"Clean, friendly environment. Check-in was fast, and the hotel staff was friendly and knowledgeable about the area.2020-12-02"
"Great hotel. The room was nice and comfortable, and the front desk clerk was pleasant and helpful. Stay here.2020-08-12"
"The hotel was convenient to Roswell Park and had a shuttle. We had a comfortable stay, and the staff was extremely helpful.2020-07-18"
"The hotel was in the medical district. The fridge didn't work, but it was replaced. There was a shuttle to good restaurants.2019-04-18"
"Good location, but the customer service at this hotel was a disappointment. The front desk clerk never smiled or looked directly at us, and he didn't make us feel welcome. The tap water was brown. Our car wasn't ready at the requested time since the valet wasn't there. We waited over 20 minutes after ordering our breakfast; I asked the attendant if we could place a rush order, and she said we should go to a fast-food restaurant if we were in a hurry. We were disappointed.2018-11-14"
"From check-in to a reluctant checkout, this was one of the best hotel experiences I've had in a long time. The room was clean and comfortable, the location was convenient, the entire staff was great, and breakfast was fresh. I had a perfect stay.2020-02-09"
"The hotel room was nice and newly remodeled. The breakfast attendant was so sweet and thoughtful.2018-05-23"
"The room was dirty and shabby and the bedding was stained, but the employees were friendly.2018-02-27"
"I had a wonderful hotel stay.2016-04-29"
"A nice, clean hotel. The front desk clerks were friendly and helpful.2016-03-26"
"The hotel was clean, but the AC blew directly on the bed. The bathtub didn't drain well; I was standing in inches of water.2021-08-29"
"Well worth the price. The hotel was very clean despite construction, and the staff was helpful and courteous. We were greeted each time we entered and left the lobby, which meant a lot to us. We were satisfied with our entire visit.2016-01-21"
"A wonderful experience. Perfect location. The hotel was nice and clean, and the staff was friendly, welcoming, and informative. They even provided complimentary water upon request. Good continental breakfast. Great place to stay.2015-11-17"
"Good hotel, and I recommend staying here. My room didn't have a microwave or fridge.2019-03-08"
"The cot was comfortable, and the hotel staff was nice.2019-01-19"
"A wonderful experience. The room was spacious, though I was disappointed that my room didn't have a microwave or fridge. The cleaning standard was high. Great breakfast. I highly recommend staying here.2018-12-02"
"Convenient to Shea's Performing Arts Center. The hotel staff was fantastic and knowledgeable about the area. Papaya Restaurant was great. An excellent experience.2016-04-26"
"We were given a non-smoking suite as requested, and it was beautiful. Awesome customer service; everyone was nice and helpful. The front desk clerk gave us maps and directions for using public transportation to go to the Sabres game. With free breakfast and free parking, you can't go wrong at this hotel. Definitely stay here.2016-02-24"
"Convenient downtown location. The hotel was just a few blocks from the subway and tram. I didn't hear any noise from the hallway. The bed was firm and had nice linens. We were amused by the toilet-bidet. Good water pressure in the shower, and there were various showerheads with a digital control. Lots of hot and cold selections at breakfast. The pool was large.2018-09-23"
"The hotel was opulent. The room had outstanding views and 1500 thread-count bedsheets. Lovely bathroom with an in-shower spa and heated toilet seat. Unfortunately, music from the rooftop bar kept us awake until 4 AM. We complained, but the staff offered no assistance. We'll never stay here again.2017-12-08"
"The hotel was secure, clean, and quiet. I liked that I needed to use a room key to use the elevator to any room above the 3rd floor. Valet parking was $20 per day.2018-07-01"
"The hotel room was clean and comfortable, and the staff was friendly and helpful. The pool area was so cool, and I loved the comfortable sofas and chairs so parents could relax while the kids swam. Good breakfast, but there wasn't enough seating.2017-01-01"
"Good hotel, and the shuttle service made it worth the price.2018-12-09"
"We were given the wrong room type; when we asked for the right room, we were put on hold for 10 minutes and then skipped as we waited in line. We also had to make sure we weren't charged for breakfast.2018-01-17"
"The hotel was conveniently located. Clean, nicely-appointed room and friendly staff.2016-11-08"
"Convenient to the train and activities. Nice, comfortable hotel room.2016-03-30"
"We had a fantastic experience at this hotel. Our junior suite was gorgeous; my young daughter asked if we could move in. All the employees were wonderful, and the restaurant food was delicious.2015-04-14"
"Beautiful architecture; the hotel was a lovely venue for our get-away. We were happy about the large room and all it had to offer. Staff was extremely nice. The front desk clerk told us about the history of the building, and was helpful with directions and tips about the area.2015-03-10"
"Amazing hotel, and attached to the arena through the garage. The room was so clean and comfortable. Great staff and great food. Fun area with lots of things to do, including ice skating. Bring your skates and stay an extra night.2016-01-21"
"The hotel was clean and convenient to downtown attractions. The beds were comfortable. This is a great choice.2021-08-23"
"I'm handicapped and had to walk some distance around the hotel to my room.2018-06-08"
"The hotel was nice and cheap. The room carpet was old but clean, though the bedsheets had a mild stench of cigarette smoke. Complete breakfast with scrambled eggs and oatmeal. Not bad for an overnight stay.2017-03-27"
"I had a hotel room on the 1st floor, and water leaked from the ceiling in the bathroom.2016-07-14"
"Reasonably priced hotel. The room was comfortable, and the staff was friendly.2016-03-17"
"The carpet in the room was nasty and needed to be replaced. The bedsheets were clean, but the blankets had holes in them. I had difficulty operating the TV. The bathroom was fairly clean, but the tissues ran out and weren't replaced. Some items at the continental breakfast were stale. I don't recommend this hotel.2017-06-19"
"The hotel was clean and comfortable, and the staff was professional.2015-09-10"
"The hotel was away from main streets. The room smelled like cigarette smoke until I turned on the AC, but it was otherwise clean. The WiFi worked well. The front desk clerks were helpful, and breakfast was good. Don't have high expectations.2018-10-13"
"The room was clean, and the towels were fresh. Breakfast needed improvement. I recommend this hotel.2018-06-19"
"Great location near a shopping strip. My handicap hotel room was great and accessible. I was grateful that I got a 1st floor room. The staff was amazing and professional.2018-06-11"
"Good hotel, and I really liked that it was so clean. I recommend it.2018-02-01"
"I travel a lot for work, and this hotel was the most disgusting place I've stayed in. I didn't feel safe. There were exposed wires, garbage everywhere, and it smelled like the dumpsters. The keys didn't work; when we went to get them replaced, the clerk was in the Burger King next door. The room was filthy and reeked of cigarettes, the bed wasn't made, and there was trash all over. We didn't stay.2017-10-21"