"The hotel wasn't that clean, and it was quite dark inside. There was a party going on in the room next to mine. Breakfast was good but small. The rates were a bit high. Look for other options.2021-09-09"
"I was impressed with this hotel and would definitely stay again. The employees were all so nice, and did little extra things for guests. They even made me coffee at 4 AM since I had an early appointment. A beautiful dog was behind the desk at night, which gave us a sense of comfort and security.2020-08-27"
"Good front desk clerks. Stay at this hotel.2020-02-03"
"Good location if you have a car. Not far from the ferry and, Butchart Gardens, and not that far to Victoria. The hotel allowed pets. The room was spacious and clean, and I liked the rustic decor. Good bed, too. The breakfast room was nice, and the food selection was pretty good. The pub food wasn't great.2019-05-01"
"An excellent experience. Good value, too. The hotel staff was most accommodating with helping us store frozen food.2019-03-16"
"The hotel was comfortable, and the staff was welcoming. I got a ground floor room as expected, and a coupon for the pub next door. I recommend staying here, but inquire ahead of time about parking.2021-12-18"
"Close to everything. I've stayed at this hotel before. It's always clean, and the employees are great.2021-08-23"
"A bit pricey, but the room was quiet and fine, and good Covid protocols were in place.2021-05-02"
"We had a perfect hotel stay the night before our flight. Everything was up to a high standard.2018-08-13"
"We loved this hotel. Great location and atmosphere. The staff was friendly, and the pool was the best. Book it.2018-08-05"
"A comfortable hotel with excellent personnel. Great place to stay.2017-09-21"
"The hotel was convenient to restaurants, shops, and off-shore excursions. Nice, large room with all the amenities we needed. Wish we could've stayed longer.2016-08-08"
"Everything was great. The hotel room was clean, spacious, comfortable, and updated. I enjoyed my stay.2018-09-10"
"The bathtub needed grab bars.2018-04-07"
"Such a pretty room. The hotel staff was so friendly and helpful, and we were able to sit on the deck with a cold glass of water and watch the kids playing happily in the pool. Our request for a 1st floor room was granted. Great place to stay.2017-08-05"
"The motel was noisy; ask for a room away from the street.2017-01-29"
"We always enjoy our stays at this motel. It's clean and comfortable, the employees are friendly, and breakfast is great. Stay here; it's a place that cares about guests.2016-07-26"
"The room wasn't well-maintained, and the hotel clerk didn't speak English well.2019-06-01"
"I was traveling with my cats; my pet friendly room wasn't the cleanest, but it wasn't too bad. The hotel clerk was helpful and nice.2019-03-01"
"We had a bad experience at this hotel and were surprised by all the extra taxes and fees. The carpet in the room was dirty, and the bath mat had black mold on it. We asked for a replacement and got one, but the used washcloths weren't replaced; we had to wait until the next night to get some. The walls in the room and bathroom were dirty, and we were uncomfortable and disappointed. Don't stay here.2018-10-13"
"The hotel was close to the Galloping Goose Trail, making for a nice walk to the Inner Harbour. The room wasn't clean enough; the phone was dirty, and the fan and toilet tank top were dusty. Some of the walls were banged up. The staff was helpful, though we were made to wait for service at the front desk while the clerk worked on the computer. Loved the attached restaurant and great breakfast menu.2018-09-30"
"The room was fine, and the hotel clerks were accommodating. No complaints.2018-09-28"
"Conveniently located. The motel was older, but it was well-kept. The rates seemed high. I'd stay here again.2021-09-03"
"Good place to stay. The motel room was quiet and clean, and all the employees were friendly and helpful. We were hungry, but the pub was busy with Poker Tuesday, and the restaurant wasn't open.2018-04-27"
"The motel staff was friendly. Bring your dogs and have a nice stay.2017-12-26"
"Nice motel room with good beds and a well-appointed kitchen. The room smelled like someone had smoked in it and then deodorizer had been sprayed; the combined smell was unpleasant. Not enough towels provided.2016-10-25"
"Everything was excellent, and the staff was great. Stay at this motel.2015-04-14"
"The hotel was clean, and the room had everything I needed to cook a meal. The beds were comfortable. Pets were allowed. The front desk clerk was helpful. You'll like staying here.2021-10-31"
"The room was spotless and relaxing, and the view was amazing. The hotel staff was just unbelievable; they went above and beyond to help us. A beautiful place to stay.2019-10-28"
"The hotel room was clean, bright, and comfortable. Good housekeeping. The on-site restaurant was a bit pricey, but it was about a 15-minute walk from other restaurants. The in-room coffee was dismal.2019-04-25"
"The location, views, and hotel were great. The check-in clerk wasn't particularly friendly or helpful, but the other employees were cordial. Nice, clean room with a comfortable bed. Book a Pacific harbor view.2015-07-21"
"The hotel room was nice and clean, but the balcony was so tiny there was just room to stand. The water view was very limited. Efficient, friendly service at the front desk, and the restaurant food was fabulous.2016-08-01"
