"There was no one at the front desk when I arrived, so I had to wait for the hotel clerk's return to check in. The room was clean, but housekeeping didn't do a great job of re-stocking. There was a coffee maker, but no coffee. The paper towel hanger was empty. There were 3 towels, but only 2 hand towels and 1 washcloth. The body wash container was empty. There was no one at the desk at checkout time.2021-10-01"
"The hotel room was clean, comfortable, and cozy. There was a full kitchen with dishes. The hallway smelled like marijuana. There was always a bag of trash by the elevator.2021-05-10"
"The room was nice, clean, and had a stove, full fridge, and microwave. There was plenty of storage space and a large TV, and there was a hair dryer in the bathroom. The staff was professional and helpful. I highly recommend this pet friendly hotel.2020-11-04"
"The hotel was pet friendly. Everything was fine.2022-10-12"
"Convenient to 295. I had an excellent stay at this hotel. It was clean, quiet, and super comfortable, and the front desk clerks were friendly. The free breakfast was one of the best I've had at similar hotels. Great rates, too.2019-07-22"
"We enjoyed our hotel stay. The room was clean, and we liked the pleasant colors and artwork. The employees were friendly. Breakfast was good; the dining area was crowded, but the food was replenished quickly. Convenient to stores and chain restaurants, and the location seemed safe.2017-09-13"
Midscale, smoke-free, all-suite, extended-stay hotel
Near Innsbrook After Hours
No swimming pool
Exercise room
Kitchen in every suite
Free WiFi
Free parking
Pet friendly hotel
- allows pets up to 80 pounds - $150 per stay pet fee if staying 7 nights or more - $75 per stay fee if staying fewer than 7 nights. - Feb 2015
"The location was off the beaten path and secluded from traffic noise. The suite was nice, clean, and comfortable, and everything was in working order. Stay at this hotel; it's a super nice place.2018-06-12"
"A really nice hotel in a wonderful setting. The room was great, and the staff was helpful. When you see the guard house, there's a sign on the left; take that road to the main entrance.2021-05-06"
"Located off the highway in a quiet area. Smooth check-in and checkout. We stayed at the hotel during an ice storm and discovered after the fact that there were underground tunnels connecting all the buildings.2021-02-22"
"We'll definitely stay at this hotel again and recommend it.2018-11-20"
"The hotel was run-down, dated, and smelled awful. The TV wasn't HD. Don't stay here.2022-05-29"
"The hotel was convenient to I-95. The room was clean, and the beds were comfortable. No coffee maker; I called the front desk, and one was brought up within 5 minutes. The TV didn't work, so we were moved to another room. We were able to check in early with no problem. The staff was kind, respectful, and helpful.2021-08-29"
"The bed and pillows were comfortable. The hotel pool wasn't open, and there was no breakfast buffet.2021-06-22"
"The hotel was nice and clean, and the staff was welcoming. The room was clean. Great breakfast, and it was nice that dinner was available on-site.2023-10-19"
"A bad experience. The front door of the motel was locked when we arrived, and we had to wait around for a clerk to appear. The room was gross, and there was hair on the shower curtain. Don't stay here.2015-09-15"
"Our room was full of roaches. We woke up to them crawling on us at night, and they were in everything. The motel clerk refused to move us to another room. It was a disgusting experience.2015-04-28"
"No coffee pot in my room. It was a struggle to get extra linens and pillows for the sofa bed. The door to our 2nd room had been left open all day; someone used the toilet without flushing it and left a mess on the wall. The hotel staff was as helpful as possible, but they were overwhelmed on a NASCAR weekend. Don't stay here.2016-09-14"
"The hotel room needed dusting, and the microwave didn't work. Make sure you bring toiletries.2015-04-29"
"No daily housekeeping service. The TV remote control didn't work well, and the toilet was too low. No ice in the ice machine. The hotel clerks were pleasant, and the breakfast attendants were super nice and helpful. The eating area was nice and clean. Just OK.2021-03-29"
"Great hotel. I had a relaxing, enjoyable stay.2019-03-09"
"Great experience. The hotel was clean, modern, and conveniently located. The food was excellent. I've stayed here twice and won't hesitate to return.2018-06-24"
"I had a positive experience. Stay at this hotel.2018-04-14"
"The hotel appeared to be getting a much-needed facelift, but it was clean. The front desk clerk was helpful. This is my favorite place to stay in Richmond.2015-09-16"
"The hotel room was OK, but the hallway looked like a spooky sanitarium. The carpeting was so old and dirty. The whole place needed fresh paint, new carpeting, and wall art. I wouldn't stay here again.2023-09-12"
"The hotel clerk was courteous and as helpful as he could be with little at his disposal. Consider other options unless all you need is a usable bed and bathroom.2023-11-15"
"The hotel was OK, but I woke up to people smoking marijuana in the hallway. The room door had to be lifted up to close.2023-02-22"
"An excellent hotel. The towels were a bit worn, but they were clean. The staff was friendly. 2021-08-22"
"The room was cleaner when I left than when I arrived; I bought my own cleaning supplies in case my puppy made any messes. The door had to be forced shut. The hair dryer didn't work. I set the dirty towels and linens outside the door, and the housekeeper didn't replace them. The check-in clerk was rude. My son cut his foot on the outside of the pool. Not a family-friendly motel.2015-08-05"
"The bed was comfortable, but the rest of the furniture was bad. The breakfast muffins were stale. Not a good motel, but OK if you just need a place to sleep for a night.2015-04-06"
"A nice, reasonably priced hotel. The room was large and very comfortable.2020-06-08"
"I loved this hotel. It was clean, the room was nice, and the bedding and towels were high-quality. The mattress wasn't comfortable, though; it sagged on the sides, so the only semi-comfortable spot was in the middle. Breakfast was good.2018-11-10"
"The hotel clerk was helpful in arranging transportation for us. The clerk and shuttle driver were kind and professional. Excellent breakfast. I recommend staying here.2018-09-24"
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Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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