"Our hotel room was functional but needed a lot of upgrades. The toilet didn't flush well. The heating and cooling unit stopped working; we had to unplug it and plug it back in to get it working again. The complimentary breakfast was as basic as can be.2019-05-14"
"The room was clean and decent. Not a 5-star hotel, but if you're looking for a reasonably priced room in a prime location, this is the place. Take advantage of the complimentary breakfast.2017-11-22"
"Good hotel for the price. The staff was helpful and accommodating. The continental breakfast was below average, and a sign advised that food couldn't be taken back to the rooms. There was an IHOP five minutes away.2017-06-30"
"The hotel was about 35 minutes from Fort Eustis. The beds were doubles. The staff was rude and unprofessional, and the pool closed at 9 PM sharp. Bring your own disposable dishes and toothpaste; the staff wouldn't provide them.2016-07-31"
"The hotel was beautiful and clean. I loved my room. The bed was comfortable, and the shower was amazing.2021-08-24"
"The hotel staff was pleasant and accommodating. Stay here.2020-10-24"
"The hotel was wonderful, but the pool and whirlpool were open because of Covid-19. The vents weren't clean, and the room was too cold. No hot water for showers.2020-05-19"
"We really enjoyed our stay. The room was clean and comfortable, and the entire staff answered our questions and made us feel welcome. Stay here.2019-11-07"
"I was not pleased with my stay at this hotel. I called the front desk to request extra pillows and a blanket, but after waiting an hour, I went down and got them myself. No freezer in the fridge, and no microwave. The staff was rude, and there was no complimentary breakfast. I asked for a makeup remover kit the next day and was told there weren't any, but a housekeeping supervisor got one for me. Find another place to stay.2019-05-20"
"Clean, pet-friendly room. The hotel staff was warm and friendly. There was no oven in the kitchen, and I wanted to make my military son a real Thanksgiving dinner. One employee went out of her way to make sure my turkey was cooked in the hotel oven so we could have a real holiday. Great place to stay.2016-11-28"
"We really liked this hotel and had a wonderful stay. Rates were reasonable. The beds were comfortable. One of the TVs didn't work, but there were 3 in the suite. Our suite had more than enough room for all 5 of us. The staff was polite and friendly, and the breakfast buffet was good. A comfortable place to stay; highly recommend it.2016-04-10"
"The hotel was clean and organized and had everything I needed to be comfortable.2016-03-09"
"Rates were reasonable - lamps in our room were missing the lightbulbs, and one lampshade had mold on it - no garbage cans - carpet was filthy - TV remote control didn't work, channels changed continuously, and when we turned down the volume, it went up - there were 5 of us, but we were only able to get 2 extra towels - front desk clerk said we couldn't move to another room - we were disappointed and don't recommend.2012-06-01"
"The hotel was clean and comfortable, and all the employees were nice. I recommend staying here.2020-09-30"
"Don't expect too much, but the rates were reasonable. The hotel needed maintenance and deep cleaning to get rid of the smoke smell in the room and hallways. The fridge in the room needed attention. The staff was wonderful.2019-08-04"
"The hotel room was clean and fresh, and the employees were courteous and made me feel at home.2018-01-27"
"The hotel and room were clean, and the employees were nice and professional. Good place to stay, and right next to the mall.2017-10-24"
"Loved the location. The bathroom needed renovation, but the hotel staff was friendly.2016-06-03"
"Great location. The hotel was clean, and the staff was efficient.2022-02-23"
"The interstate was right outside our hotel room, so we heard a lot of traffic noise. Housekeeping knocked on our door twice on checkout day, even though we had the Do Not Disturb sign on the door and we checked out on time. Ask for a room away from the interstate.2019-03-07"
"Not far from local attractions, but not within walking distance of them or shops. The interior of the hotel was clean and recently remodeled. Great pool. Nice place to stay.2018-10-01"
"The room was clean and in good condition, and the furniture looked newer. Good shower. Definitely stay here for a comfortable night's sleep, but get breakfast elsewhere if you want hot food.2017-06-25"
"Convenient to the interstate. The room was clean, spacious, and comfortable. This hotel is a great choice.2016-06-28"
"Wonderful experience. The room and hotel common areas were clean, and the staff was accommodating. Our key card didn't work, and when we went to get replacements, the manager came with us back to our room to make sure they worked. Great customer service. I'd definitely stay again.2015-10-18"
"The hotel was overpriced and understaffed. Don't stay here.2022-04-04"
"The hotel exterior was nice and the desk clerks were friendly, but everything else was horrible. The lobby and hallways were never cleaned during our 3-day stay. Our room was never cleaned, the beds weren't made, and the heater barely worked. Don't stay here.2019-02-11"
"My stay started out great. Check-in went well and the hotel clerk was friendly. However, it looked like someone had rolled around on the bed, and there were just 2 small pillows. We could hear conversations in the rooms next to ours. There was a wet bar of soap in the bathroom and a dirty rag on the shower curtain rod.2018-06-21"
"If you check in after 11 PM, call ahead. The room was clean, spacious, and well-kept. There were no bedsheets for the sofa bed, though our reservation was for 3 people, and only 2 sets of towels were provided. We had to go to the front desk for extras, and no blankets were available. The only TV was in the bedroom. The main light switch didn't work, so we used the lamps. The pool area was fine. Good breakfast, but the coffee ran out.2018-05-09"
"The staff at this hotel provided great customer service.2018-02-27"
On place pages like this, we order hotels from lowest cost to highest except we list low-rated hotels at the bottom of the page.
Most of our competitors order these same hotels in other ways that make them more money.
How Do We Define Motel?
To us, motels are smaller lodgings that have rooms you can enter directly from the parking area.
At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.