"Convenient location and good rates. The hotel was run-down and in dire need of a makeover. Even though it was a race weekend, the front desk clerk insisted on checking in everyone at the same time. The housekeeper was on the phone both days I saw her cleaning. The staff wasn't professional. We'll stay somewhere else next year.2018-09-25"
"I liked the room, but the hotel had no security. There was lots of construction, so it was difficult to park.2017-09-22"
"Good value. This hotel wasn't bad. The room was comfortable and great for our needs.2016-07-09"
"This motel was so bad that we slept in our clothes. A pit bull charged at us when we got off the elevator on our floor. We had to change rooms because of loud barking and screaming. There were spider webs in the corners of the room. The elevator sounded like it was about to fall apart. The hallways smelled like pet waste. I would never stay at this motel again.2020-10-16"
"The hotel was quiet, comfortable, and inexpensive. The room was clean, and the staff was pleasant. Many choices at breakfast. Some driving to reach downtown, but it wasn't difficult.2022-08-20"
"The hotel was clean. The staff was friendly, and the manager was outstanding. Great breakfast.2022-07-15"
"A good, welcoming hotel. I had a good stay with no problems.2019-07-02"
"We enjoyed our hotel stay. No microwave in the room, and there was something sticky on the iron. The staff was friendly. Nice on-site restaurant; the menu was limited, but the food was good.2018-03-16"
"Hotel staff was kind and thoughtful; all of my needs were addressed. I'd encourage people to stay here.2015-02-25"
"The hotel room was beautiful, and it was very dark when the curtains were drawn. The bed had lots of pillows.2021-07-06"
"The hotel was unique in its historical setting, yet it was quite comfortable and had modern touches. Definitely plan to eat at Parterre, the restaurant on the main level; you won't be disappointed.2020-02-11"
"The hotel room was clean and quiet, but the bed was uncomfortable. The bathroom was updated and adequate for our needs.2018-04-25"
"Good hotel. The front desk clerks were helpful and friendly.2022-06-18"
"The remodeled hotel room was attractive, but the common areas were worn and in need of care. The staff was friendly and helpful.2020-03-16"
"The walls in my room were in terrible shape, and I woke up to find bugs on the floor. I killed a roach in the bathroom. The staff was nice, but the hotel needed a lot of work. I was disappointed. Don't stay here until remodeling is complete.2019-01-06"
"We stayed at this hotel before and really liked it, but this time we ended up cancelling because unoccupied cars blocked the small drive where you leave your car for valet parking.2021-11-09"
"The hotel room was attractive, and it was quiet and dark at night. The beds were comfortable. Great service.2021-10-13"
"The hotel was quiet, and the staff was friendly and helpful.2021-07-30"
"Great experience. Definitely stay at this hotel.2018-02-26"
"Centrally located downtown, with easy access to restaurants, theaters, the convention center, and the General Assembly. The hotel staff was friendly and efficient, and all our needs were met. We enjoyed our stay.2018-01-25"
"The valet parking was immensely helpful, and the shuttle service was a real perk. Security was lax, though; a group of young non-guests snuck into the pool and were rowdy. I wasn't comfortable and left the pool area. The meals were overpriced. Find another hotel.2017-11-25"
"The room was nice, but the shower faucet was broken.2022-03-09"
"The hotel was clean. Book it.2021-08-16"
"We were put on the concierge floor, but never told about the amenities. The TV remote control didn't work, and the toilet was stopped up. Both were taken care of by management. The pillows were way too big. The next day, the AC leaked all over the floor and we had to move to the 16th floor. No one helped us with our move, and we're in our 80s. The hotel manager was nice and gave us a discount, but I'm not sure we'd stay again.2015-05-11"
"There were 3 different hotels in 1 building, and one front desk on the 2nd floor was used for them all. I'm older with limited mobility; I requested a 1st floor room, but I was put on the 18th floor at the end of the hallway, far from an elevator. The building was evacuated during my stay, and I had to climb down 18 floors of stairs. The room was always too hot; I complained to management and was told to keep the blinds down. Never got my requested wake-up call. The toilet seat was loose. The ice machine on my floor didn't work. Don't stay at this hotel.2021-05-19"
"The room was nice and clean, and the service was excellent. You'll enjoy your stay at this hotel.2020-12-22"
"The hotel room had many problems. The room wasn't clean, and the TV in the bedroom didn't work. The AC fans outside the window were loud and sounded like an alarm going off. The light in the bathroom was out, and there was no toilet paper dispenser. There was some kind of grate leaning against the shower wall. 2020-06-21"
"I had a little trouble finding the hotel because the entrance was around the corner from where my GPS said it was. The room and lobby were attractive and clean, and the parking was convenient.2020-07-25"
"When we arrived at the hotel, there was nowhere to park and nowhere to unload the car. We didn't stay.2017-03-10"
"The hotel staff was friendly and attentive. Valet parking was a plus, and it was affordable. There were fine restaurants and attractions in the area.2022-01-20"
"I had a pleasant hotel stay. There was a small park and beach nearby. The staff was kind and friendly. This will be my first choice when I'm in Richmond.2018-04-21"
"My stay at this hotel was incredibly disappointing. The room smelled bad. The walls were dirty, there were stains on the ceiling, and the bedsheets didn't look clean. Had to pay for guaranteed valet parking in the garage across the street, but I found my car parked illegally near the valet area instead of in the garage. I expected better for the price.2016-01-04"
"The hotel clerk was courteous and as helpful as he could be with little at his disposal. Consider other options unless all you need is a usable bed and bathroom.2023-11-15"
"The hotel was OK, but I woke up to people smoking marijuana in the hallway. The room door had to be lifted up to close.2023-02-22"
"An excellent hotel. The towels were a bit worn, but they were clean. The staff was friendly. 2021-08-22"
"The hotel room was OK, but the hallway looked like a spooky sanitarium. The carpeting was so old and dirty. The whole place needed fresh paint, new carpeting, and wall art. I wouldn't stay here again.2023-09-12"
