"Nice, historic renovation. The hotel was clean and a charming combination of old and new. The staff was courteous and helpful.2021-08-05"
"The hotel room was big and comfortable, but the shower curtain was shredded at the bottom. 2020-09-23"
"I had an interior hotel room; it was small and had no windows. I felt like I was in a closet.2019-02-17"
"I was happy with the room and the hotel staff.2017-03-07"
"No stationery in the room, so I had to look up the hotel address on the Internet. The room service tray had to be set up on the bed, and not enough utensils were provided. The front desk clerk handled all calls, including room service, so expect a wait if it's busy. The staff was responsive and friendly, and the bartenders were superb. Good breakfast and dinner. 2017-02-20"
"I loved this hotel, and the restaurants were good. The hotel name wasn't on the building, though, so my friend had a hard time finding it.2019-11-16"
"Excellent service and hospitality. Don't think twice; book a room at this hotel.2018-12-07"
"There was a long line at check-in prior to a concert next door, but the staff interacted with us all and made it fun. Nice hotel with excellent personnel.2018-04-22"
"This is the best place to stay if you're going to the BJCC, but it's not cheap. Nice hotel with wonderful employees and good food. Parking, however, was a mess. There was a shared garage with the convention center, and both self-parking and valet parking were on the 5th and 6th floors; it was a long walk back to the hotel. No vending machines, just ice. Good restaurants at the adjacent "Uptown" development.2018-01-21"
"The hotel and room were clean, and the staff was professional and efficient. Good environment.2017-03-01"
"The room was half-renovated. The TV didn't work, and the staff couldn't fix it. The elevators were noisy and needed to be replaced. The employees were nice. No on-site breakfast, just a voucher for a restaurant in the neighborhood. Don't stay at this hotel.2017-08-13"
"Nice, reasonably priced hotel. It was under renovation, but the room was large and the staff couldn't have been nicer.2017-02-21"
"Great location. The service at this hotel was good.2016-06-11"
"I loved this hotel. It was in the perfect location, with lots of restaurants within walking distance. The staff was incredibly friendly and attentive. I'll stay here again.2016-02-29"
"The water temperature in the shower kept fluctuating. We called the hotel clerk and were given another room; the room key was brought to us so we didn't have to return to the front desk.2016-02-20"
"Our room smelled like smoke, but we were given another room later at night. The hotel clerk wasn't welcoming or friendly. One elevator was broken, so wait times were long for the other one.2022-06-06"
"The hotel was convenient to UAB clinics downtown. Great service, but poor TV channel selection. 2020-12-06"
"The hotel was convenient to downtown. Nice room, friendly staff, and great service. Poor TV channel selection, though.2020-12-05"
"The hotel suite was nice, and the staff was accommodating.2020-11-14"
"Everything about this hotel was great.2019-02-03"
"We enjoyed our stay. The room was nice, clean, and had everything we needed, and the bed was soft. We loved it. Housekeeping did a great job of keeping everything clean. The staff was pleasant and friendly. If you want a special place to stay, choose this hotel.2020-10-06"
"Great location. The hotel room was nice and spacious, but the bed wasn't that comfortable. Lots of restaurants within walking distance. There was ample parking in the secure lot.2018-10-10"
"The door to our hotel room wouldn't shut properly, and the toilet overflowed. The staff was attentive, but didn't offer compensation for our having to change rooms.2021-04-16"
"The hotel room was small, and there was nowhere to put our luggage. There was a desk, but with all the coffee gear there, there was no space for working. The desk chair was so close to the bed that I couldn't pull it out. There was a small fridge. The room was always too warm or too cold, and the heater was loud. Breakfast was good. We wouldn't stay here again.2020-01-22"
"An A+ experience. My hotel room didn't have a fridge, though.2017-11-24"
"The hotel was comfortable, and breakfast was plentiful. I highly recommend staying here.2017-07-20"
"The TV in my hotel room didn't work. The bathtub leaked the entire time I was there. The staff sent a maintenance worker who fixed the TV but not the faucet. We were comped one night for the inconvenience.2017-03-28"
"Good hotel. I've stayed here before and never had a problem.2020-12-04"
"The coffee maker in my room didn't work, and the bedsheets smelled bad. Don't stay at this hotel.2019-02-24"
