills. Our room smelled so strongly of insecticide that we had to sleep with the window open. The breakfast buffet was really bad; the hot items were overcooked and tasteless. We ended up eating at McDonald's next door.2019-11-25"
"The room was clean and reasonably priced. We felt safe. The staff was courteous. Breakfast was great, and the attendants were nice. I recommend this hotel.2019-06-18"
"Good hotel, but the only crib wasn't available; I had to sleep with my baby on the bed and was afraid he'd fall off.2018-11-05"
"Good neighborhood near I-95. The hotel was new and clean, and the rates were reasonable. The room was well-appointed, attractive, and clean. There were no towel racks in the bathroom, or even towels. We were told we didn't need a password for the WiFi, but that was incorrect. Nice staff. Breakfast ended too early. Good parking lot. Great stop.2021-06-28"
"The hotel was clean and quiet, and the front desk clerks were helpful.2017-09-24"
"The hotel was old and outdated. We were disappointed that they wouldn't allow our old cat to stay with us.2016-09-22"
"Not a good value. The hotel was dated and wasn't clean enough. Breakfast smelled good. I'll stay elsewhere next time.2015-04-28"
"The hotel was in poor condition; it was borderline shabby. Nice front desk staff, though. Have low expectations.2021-07-19"
"A terrible experience. The shower door broke, so I asked for another room and was told no. The AC smelled bad, and the rugs were stained and disgusting. I'll never stay at this hotel again.2021-07-13"
"Our room was clean, but the hotel could've used a good cleaning. The hallway carpet and windows were especially dirty. The front desk was understaffed; there was no one there to check us out. Find another place to stay.2019-05-05"
"The hotel was a little noisy, but the room, staff, and breakfast were nice.2019-01-12"
"An absolutely wonderful hotel. My room was clean and the perfect temperature, and the bed was comfortable. The shower had plenty of hot water and great water pressure. The staff greeted me warmly and asked if there was anything they could do to help me. Definitely stay here.2018-07-27"
"The area around the hotel seemed safe. There were gaps around the room door that let in sunlight in the morning. The beds were clean. There was lettuce in the microwave, and the dresser was small and had missing handles. There was hair in the bathtub. Check-in was easy. Adequate parking and good exterior lighting. I wouldn't recommend staying here more than one night.2019-09-23"
"The motel room was clean and comfortable, and the service was excellent. I'd stay again.2017-09-25"
"The model definitely needed an upgrade. Don't stay here more than one day.2019-09-23"
"The motel room was extremely dirty and smelled musty. Don't stay here.2018-07-25"
"The room had a musty odor. The mattress pad was stained, and there were holes in the bedspread. There was spoiled food in the fridge, and a dirty rag on the toilet. Great check-in clerks, but I don't recommend this hotel.2018-05-29"
"Close to the VA hospital. The room was in excellent condition, and the staff was extremely helpful and attentive. I'll stay at this motel again. Good place to stay.2017-03-30"
"Good motel stay. The staff was nice and accommodating.2017-03-14"
"We were disappointed. The room was clean and comfortable, but the WiFi didn't work, and we were told we'd have to wait for a tech to call. We gave up and went to bed. We were also disappointed with the breakfast choices.2021-02-17"
"The hotel was a convenient place to stop. The front desk clerk was so welcoming, pleasant, and informative. The area around the hotel was super walkable and beautiful. The Angry Mussel was an excellent restaurant. Make sure to explore the canal walk.2020-11-01"
"Nice accommodations and staff. I enjoyed staying at this hotel. Book it.2017-12-12"
"We were put on the concierge floor, but never told about the amenities. The TV remote control didn't work, and the toilet was stopped up. Both were taken care of by management. The pillows were way too big. The next day, the AC leaked all over the floor and we had to move to the 16th floor. No one helped us with our move, and we're in our 80s. The hotel manager was nice and gave us a discount, but I'm not sure we'd stay again.2015-05-11"
"Clean, comfortable room. Plenty of hot water for showers, and terrific water pressure. Check-in was smooth. Good on-site restaurant with great staff. Although the price was a bit much, the amenities made it worthwhile. We enjoyed our stay and will certainly return.2015-04-30"
"I had a pleasant hotel stay. There was a small park and beach nearby. The staff was kind and friendly. This will be my first choice when I'm in Richmond.2018-04-21"
"My stay at this hotel was incredibly disappointing. The room smelled bad. The walls were dirty, there were stains on the ceiling, and the bedsheets didn't look clean. Had to pay for guaranteed valet parking in the garage across the street, but I found my car parked illegally near the valet area instead of in the garage. I expected better for the price.2016-01-04"
"I asked for an extra blanket and got one, so I was satisfied with the service at this hotel. Go ahead and stay here.2015-06-23"
"The fridge didn't keep my food cold. Nice, friendly staff. Valet service was quick. I was disappointed that I had to pay for the breakfast buffet.2015-06-05"
"Great hotel for people visiting the Capitol building, Library of Virginia, or Library of Congress. Walk to the Amtrak Main Street Station. Only had 2 electrical outlets; I had to unplug the refrigerator to use the microwave. I had a pleasant stay as usual.2015-04-29"
"I had a little trouble finding the hotel because the entrance was around the corner from where my GPS said it was. The room and lobby were attractive and clean, and the parking was convenient.2020-07-25"
"When we arrived at the hotel, there was nowhere to park and nowhere to unload the car. We didn't stay.2017-03-10"
