"There was no hot water, so I had to take a cold shower. Neighbors in the adjoining room were outside our door making noise much of the night. I'd never stay at this motel again and don't recommend it.2022-04-13"
"The wait for a room was long; we were told we'd have to pay extra for early check-in even though it was hot and my wife is pregnant. Two of the motel clerk had poor attitudes. Don't stay here. 2021-06-22"
"The hotel lobby furniture was dated, and the concrete was terrible. The room felt dirty. The beds were lumpy, and the carpet should've been replaced 20 years ago. The curtains were torn, and the faucet leaked. Don't stay here.2024-02-08"
"Right off the I-95 corridor. The hotel staff was friendly and helpful. Breakfast was included. There was a bar and grill across the street for easy dining.2021-08-27"
"The hotel was clean and comfortable, but it smelled like cigarette smoke.2020-07-08"
"The hotel room was clean and comfortable, and the check-in clerk was nice. The phone in my room didn't work, and no one answered the phone when I called from my cell phone. Wait to stay here until renovations are complete.2020-11-04"
"My room wasn't cleaned my entire stay. I spoke with the hotel clerk each day about it, but was told housekeeping had left for the day. I had to pick up fresh towels from the front desk and dispose of my own trash. Don't stay here.2019-08-13"
"Clean, comfortable room and friendly, helpful personnel. We were satisfied and recommend this hotel.2019-06-10"
"The hotel was clean and comfortable, and the room was spacious. Wonderful mattress; I wanted to bring it home with me. The staff was lovely. You won't find anything to complain about here.2022-10-05"
"My suite had roaches, and didn't have clothes hangers. Great service from the hotel clerks.2022-01-16"
"The room was smelly, and the motel employees weren't that courteous.2023-07-30"
"The motel only had smoking rooms available when I arrived. The room was smoky, so I didn't stay.2023-03-27"
"The area around the hotel seemed safe. There were gaps around the room door that let in sunlight in the morning. The beds were clean. There was lettuce in the microwave, and the dresser was small and had missing handles. There was hair in the bathtub. Check-in was easy. Adequate parking and good exterior lighting. I wouldn't recommend staying here more than one night.2019-09-23"
"This hotel is an excellent option. The room was clean and well-appointed. Great breakfast staff and offerings.2024-01-02"
"The hotel was nice, clean, and quiet, and the rates were good. The employees were professional and courteous. Try it; you'll like it.2023-10-05"
"Good neighborhood near I-95. The hotel was new and clean, and the rates were reasonable. The room was well-appointed, attractive, and clean. There were no towel racks in the bathroom, or even towels. We were told we didn't need a password for the WiFi, but that was incorrect. Nice staff. Breakfast ended too early. Good parking lot. Great stop.2021-06-28"
"We were disappointed. The room was clean and comfortable, but the WiFi didn't work, and we were told we'd have to wait for a tech to call. We gave up and went to bed. We were also disappointed with the breakfast choices.2021-02-17"
"The hotel was a convenient place to stop. The front desk clerk was so welcoming, pleasant, and informative. The area around the hotel was super walkable and beautiful. The Angry Mussel was an excellent restaurant. Make sure to explore the canal walk.2020-11-01"
"Nice accommodations and staff. I enjoyed staying at this hotel. Book it.2017-12-12"
"The hotel staff was friendly and attentive. Valet parking was a plus, and it was affordable. There were fine restaurants and attractions in the area.2022-01-20"
"I had a pleasant hotel stay. There was a small park and beach nearby. The staff was kind and friendly. This will be my first choice when I'm in Richmond.2018-04-21"
"My stay at this hotel was incredibly disappointing. The room smelled bad. The walls were dirty, there were stains on the ceiling, and the bedsheets didn't look clean. Had to pay for guaranteed valet parking in the garage across the street, but I found my car parked illegally near the valet area instead of in the garage. I expected better for the price.2016-01-04"
"The room was nice, but the shower faucet was broken.2022-03-09"
"The hotel was clean. Book it.2021-08-16"
"We were put on the concierge floor, but never told about the amenities. The TV remote control didn't work, and the toilet was stopped up. Both were taken care of by management. The pillows were way too big. The next day, the AC leaked all over the floor and we had to move to the 16th floor. No one helped us with our move, and we're in our 80s. The hotel manager was nice and gave us a discount, but I'm not sure we'd stay again.2015-05-11"
"I had a little trouble finding the hotel because the entrance was around the corner from where my GPS said it was. The room and lobby were attractive and clean, and the parking was convenient.2020-07-25"
"When we arrived at the hotel, there was nowhere to park and nowhere to unload the car. We didn't stay.2017-03-10"
"There were 3 different hotels in 1 building, and one front desk on the 2nd floor was used for them all. I'm older with limited mobility; I requested a 1st floor room, but I was put on the 18th floor at the end of the hallway, far from an elevator. The building was evacuated during my stay, and I had to climb down 18 floors of stairs. The room was always too hot; I complained to management and was told to keep the blinds down. Never got my requested wake-up call. The toilet seat was loose. The ice machine on my floor didn't work. Don't stay at this hotel.2021-05-19"
"The room was nice and clean, and the service was excellent. You'll enjoy your stay at this hotel.2020-12-22"
"The hotel room had many problems. The room wasn't clean, and the TV in the bedroom didn't work. The AC fans outside the window were loud and sounded like an alarm going off. The light in the bathroom was out, and there was no toilet paper dispenser. There was some kind of grate leaning against the shower wall. 2020-06-21"
"Good hotel. The front desk clerks were helpful and friendly.2022-06-18"
"The remodeled hotel room was attractive, but the common areas were worn and in need of care. The staff was friendly and helpful.2020-03-16"
"The walls in my room were in terrible shape, and I woke up to find bugs on the floor. I killed a roach in the bathroom. The staff was nice, but the hotel needed a lot of work. I was disappointed. Don't stay here until remodeling is complete.2019-01-06"
"Great experience. Definitely stay at this hotel.2018-02-26"
"Centrally located downtown, with easy access to restaurants, theaters, the convention center, and the General Assembly. The hotel staff was friendly and efficient, and all our needs were met. We enjoyed our stay.2018-01-25"
"The valet parking was immensely helpful, and the shuttle service was a real perk. Security was lax, though; a group of young non-guests snuck into the pool and were rowdy. I wasn't comfortable and left the pool area. The meals were overpriced. Find another hotel.2017-11-25"
"The hotel room was beautiful, and it was very dark when the curtains were drawn. The bed had lots of pillows.2021-07-06"
"The hotel was unique in its historical setting, yet it was quite comfortable and had modern touches. Definitely plan to eat at Parterre, the restaurant on the main level; you won't be disappointed.2020-02-11"
"The hotel room was clean and quiet, but the bed was uncomfortable. The bathroom was updated and adequate for our needs.2018-04-25"
"We stayed at this hotel before and really liked it, but this time we ended up cancelling because unoccupied cars blocked the small drive where you leave your car for valet parking.2021-11-09"
"The hotel room was attractive, and it was quiet and dark at night. The beds were comfortable. Great service.2021-10-13"
"The hotel was quiet, and the staff was friendly and helpful.2021-07-30"
