"The rates were reasonable. The hotel was clean, and the staff was friendly. Nice take-away breakfast. Stay here.2021-06-04"
"The hotel manager was uncooperative and verbally abusive to my brother with Parkinson's, who needed the room to be warm. The sink water didn't work, but maintenance came to fix it. My heater also needed to be fixed, and the maintenance man seemed to be offended by our requests. Don't stay here.2020-12-20"
"The room floor was slippery, as if a cleaner hadn't been properly rinsed off. Nice bed, and the blinds kept the room dark at night. The shower water was lukewarm at best. The hotel staff was friendly and attentive.2020-08-17"
"Nice hotel, and the rates were excellent. The heater made a loud noise when it cycled on, but that was my only complaint. The employees were friendly and polite. I'd stay here again after renovations are complete.2020-03-02"
"A little remote if you're going downtown or to historic sites, but close to the Amtrak station. The hotel was undergoing a complete renovation, and I was given a newly remodeled room. it was really nice, and the employees were excellent. I especially appreciated the free full breakfast. I'd be happy to stay here again, though some art and throw rugs would give the place a more homey feeling.2020-01-06"
"A bad experience. The front door of the motel was locked when we arrived, and we had to wait around for a clerk to appear. The room was gross, and there was hair on the shower curtain. Don't stay here.2015-09-15"
"Our room was full of roaches. We woke up to them crawling on us at night, and they were in everything. The motel clerk refused to move us to another room. It was a disgusting experience.2015-04-28"
"No coffee pot in my room. It was a struggle to get extra linens and pillows for the sofa bed. The door to our 2nd room had been left open all day; someone used the toilet without flushing it and left a mess on the wall. The hotel staff was as helpful as possible, but they were overwhelmed on a NASCAR weekend. Don't stay here.2016-09-14"
"The hotel room needed dusting, and the microwave didn't work. Make sure you bring toiletries.2015-04-29"
"The hallways and elevators reeked of cigarette smoke. Fortunately, the room was fine. The hotel put a $100 security deposit on our credit card, but didn't give us a receipt for the transaction.2021-01-02"
"Good value. Clean bathroom with toiletries. The hotel clerk was kind. Not many healthy options at breakfast.2019-03-30"
"The hotel room was clean and cool, and the wireless Internet was great.2017-10-10"
"While the front desk clerks were beyond pleasant, my hotel stay was not. I arrived late and the only available room was a smoking room. The bedsheets were dirty; it took 15 minutes for someone to bring clean bedding, and they were the wrong size. A previous guest left food in a dresser drawer.2016-11-14"
"The interior of the hotel was surprisingly clean and comfortable despite the exterior. My room was nice and quiet. Awesome staff and great breakfast. Other than the lights going out, I enjoyed my stay.2016-04-05"
"The hotel room wasn't clean, and the kitchen cabinets smelled terribly musty. The hallway carpet was stained. The elevator didn't work most of my stay, so I had to carry my luggage up the stairs. Worst of all, the room had so many roaches that I barely slept and spent most of my time killing roaches. The only good thing about this place was that the front desk clerks were nice. Don't stay here.2020-05-15"
"My hotel stay wasn't that good. I saw a few bugs.2020-04-16"
"Our non-smoking room was filthy and smelled like smoke. There were dogs running around, too. We left early and don't recommend staying here.2019-07-29"
"Didn't look like online photos. The hotel was old, and the room smelled like cigarettes and mold. Thankfully, I only had to stay one night. I cleaned the room myself. Don't stay here if you're looking for a safe, decent place.2016-06-20"
"No daily housekeeping service. The TV remote control didn't work well, and the toilet was too low. No ice in the ice machine. The hotel clerks were pleasant, and the breakfast attendants were super nice and helpful. The eating area was nice and clean. Just OK.2021-03-29"
"Located on the west side of Richmond, about 20 minutes from downtown. Close to the interstate, restaurants, and shops. Nice, well-maintained hotel. The decor was OK. Nice king suite. The kitchen was full-sized, but not fully stocked. The full, hot breakfast buffet was good and filling.2016-04-15"
"The location was off the beaten path and secluded from traffic noise. The suite was nice, clean, and comfortable, and everything was in working order. Stay at this hotel; it's a super nice place.2018-06-12"
"Centrally located just off West Broad, with easy access to all parts of the city. The room was comfortable. The entire hotel staff was professional, courteous, and helpful, and the concierge provided good dinner suggestions. Housekeeping kept our room clean and refreshed. The Wellness Room was great, with fresh air and water filtration.2020-02-03"