"There were 3 different hotels in 1 building, and one front desk on the 2nd floor was used for them all. I'm older with limited mobility; I requested a 1st floor room, but I was put on the 18th floor at the end of the hallway, far from an elevator. The building was evacuated during my stay, and I had to climb down 18 floors of stairs. The room was always too hot; I complained to management and was told to keep the blinds down. Never got my requested wake-up call. The toilet seat was loose. The ice machine on my floor didn't work. Don't stay at this hotel.2021-05-19"
"The room was nice and clean, and the service was excellent. You'll enjoy your stay at this hotel.2020-12-22"
"The hotel room had many problems. The room wasn't clean, and the TV in the bedroom didn't work. The AC fans outside the window were loud and sounded like an alarm going off. The light in the bathroom was out, and there was no toilet paper dispenser. There was some kind of grate leaning against the shower wall. 2020-06-21"
"The hotel room was well-maintained and had modern furniture and bathroom fixtures. No information in the room about local attractions, though. The staff was friendly. Breakfast was complimentary, but it wasn't fit for vegans or vegetarians. Don't judge this place by the exterior.2019-08-12"
"The hotel room was clean and quiet. I loved the big-screen TV and fluffy towels. Parking wasn't bad, but it was a bit tricky to maneuver.2019-05-19"
"Great place for the price. The hotel was nice and clean but dated. The room was comfortable. The phone was fine, but I was unable to connect to the Internet with my laptop. The staff was friendly.2019-08-06"
"The hotel was due for remodeling. The room was clean, but the comforter had holes and the bathtub had cracks. Friendly staff.2015-08-28"
"Nice location off of I-95. The hotel was clean, and breakfast was good.2019-08-25"
"The hotel elevator was out of service and our room was on the 3rd floor, so we didn't stay.2016-10-06"
"The hotel room was clean, but the heater was out of order. Decent place to stay.2016-07-19"
"The tiles in the handicap room were slippery. The cookies at the front desk were tasteless. Breakfast ended at 9:30 AM, and by 8:45, much of the food had run out and wasn't replenished. This hotel is just a place to lay your head for a night.2015-07-30"
"Hotel was wonderfully nice. The pool and whirlpool were relaxing.2015-02-20"
"Not worth the price. The hotel was undergoing major renovations during our stay. It was messy, and the room was damp and smelled horrible. It was raining, and there was slippery plastic on the floors throughout to protect the carpet. The AC barely worked. The temporary breakfast area was chaotic. Don't stay here until renovations are complete.2019-08-19"
"Good, clean hotel with friendly employees. Nice breakfast. The pool was closed.2018-10-03"
"Nice hotel with pleasant staff. The free breakfast was a plus.2015-07-15"
"The remodeled hotel room was attractive, but the common areas were worn and in need of care. The staff was friendly and helpful.2020-03-16"
"The walls in my room were in terrible shape, and I woke up to find bugs on the floor. I killed a roach in the bathroom. The staff was nice, but the hotel needed a lot of work. I was disappointed. Don't stay here until remodeling is complete.2019-01-06"
"Located within walking distance of many restaurants. Nice, clean room and excellent hotel staff. Good place to stay.2018-08-21"
"Good location. The room was clean, and the hotel staff was pleasant.2018-05-14"
"The room wasn't ready when I arrived, and I had to wait quite a while. The hotel seemed understaffed, though the employees were helpful and accommodating. The room was nice.2017-01-26"
"Great experience. Definitely stay at this hotel.2018-02-26"
"Centrally located downtown, with easy access to restaurants, theaters, the convention center, and the General Assembly. The hotel staff was friendly and efficient, and all our needs were met. We enjoyed our stay.2018-01-25"
"The valet parking was immensely helpful, and the shuttle service was a real perk. Security was lax, though; a group of young non-guests snuck into the pool and were rowdy. I wasn't comfortable and left the pool area. The meals were overpriced. Find another hotel.2017-11-25"
"The hotel was fairly new but had plumbing problems. The customer service was satisfactory. Request a great view.2017-01-17"
"I was so pleased with the cleanliness and spaciousness of my hotel room. Easy check-in. The staff allowed me a later checkout time at no extra cost. The valet attendants were pleasant and courteous. I'd absolutely stay here again; it was a great experience.2016-03-08"
"Good hotel. The room was clean and quiet, and the staff was friendly and helpful.2015-08-27"
"Easy to access from I-95, and close to gas stations and restaurants. Nice, quiet hotel, and the staff was friendly. The king bed was comfortable, and the linens were nice and clean. Breakfast started at 6 AM, so we were able to get a muffin, coffee, oatmeal, and fruit, and be on the road at 6:30.2015-08-04"
"The hotel room was beautiful, and it was very dark when the curtains were drawn. The bed had lots of pillows.2021-07-06"
"The hotel was unique in its historical setting, yet it was quite comfortable and had modern touches. Definitely plan to eat at Parterre, the restaurant on the main level; you won't be disappointed.2020-02-11"
"The hotel room was clean and quiet, but the bed was uncomfortable. The bathroom was updated and adequate for our needs.2018-04-25"
"Good location. The hotel staff provided great service.2017-10-18"
"Convenient to the convention center; I walked everywhere. The inn was unique and pleasant. The room was clean and good-sized, and I liked the historic feel. Pleasant staff. The attached cafe was good and reasonably priced. Plenty of parking on surrounding streets. 2017-02-28"