"I arrived at night and had to check in at the casino. The clerk wasn't friendly and said breakfast wasn't included because we weren't staying at the casino. No lights in the parking lot, so it was hard to find our hotel room. The WiFi password didn't work. The carpet was really stained. Neither did the electrical outlet in the bathroom. I wouldn't stay at this hotel again.2021-10-10"
"I was disappointed that the hotel room wasn't serviced each day. The bathroom floor was dirty, and there was hair on it when I arrived. Dogs in other rooms barked when their owners left the room.2022-07-17"
Good Afternoon. I have recently stayed at the Sedona Rouge in Sedona, AZ. I
have written a review of the property below. I hope that you will post this
review so that others may learn from my experience. I've also attached a
copy of my booking receipt as proof that I have stayed at the property.
My go-to hotel brand is usually Marriott. However, I noticed that they did
not have any locations in Sedona, so I sought out some reviews to help make
my decision on a place that would be equivalent in quality to Marriott. Most
of what I read about this hotel was positive, so I thought this would be a
very pleasant experience. However, I was highly disappointed and my key
reason for this review is listed in the last paragraph.
When you pull in, the hotel has a pretty average look to it. There isn't
anything to really write home about in terms of luxury. Something that I
expect from any business in the service industry is to make attempts to go
the extra mile to make your experience that best that they can. And so here
comes my issues with Sedona Rouge...
Check in is at 3:00pm. And the hotel is NOT required to allow you in before
then. We arrived at 2:00pm just to see if we were able to get into our room
earlier, or at least leave our bags there since we did have a tour that
started at 3:00pm and it would have been nice to not have our belongings sit
in the heat for 3 hours. After all, this is Sedona in July. Unfortunately,
no help there on the bags or checking in early. Between business and
personal, I spend about 25 nights per year in hotels. This type of service
is usually acceptable with any major or luxury brand hotel.
The room itself was very hot and it seemed like the a/c just struggled to
get the room below 80 degrees. Interesting enough is that while sitting at
the restaurant, another guest was complaining about the same issue. Also,
someone mentioned that the decor in the room was "outstanding." I'm not sure
where they have stayed in the past, but I had a more premium corner room and
the desk was beat up, the faucet leaks, sofa had stains on it, and as far as
"decor" is concerned, well they had an 11x17 picture on the wall... that was
it. The room might be the equivalent of a Holiday Inn Express at best.
Again, this is nothing to write home about.
My wife and I originally had 2 nights booked at this hotel. After hearing of
some nearby wineries that were not on our original agenda, we decided to
pre-pay for an additional night stay at the hotel during our first night.
Unfortunately, a family issue arose, and we would have to leave earlier than
expected. We contacted the office to explain the issue and have this third
night refunded since we would not be here and were giving more than 24hours
notice. After speaking with 2 different managers, they refused to refund
this money. This was quite upsetting. I've been on personal and business
trips where events occurred outside of my control, and the hotel was more
than happy to make the adjustment. Those hotels exibit great customer
service and this is why I make it a point to repeat my business or recommend
those hotels to others. In regards to Sedona Rouge, I must do the opposite.
They is a great looking Hyatt not too far away from this hotel. Do yourself
a favor and check that one out, or another premium brand before booking your
stay here. These people could care less about going the extra mile to make
your experience as pleasurable as possible.
"The lodge had a spectacular view of the mesa. My room was just the right size, and had a seating area outside that felt like a personal garden. The meandering creek was an added bonus. Plenty of room for walking our dog, too.2015-02-17"
"I've stayed at this hotel several time. Services and amenities are reduced because of Covid, but the lower rates made our stay worthwhile. The usual high-quality breakfast has been replaced by a to-go bag. We ate at The Coffee Pot instead.2020-08-16"
"The motel clerk was extremely helpful, but our stay wasn't pleasant. Housekeeping was atrocious; the trash cans in the room weren't emptied, the beds were sloppily made, and one of the comforters was torn and thrown on the bed. Don't stay here.2017-09-08"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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