"Clean, quiet hotel room with comfortable beds. The great views were marred by dirty windows. We did find some minor maintenance issues; some light switches and electrical outlets didn't work, and the sink was cracked. The service was exceptional. 2016-05-12"
"Clean, decent room, but the plumbing was noisy so it was hard to sleep. I could hear water running in other rooms, but it might not bother people who aren't as sensitive to noise. A little pricey for what you get, but not a bad stay overall.2017-10-13"
"Good location, especially if you use the Clipper ship for transportation. Charming older hotel. The room was clean and adequate for a comfortable stay, but it was by no means upscale. Great water pressure in the shower, though the hot water was finicky. The hallways were dated. Breakfast was also satisfactory, served in a lovely, sunny room. A pleasant, family-friendly place to stay.2017-06-30"
"Close to the harbour in a walkable area. The hotel room was clean and fully equipped. The staff was friendly and helpful. Nice hot breakfast. Not many rooms with balconies, though; book early if you want one.2017-05-23"
"Close to restaurants and shops. The hotel room was dated but had the necessities, and the bed was comfortable. Limited TV channels. The staff was professional and polite.2016-05-24"
"Good location and good service. An excellent hotel stay.2015-02-23"
"Close to downtown and attractions. The hotel had a pleasant atmosphere. Clean, beautiful room and friendly, welcoming employees. Highly recommend.2015-10-27"
"The hotel was close to all downtown activities. Good accommodations. The staff was friendly. Stay here.2022-09-07"
"I liked that the hotel was so close to the ferry. No AC, though, so stay when it's cooler.2022-08-24"
"The hotel was somewhat noisy.2019-06-02"
"The hotel was ideally located and affordable. The room plumbing was neglected; the taps leaked, and handles were loose. Nice restaurant and lively bar.2017-06-07"
"Reasonable rates. I loved being right downtown, and the hotel had everything you could need, including a restaurant, pub, and liquor store. Great staff; they were so friendly and helpful. Definitely stay here.2016-10-12"
"The suite was nice, and the hotel staff was pleasant. The on-site restaurant was closed because of Covid.2021-06-30"
"Nice, spacious room. The hotel staff was pleasant and helpful. Breakfast at the on-site restaurant wasn't very good.2015-09-01"
"The hotel was in the center of the city, just a block from the Legislature. Excellent room; it was well-kept and clean. The staff was welcoming, friendly, and professional. We've stayed here 3 or 4 times, and it continues to be our first choice.2015-04-20"
"Across the street from the Victoria Conference Center. The hotel room was clean and had a great view of the mountains and harbor. I got a good night's sleep. My only complaint was that it took 90 minutes to get my room service food; the order wasn't complete, and the food wasn't very good. Breakfast was good, but it took forever to get my food. Great, professional valet service.2016-10-30"
"The 1st night was fine, but the 2nd night we had to put up with a barking dog and loud talking for hours. We won't stay in a hotel that allows dogs again.2022-02-24"
"Great experience. Stay at this hotel.2020-11-29"
"We had a comfortable hotel stay. The front desk clerks were courteous and helpful, and they were able to store our luggage after checkout.2018-05-13"
"I liked the location. The hotel staff was helpful, but our key card didn't work.2017-09-05"
"Convenient to downtown and the Inner Harbor. The room was large. Gorgeous bathroom, although the shower was small. Extremely nice personnel. Limited parking in the garage.2017-08-09"
"Great location and service. The staff was friendly. I was satisfied with everything and would stay here again.2019-04-01"
"The hotel was just a 5-minute walk from the convention center. The room was generally clean, but there was a cigarette pack and bottle cap under the table. Appreciated the free wireless Internet. The staff was friendly and accommodating. Good meals in the restaurant, and I enjoyed the happy hour. Parking cost $16 each day.2016-02-09"
"Great location. The staff was attentive, and parking was included. No hot breakfast because of Covid, but the continental breakfast was OK. Choose this hotel.2020-09-11"
"Close to the inner harbour, parliament buildings, and the museum. The room was clean, the staff was pleasant, and parking was easy. Good continental breakfast.2020-08-28"
"Great value. The hotel was clean and had great amenities. The staff was courteous. Stay here.2018-10-12"
"Great location; we walked everywhere and never used our car. The hotel room was clean, and the staff was friendly and helpful. Great breakfast.2018-06-09"
"A pleasant hotel in an excellent location. The room was clean and well-appointed, and the staff was courteous. Breakfast was extremely good. Book here.2017-12-09"
"The hotel seemed overpriced. The room was a dump and smelled bad. The key card didn't work well. When the shower was turned on, it smelled moldy. The laminate floor was old, and the edges were bent up. The employees were nice, but I don't recommend staying here.2023-04-06"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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