"Check-in wasn't great when we arrived after 9 PM; the hotel clerk didn't tell us about amenities or provide any information. The morning staff was incredibly friendly and helpful, and went through all the amenities and told us where everything was. They greeted when we came and left. The restaurant staff was amazing, and the food was wonderful.2023-08-14"
"All the hotel employees were super nice, friendly, and helpful. Book it.2023-08-10"
"I had a great time at this hotel, but the in-room menus were incorrect. The bar menu was extremely limited. Excellent staff; one employee greeted us and settled us in our room, then offered great tips about the city. Road construction outside went on past midnight twice during our stay.2017-07-20"
"The hotel room and service were fine. No continental breakfast.2022-04-10"
"The hotel was nice but expensive. We had a good stay.2019-03-24"
"The room was clean but quite small. We had a view of building walls and the heating and cooling units. The staff was professional. Parking cost $48, and the garage was 3 blocks from the hotel.2018-08-28"
"Everything about this hotel was top-notch, starting with the check-in. Our room was awesome, and the employees we encountered were extremely friendly and helpful. I recommend staying here.2017-12-26"
"The hotel was clean and convenient to everything. Excellent staff.2022-04-10"
"The hotel was clean, and the staff was friendly and attentive. I recommend staying here.2016-07-10"
"Great location for plays and concerts; we walked to several events. Nice, clean room and bathroom, but the bed was poorly made and the sheets only came up to my waist; I had to re-make it. Other than that, the hotel was just right for our visit, and we liked the French restaurant partner.2015-12-25"
"Great location. The room was clean, and the hotel staff was incredibly helpful and kind. Good breakfast. 2023-02-15"
"The hotel clerk was polite and helpful, and the breakfast attendant was accommodating, caring, and full of energy. Breakfast was great. Not enough luggage carts. Stay here.2023-01-31"
"Nice, quiet room. The hotel clerk was helpful, but room service wasn't great; it took an hour to get our food, and it was cold when it arrived. I had an enjoyable stay otherwise.2022-03-31"
"A good, clean, quiet hotel. I highly recommend it.2022-01-30"
"Convenient location. The suite had a full kitchen, and the rates were affordable. The hotel staff was friendly and helpful, and they provided good tips for getting around the city. There was an exercise room, and breakfast was provided.2021-09-16"
"Good experience. The hotel was conveniently located, and the room was clean. Parking was nearby. Don't miss the breakfast.2019-06-10"
"Good experience. The hotel was conveniently located and within walking distance of everything. Don't hesitate to stay here.2023-02-08"
"Convenient downtown location; we walked to all our destinations. Parking at the hotel was expensive.2017-11-27"
"A really impressive hotel. I loved the room size and adored the bathroom. Room service food was pricey and lackluster. Don't use valet parking, just park yourself. Eat anywhere else.2016-09-29"
"Located downtown. The hotel was nice, clean, and comfortable, and the rates were decent. Breakfast was disappointing, though. All the food was cold except for bad, pre-made pancakes.2021-12-02"
"Our room was clean and warm, and we liked having a fridge and microwave. The bathroom had some handicap features and worked well for us. There was a little store in the lobby where I was able to get cough drops and hairspray. The front desk staff was helpful. This hotel is a good place to stay.2019-12-11"
"The room was clean, but none of the buttons on the AC worked, so we couldn't adjust the temperature. The hotel clerks were great, and checkout was easy. Breakfast was wonderful.2019-06-28"
"Close to a business center, and there were parks nearby. The room was clean and reasonably sized, and the front desk clerks were accommodating and helpful. I highly recommend staying here.2022-03-27"
"The hotel was old, and the mattresses needed to be replaced. The room wasn't at all clean. The side tables needed to be wiped down. There was hair on the shower wall, and the toilet seat was loose. The bathtub needed scrubbing. The front desk clerk was nice and helped us tremendously. And the restaurants on either side of the hotel were awesome. Find a different place to stay.2020-07-21"
"The lobby was high-end, but the room was below average. It was small and shabby. We asked for more pillows, but the hotel clerk said none were available.2016-07-05"
"Easy access to the L. The hotel clerk was wonderful and accommodating. Great room. Don't think twice; just book a room here.2022-07-23"
"The room was clean, and the hotel staff was friendly.2021-12-19"
"I got to the hotel only to find out they didn't have an Internet connection. I had to find public WiFi sources to get my work done, which was inconvenient.2021-05-14"
"The hotel was quiet, and the room was more than adequate. It was clean and had a microwave, fridge, and comfortable bed. You'll enjoy your stay.2021-06-08"
"Good hotel stay.2021-06-01"
"This is a clean, safe hotel with nice employees.2018-11-03"
"Located in a safe area and easy to find. The hotel staff was cordial and helpful, and answered my questions about the zoo. The restaurant was pricey, but it was clean and the food was good. Consider staying here, though it's a hike to the river.2017-08-03"
"Located within blocks of major attractions. I loved staying at this hotel. The foyer was beautiful, and my room felt luxurious. I'd definitely stay again. Consider upgrading to a lake view room. I'd definitely stay here again.2017-05-18"
"Close to museums, the planetarium, and Northerly Island First Merit Pavilion. Nice, clean, modern room. There was a little parking lot next door that cost $45 per night. It was a total breeze staying at this hotel.2015-08-10"
