"The hotel was conveniently located. Top-notch accommodations and service. I loved staying here.2018-12-31"
"I always have a nice stay at this hotel, but this time the pillows smelled bad. I had to ask for replacements twice.2015-09-11"
"Plan to wait over an hour for your hotel room service order, even though they say it will take less than 40 minutes. Expect lines at check-in and checkout, and to retrieve your car from valet parking. 2015-02-17"
"Close to restaurants, stores, and boat rides. The hotel was wonderful, and so was breakfast. We'll definitely stay here again.2017-12-18"
"Close to the mall and stores. The hotel room was nice and clean, and the view of the River Walk was great. The pillows were small and too light.2017-05-11"
"Excellent location. The hotel was nice and in good condition. We had the Do Not Enter sign on the door and were annoyed by the phone calls and cards slipped under the door complaining that housekeeping couldn't service the room. Avoid the greasy food at the Cactus Cafe.2017-01-24"
"Great experience, but the valet parking fee of $44 was too high for the area. This hotel is a good choice, but leave your car at home.2016-10-16"
"Great location. Excellent accommodations and staff. The hotel was expensive, but you get what you pay for.2016-02-04"
"The hotel room wasn't clean, so we moved to another room. It was cleaner, but had a sticky floor and crumbs on the kitchen counter.2016-11-17"
"The hotel was nice and quiet, and the location was perfect. The carpet needed cleaning. Good food. We had a pleasant stay.2016-11-10"
"Beautiful hotel within walking distance of the River Walk and the mall. The parking lot was right next to the Alamo. Breakfast was good and hot; I liked the waffle maker. This is now my go-to spot in San Antonio.2016-02-17"
"The AC air in the 1st room smelled like mold. The toilet was clogged, and the towel rack fell off the wall when I touched it. I was moved to a better room, but the AC air still smelled like mold. All in all, my stay was a little poor but comfortable.2020-04-12"
"We had to change rooms 3 times before we felt comfortable enough to sleep. Among the issues were peeling paint, gaps around the doors, old, tube TVs, stained carpeting and bedding, scum in the bathtubs, and a faint smell of heating fuel. The staff went above and beyond to try to accommodate us, but there was only so much they could do considering what they had to work with. Find another motel.2015-03-03"
"Easy access to the River Walk and the Alamo. We were pleased with this hotel. The room was clean, and the staff was friendly. We loved being able to check in early for a minimal fee. It was also great to park and walk to our activities.2019-01-01"
"The hotel was decent but seemed overpriced.2018-09-18"
"I got a good night's sleep at this hotel.2018-06-17"
"Close to the River Walk and Alamodome. The hotel was showing signs of wear, but the staff was courteous and helpful.2018-04-10"
"The hotel was in need of renovation, but the staff was great. Convenient to Alamodome and the River Walk.2018-04-05"
"We enjoyed our stay. The hotel was close to the Amtrak station and a bus stop. Nice room and excellent breakfast. Great place.2022-12-10"
"Great hotel stay. The room was elegant, and the staff was nice. Good pool, but it was just a little dirty, and the whirlpool was too hot. No room service. 2019-07-10"
"The location wasn't commercial and felt a bit deserted and dark at night. The hotel was attractive, well-maintained, and staffed with pleasant people. Real breakfast with plenty of hot and cold selections at breakfast. Parking was free.2018-07-23"
"Housekeeping did a good job of servicing the room each day. The hotel staff was professional and courteous.2018-07-17"
"The room was small. With the exception of the evening shuttle driver, the hotel staff was rude. The driver was extremely nice and accommodating, though there was nowhere in the van to put my wheelchair. There are better options in the area.2018-06-29"
"Nice place to stay. The hotel was just a block from the Alamo, and the front of the hotel is at the spot where Santa Anna's troops breached the Alamo wall in 1836. The bathroom was large. Parking wasn't included in the room rate, but there was public parking next door. I had a comfortable stay. 2020-06-28"
"Just half a block from the Alamo. The hotel was lovely, and the staff was helpful and solicitous concerning safety. Ask about nearby parking, which was super easy, but not the hotel garage situation I expected. I'll definitely stay here again.2022-07-18"
"Breakfast was disappointing.2017-09-19"
"Just a few steps from River Walk. Great rates. The hotel room was clean and spacious, and all the employees were friendly and attentive.2017-07-14"
"I enjoyed staying at this hotel.2017-07-06"
"Walk to the Alamo and River Walk. The hotel and rooms were nice and clean, and the staff was friendly and helpful. A top-notch place to stay.2017-02-14"
"Clean hotel with friendly, knowledgeable employees. I was a little disappointed that there was no bathtub in our king room, so we switched to a double room. The manager's evening reception and breakfast were both good.2015-12-15"
"Great place to stay. The hotel was close to the River Walk, and the room was nice.2021-05-19"
"The check-in clerks were really nice, friendly, and welcoming. I felt right at home, and they made my stay comfortable. However, we texted valet parking when we checked out and ended up waiting 30 minutes for our car. We weren't too happy about that. Consider parking in the non-valet lot next door for $25 per night. I do recommend staying here because of the friendly staff.2019-06-25"
"A terrible experience. The customer service at this hotel was lousy.2021-02-22"
"The hotel staff was friendly and helpful, but the elevators were in poor working condition.2019-01-04"
"The hotel was quiet lovely and modern, and had an uncluttered atmosphere. Great kitchen with dishes and everything needed for a meal. The TV was on a swivel bracket, so it could be seen from almost anywhere in the room. The bed only had 2 small pillows, though.2016-02-10"
"Walk to the Majestic Theater and River Walk. The hotel staff was accommodating.2015-10-11"
I loved that HotelGuides helped me find a hotel. You can try to search for one yourself, but this service was so helpful. Just click on the section of the Interstate you are driving on and you see a list of hotels that actually have rooms available.
- Kathy Wilker
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.