"Good hotel stay and good transportation services. There was too much chlorine in the pool. I recommend staying here.2018-08-21"
"The hotel was being remodeled, and I had a lovely, brand-new room that was very comfortable. The staff was accommodating, and the shuttle took me to the airport at 4 AM. I was pleased.2016-06-01"
"Good location. I've stayed at this hotel before, but I wasn't happy this time. Our room wasn't cleaned, even after we asked twice and reminded housekeepers and the front desk. I'll stay elsewhere next time.2015-08-19"
"Great hotel stay, but it could be hard to find a parking space.2019-02-21"
"The hotel room was nice, clean, and comfortable. Get to breakfast early or don't bother.2017-07-26"
"We had multiple rooms; they were clean and comfortable, and had all the amenities we needed. The staff was welcoming and accommodating from the moment we checked in. The free shuttle to area attractions was an added bonus. Highly recommend this hotel to travelers with kids or pets.2015-10-21"
"The hotel was clean. The front desk staff was helpful and adhered to Covid precautions.2021-02-25"
"Right across from Mall of America, and there was a shuttle service available. Comfortable, sparkling clean room. The entire staff was so helpful and kind. If you want a friendly, luxurious stay, you won't regret choosing this hotel.2017-03-01"
"The hotel and room were clean, and the bed and bedding were comfortable. The room had everything we needed. All the employees were extremely welcoming and accommodating. Nice continental breakfast. Enjoy your stay.2017-01-17"
"A good, clean hotel. Convenient to the mall. The employees were nice, and breakfast was tasty.2016-01-26"
"A brand-new hotel. The room was nice, and the handicap bathroom was very accessible.2016-01-01"
"An excellent hotel. The location was convenient, and the service was great.2018-12-30"
"The hotel was excellent, and the employees went out of their way to help guests during the blizzard. The only negative was the shuttle to the mall; it was far from the mall entrance and hard to see.2018-04-24"
"Close to the Mall of America. The hotel was nice.2017-10-12"
"I had a nice, clean room, and the hotel clerks were friendly and helpful. The shuttle was a perfect way to get to and from the Mall of America. Good place to stay.2017-01-03"
"The motel room was OK, but I had trouble increasing the temperature. The bathroom sink didn't drain. No on-site restaurant.2022-09-18"
"This motel has declined in upkeep and cleanliness. The room had stains, the outlets were dusty, and there was mold in the bathtub. Find a better option.2022-08-22"
"I expected better for the price. The SWAT team was at the motel looking for a possible suspect, and guests weren't provided any information. I didn't feel safe with the way the situation was handled. Not enough breakfast food for guests the 1st day. There was enough food the 2nd day, but it wasn't good. The day I checked out, a housekeeper came in the room despite the Do Not Disturb sign on the door. The checkout clerk didn't ask how my stay was. No consistent shuttle to Mall of America. Poor service overall.2022-08-06"
"Short walk to the Mall of America, and there's a shuttle to the airport. I've stayed at this motel many times, and it's always been clean and fresh, with pleasant employees and a nice breakfast bar in the attached restaurant. Limited choices, but the food is good. I'd definitely stay here again.2019-05-10"
"Good location and rates. The room was clean, and every employee we encountered was nice. Breakfast was sufficient. Choose this motel.2018-10-06"
"The hotel was nice, and the breakfast was amazing. Unfortunately, the front desk clerks were short and acted like we were bothering them when we asked for shuttle information and the Internet password. If you want great customer service, stay somewhere else.2019-02-26"
"A good hotel experience. The room was clean and comfortable, and the staff was professional, kind, and helpful. Average food. The only bad thing was that we didn't want to leave.2015-12-28"
"Had a great time at this hotel, and ended up extending my stay 2 more nights.2015-07-31"
"The room was amazing, and the hotel staff was friendly. Breakfast was cold.2019-04-17"
"Our hotel suite was spacious and had 2 TVs. Great breakfast buffet. We'd definitely stay here again.2016-02-10"
"This was our best hotel stay in quite a while. We were so comfortable. When the check-in clerk found out it was my husband's birthday, she upgraded our room and handed us snacks and bottled water. Breakfast was amazing, and we were invited to take some snacks when we checked out. Don't hesitate to stay here.2015-11-11"
"Clean hotel and friendly employees. Get up early for breakfast before items run out. Other than that, it was a great experience.2015-09-18"
"Awesome hotel. My daughter was ill, and the front desk clerk looked up the nearest urgent care center and printed out directions for us. Nice staff. Supper was served during the week.2015-04-03"
"Good rates, but the quality was inferior. The hotel was supposedly smoke-free, but our room had an overwhelming cigarette smell. Our request for a room change was granted. The bathroom light switch wouldn't turn off in the 2nd room, and there was only 1 set of towels. Good check-in process.2020-09-14"
"Just 8 minutes from the airport. Great experience from check-in to checkout. The hotel room was large, comfortable, and quiet. The attached Outback restaurant was convenient. I wouldn't hesitate to stay here again.2019-03-25"
"Centrally located. The hotel was a good, affordable choice for us since we just needed a place to sleep and shower. It had been nicely updated. Give it a try.2018-07-23"