"The hotel was dated and nasty. The lobby looked nice, but it was all downhill from there. The only positive was the friendly staff. We took the shuttle downtown, and called to be picked up at 9:45. At 11:15, we gave up and called a taxi. Find somewhere else to stay.2015-06-16"
"The small, square pillows were uncomfortable. Disappointed that I had to pay for breakfast at this hotel.2015-04-18"
"The entrance and the dining area were nice, but as soon as I got in the elevator, it was like a different hotel. The hallways had trash in them; the carpet was stained and needed vacuuming. The room carpet was so dirty I never took off my shoes. The deadbolt lock was broken, and there was a makeshift contraption in its place. Didn't get requested wake-up call. I went to five floors before I found a working ice machine. Front desk clerk didn't seem to care. But the breakfast buffet was good. Won't stay again.2015-03-18"
"Nice-looking hotel, but the staff was unprofessional. It took 20 minutes to check in. We won't be back.2016-01-04"
"Affordable hotel. Our room had a leaking toilet that flooded the floor a bit, so we had to change rooms. We went out, and the room was infested with ants by the time we returned. They were everywhere, even in the bed and fridge. We had to change rooms again, but the new room also had ants. We were finally moved to an ant-free room, but it smelled musty. By this time, it was 5 AM. We weren't charged for our stay, and the manager was apologetic, but I wouldn't stay again.2016-01-04"
"Near the airport. The on-site restaurant was convenient. We were pleased with the accommodations and service at this hotel. 2015-08-13"
"Good room and nice restaurant. Great shuttle service and parking. Definitely stay here if you're catching a flight.2015-05-25"
"Close to the airport. My hotel room was quiet, spacious, and impeccably clean.2015-04-04"
"The hotel was undergoing renovation, so there were some inconveniences due to construction. The water was tepid.2021-11-24"
"Nice, big hotel with great, professional personnel. The room was clean, quiet, and well-designed. Nice bed. The bathroom was due for renovation, and the hallway carpet needed to be replaced. No continental breakfast. Good, free parking.2021-09-23"
"Nice place to stay. The hotel clerk was pleasant and called us to make sure everything was OK.2021-02-24"
"The elevator was dirty. The room wasn't clean and didn't look like online photos. No fridge or microwave. There was only one hotel clerk on duty. I'll never stay here again and don't recommend it.2021-01-11"
"Great hotel. I was pleased with the room and the staff.2020-05-16"
"The hotel room looked clean and in good condition, but the sofa bed mattress pad and cover were dirty. When I looked in the closet for linens, I found a basket with dirty sanitary napkins in it. When we asked for someone to change the bedding, we were given a key to another room and told to take the linens from there and put them on the sofa bed. The pool and pool area were absolutely filthy; the water was so dirty, I could barely see the bottom of the pool. Don't stay here.2022-03-31"
"Great rates. The hotel room was nice, clean, and spacious, and the staff was excellent.2021-11-15"
"My hotel stay was fine.2021-07-07"
"The hotel was older but clean. The room was cool, with 2 king beds separated in 2 open rooms, each with its own TV. The only issue was the poor WiFi, though it worked when I went down the hall. There was a to-go breakfast bag.2021-06-26"
"A no-frills hotel. The room was nice and clean, but it wasn't carpeted so the noise level was high. The front desk clerks weren't rude, but they weren't friendly. Just a place to spend the night.2021-04-12"
"The hotel was nice. Everything was clean and looked fresh.2021-10-20"
"Nice hotel with a lot of amenities. I enjoyed the whirlpool, but the pool wasn't heated.2018-06-12"
"The hotel was nice and quiet, but considering the price, I was disappointed that there was no continental breakfast.2017-07-20"
"This was my best stay at a Hilton hotel. Great first impression, and the check-in clerk was friendly, informative, and a true professional. Everything was clean. This was a wonderful place to stay.2017-02-22"
"This was without a doubt the best hotel we've stayed at in the US in years, and we travel quite a bit. We received friendly attention, and the care for customers was unsurpassed. We enjoyed the restaurant and lovely atmosphere. You won't be sorry if you stay here, and you won't find anything better for the price.2016-10-18"
I have never found a hotel booking site so easy to use. I had my room booked in less than a minute. The hotel where I had planned to stay had an issue. I was panicking. I clicked on HotelGuides' website, got a room, and checked in 15 minutes later.
- Emily Bryant
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At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.