"Good value. The exterior and lobby were well-appointed, and the hotel appeared newer. Nice, clean, spacious room with simple thermostat control. The bathroom was big and clean, and plenty of towels were provided. Check-in was seamless, and the front desk clerks were friendly and professional. Coffee was available, but there was no continental breakfast. Soft drinks, snacks, and toiletries were available in an on-site shop. Plenty of free parking.2017-01-05"
"The lobby was being remodeled, and it was a mess. Breakfast was in an extremely small room because of it, and it was filled with guests and employees trying to replenish the food. I wouldn't have stayed if I'd known. 2015-06-09"
"Conveniently located downtown. The room was clean, thought the heating and cooling unit was a little noisy. I loved the toiletries. I was able to check in a bit early. The staff was friendly and helpful. No complimentary breakfast, but there was a bistro. I recommend this hotel.2019-10-14"
"The hotel clerks were rude and misinformed me about the possibility of an early check-in. Don't stay here.2017-06-14"
"Nice hotel, but it wouldn't be my 1st choice. The housekeepers didn't vacuum the hallway during my entire stay. The exterior trash can was overflowing. Both washing machines were inoperable. Parking wasn't adequate. There was additional parking available, but the infrastructure and surroundings were dangerous.2015-07-30"
"The hotel room wasn't clean, so we moved to another room. It was cleaner, but had a sticky floor and crumbs on the kitchen counter.2016-11-17"
"The hotel was nice and quiet, and the location was perfect. The carpet needed cleaning. Good food. We had a pleasant stay.2016-11-10"
"Beautiful hotel within walking distance of the River Walk and the mall. The parking lot was right next to the Alamo. Breakfast was good and hot; I liked the waffle maker. This is now my go-to spot in San Antonio.2016-02-17"
"The hotel was conveniently located. Top-notch accommodations and service. I loved staying here.2018-12-31"
"I always have a nice stay at this hotel, but this time the pillows smelled bad. I had to ask for replacements twice.2015-09-11"
"Plan to wait over an hour for your hotel room service order, even though they say it will take less than 40 minutes. Expect lines at check-in and checkout, and to retrieve your car from valet parking. 2015-02-17"
"We were appalled by the room condition. It was small, dirty, and in horrible shape, and the bathroom was filthy. The hotel clerk moved us to a supposedly newly-renovated room, but it was no better. There were holes in the carpet, and the shower was disgusting. Don't stay here.2018-04-26"
"The hotel was close to the River Walk, which was great, but the interior wasn't 5-star. The rooms facing the courtyard were nice, but my room smelled bad.2018-04-05"
"Convenient to the Riverwalk and market. The hotel was a bit old but was overall a good place to stay. Our room was next to the pool, but I didn't notice any noise other than the housekeeping carts going up and down the concrete walkway. The staff was friendly and helpful, and answered all my questions enthusiastically. The parking garage had some sharp angles. I'd book an interior room next time.2017-09-13"
"The hotel seemed overpriced for the area. The balcony overlooked an uninteresting part of the River Walk. If you're only staying a night, this will suffice, but if you're looking for an experience, it's a little flat.2017-01-31"
"Close to restaurants, stores, and boat rides. The hotel was wonderful, and so was breakfast. We'll definitely stay here again.2017-12-18"
"Close to the mall and stores. The hotel room was nice and clean, and the view of the River Walk was great. The pillows were small and too light.2017-05-11"
"Excellent location. The hotel was nice and in good condition. We had the Do Not Enter sign on the door and were annoyed by the phone calls and cards slipped under the door complaining that housekeeping couldn't service the room. Avoid the greasy food at the Cactus Cafe.2017-01-24"
"Great experience, but the valet parking fee of $44 was too high for the area. This hotel is a good choice, but leave your car at home.2016-10-16"
"Great location. Excellent accommodations and staff. The hotel was expensive, but you get what you pay for.2016-02-04"
"Clean hotel with friendly, knowledgeable employees. I was a little disappointed that there was no bathtub in our king room, so we switched to a double room. The manager's evening reception and breakfast were both good.2015-12-15"
"Great hotel stay. The room was elegant, and the staff was nice. Good pool, but it was just a little dirty, and the whirlpool was too hot. No room service. 2019-07-10"
"The location wasn't commercial and felt a bit deserted and dark at night. The hotel was attractive, well-maintained, and staffed with pleasant people. Real breakfast with plenty of hot and cold selections at breakfast. Parking was free.2018-07-23"
"Housekeeping did a good job of servicing the room each day. The hotel staff was professional and courteous.2018-07-17"
"The room was small. With the exception of the evening shuttle driver, the hotel staff was rude. The driver was extremely nice and accommodating, though there was nowhere in the van to put my wheelchair. There are better options in the area.2018-06-29"
"The hotel was clean and comfortable, and the employees were wonderful. I'd definitely stay here again.2018-03-21"