"The hotel was undergoing construction; it was dirty in the only hallway with access to my room. I never got the wake-up call I requested, and the alarm clock didn't work. Not what I expected.2016-12-18"
"The hotel was outdated, and the bed sagged in the middle. The shower and sink didn't drain well, and there was no fan in the bathroom. The staff was friendly and helpful, but I still wouldn't stay here again. 2015-07-30"
"The hotel was horrible. We booked a room for 6 nights, but we left after the first night and went somewhere much better. Don't stay here.2019-06-08"
"I was extremely impressed with this hotel. Close to MOA and the airport, and within walking distance of the mall. The rates were reasonable. For me, it was the little things, like real glass drinking glasses, ample towels, and a TV in each room. The room was comfortable and clean, and I didn't hear other guests or planes despite being right across from the airport. The staff was courteous. The pool was a bit small, but it was fine for children. Excellent breakfast. I highly recommend staying here. I'd definitely stay here again.2019-04-02"
"Centrally located, and there was a shuttle to nearby attractions. The hotel room was nice, affordable, and up-to-date. Check-in was fast, and the staff was welcoming and accommodating. There was a free hot breakfast to start the day.2018-12-23"
"Good value. The hotel room was clean and quiet. Great shuttle service to the airport.2018-09-30"
"Nice, clean room, beds, and bathroom. The furniture in the suite was a little stained, but I loved having a fridge and microwave. The pool was small, and breakfast was just OK.2018-06-06"
"I had a terrible experience at this hotel. I wasn't able to check in because my ID was expired, so I had to call a friend, who drove to the hotel and booked the room using her credit card and ID. Because of this, I didn't get to my room until 9 PM. At 11:30, I went down to look at the amenities, and the clerk followed me around and asked what I was doing; when I said I was just looking around, he said, "There's nothing to see." Though my initial reservation was for 3 nights, the check-in clerk had changed it to 1 night, so I was asked to leave the next day since no other rooms were available. Stay somewhere else.2019-10-13"
"The beds were comfortable, but the bathroom was tiny. Great coffee. The staff was accommodating regarding our requests, and even allowed us to check out late.2018-08-26"
"Good location and rates. The room was clean, though the traffic noise was a little loud. The hotel clerk wasn't friendly but tried to be helpful. I'd stay here again.2018-07-20"
"The hotel was affordable and close to everything significant. The beds were comfortable, and the front desk clerks were helpful and friendly. My only complaint was that the pool was closed for repairs.2017-11-21"
"The hotel was easy to access, the room was clean, and the price was right. The employees were helpful and concerned about my needs after surgery.2017-11-16"
"Easy access to the freeway, and right across the street from Mall of America. The room was extremely clean, and included a full-sized fridge and dishwasher. The hotel staff was friendly and welcoming. Plentiful restaurant options in the area.2022-05-17"
"This is one of the best hotels I've stayed in for a long time. Great location, and there was a shuttle to Mall of America with nice drivers. The room was spacious and met my expectations. The staff was friendly. Breakfast was far better than average. If you want a top-quality hotel, stay here.2021-09-27"
"I loved this hotel. The front desk clerks were so nice and helpful. This is the place to stay.2021-03-10"
"The hotel employees were helpful, accommodating, and got us a taxi at 6 AM. Stay here.2022-12-09"
"The hotel seemed overpriced. The staff was kind, but there was no breakfast because of Covid. I wouldn't stay here again.2021-04-14"
"Everything about this hotel was nice, and the staff was hospitable. We were disappointed that the pool was closed for renovation, though; the front desk clerk made up for it with complimentary meals and drinks.2018-11-06"
"Excellent location, room, customer service, and breakfast. I'll stay at this hotel again.2017-06-07"
"Nice hotel for the price. The room was pleasant, and the staff was friendly.2017-03-22"
"The motel staff was friendly and helpful.2019-03-16"
"The motel was nice and clean. You won't regret staying here.2018-10-20"
"The room was fine, but the motel clerk was short and looked irritated. After a long drive, it would've been nice to have a more pleasant greeting.2018-05-19"
"About 3 miles from the airport and 6 miles from the VA hospital. Easy access to the 494. Great hotel staff and nice pool area with a whirlpool. Breakfast was good and had ample choices, and there was an attached Denny's Restaurant.2017-09-15"
"Not a quality motel. The room was in poor condition. The wallpaper by the AC was peeling, and the fridge and microwave weren't clean. There was graffiti on the bathroom door, mold, and rusty ceiling tiles, and the tissue box cover was broken. The pool wasn't open. Excellent clerks, breakfast attendants, and shuttle drivers. Nice breakfast.2016-08-15"
"The hotel was convenient, and the airport shuttle was a plus. The room was clean, and the front desk clerks were friendly. I ate at Urbana, and it was a disappointment. The woman making my dessert put whipped cream on her hand and then put her hand in her mouth. I left an item behind and called and left a message about it with the housekeeping supervisor. After 4 calls, I have yet to hear back from her.2019-09-11"
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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