"Great hotel and super staff. Stay here.2022-01-22"
"The room was small, and the hotel staff was rude. I had to hunt down the valet, who was usually inside talking to the clerks. Bad experience.2018-10-05"
"The hotel was downtown, and it was a bit of a challenge to access because of construction and one-way streets. The room was nice, but the AC was on a timer activated by a motion detector; I spent the entire night waving my arm in the air to keep it functioning. The Bistro was a little expensive.2018-08-30"
"Quaint hotel in downtown Dallas. The room was clean and quite comfortable. No spoons to stir the coffee, though, and no room service menu. A great choice for a great price.2016-03-10"
"The hotel was extremely nice, and all the employees were pleasant and knowledgeable about the city.2016-03-02"
"The hotel was clean, and the staff was super nice and helpful. Great place to park your car and walk around downtown.2022-02-07"
"The hotel clerk was extremely helpful in so many ways. I had a delightful stay and highly recommend it.2021-12-18"
"An excellent hotel. Great customer service at the front desk every day.2021-10-14"
"Nice hotel, but the pull-out bed wasn't ready as we'd requested. Several guests were unmasked, which wasn't cool. No hot breakfast because of Covid; just a tiny muffin and an orange were provided.2021-01-11"
"Good location. The hotel room was clean and comfortable. Some members of our party arrived quite early and were allowed to check in early. My husband needed a bandage, and the staff was quick to provide a variety of sizes. Breakfast was great.2020-01-03"
"Great stay. Convenient to American Airlines Center. Our room was nice, and the bedding was amazing. The staff was super nice, courteous, and helpful. I highly recommend staying at this hotel.2019-06-22"
"A nice, older hotel. There was a large pile of dirty sheets in front of my room door. Nice personnel. The elevator was broken, and parking was valet only.2017-07-03"
"Wonderful hotel and staff. The building was historic and nicely renovated. Our room was spacious and comfortable. I was so glad we chose this hotel and highly recommend it.2016-08-01"
"The hotel was underwhelming at best. The elevators were horrible. Don't stay here.2022-02-05"
"No phone or microwave in the room, but the bed was comfortable. I was told that breakfast ended at 11 AM, but it actually ended at 10.2019-10-21"
"The hotel was convenient to attractions. The room was spacious and modern.2019-09-23"
"The hotel was really retro. It was usually clean, and the front desk clerks were exceptionally nice and accommodating. Great place to stay if you're attending an event at the convention center.2019-07-08"
"The hotel was overpriced, and the water pipes were noisy. The mattress was hard and uncomfortable, and the linens were dirty. If you want to treat yourself to a luxurious stay in the city and value your sleep, don't stay here.2016-10-11"
"Nice hotel stay. The room was pleasant and had a city view. All the employees were polite and friendly. Easy check-in and checkout. The only negative was that the bar stopped serving food too early. We returned from a concert at 10 PM, and only nuts were available.2016-04-10"
"The hotel was clean and quiet, and within walking distance of the West End. Great view from the room. The front desk clerks were friendly, but the valet staff didn't help us unload the car.2021-03-12"
"I was impressed with the appearance and cleanliness of my hotel room, and having 2 TVs was nice. I didn't hear any noise from other guests. No printed information about local attractions or restaurants, but the staff was helpful with information. You won't be disappointed.2019-03-25"
"Located in the heart of downtown. The hotel was clean, and the complimentary breakfast was great. No luggage carts, so we had to carry our bags ourselves; the front desk clerk wasn't concerned. The ice machine on the 4th floor didn't work. No coffee cups were available the last morning of our stay. Only had valet parking, and the entry was narrow.2017-11-15"
"Clean, spacious room and super hotel staff. The breakfast and afternoon buffet were great.2017-04-06"
"Good location, but you may need a car if you want to travel more than a 5-mile radius from the hotel. The staff was friendly. Great continental breakfast and happy hour.2017-04-05"
"Close to attractions. The hotel was clean and nicely furnished, and the employees were polite. The restaurant wasn't open for sit-down dining, but we were served food in the bar that was pretty good.2023-05-19"
"The room was clean, and the staff was nice and helpful. Lots of freeway construction right at the hotel entrance.2023-05-03"
"The hotel was clean and comfortable, and the pool was a nice surprise.2019-09-16"
"The hotel was being renovated, so there were workmen everywhere. The furniture in the lobby was worn out, and the room was extremely dated. There was no hot water in the shower. Homeless people came in the lobby and argued, and there was no security to be found. Parking was valet only. Don't stay here.2019-02-10"
"The hotel staff was polite and helpful. Make sure you get a parking pass. No in and out privileges.2018-12-17"
"We had a good stay. The room was clean, and the hotel clerks were attentive and polite. The only downside was that after a night out drinking, we returned and were refused service at the bar.2017-03-29"
"Wonderful experience. The room was clean, spacious, and well-appointed, and the staff was friendly, professional, and helpful. I loved the fragrance throughout the hotel. Meals at Dragonfly were exceptional. I was impressed and definitely recommend staying here.2016-03-23"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.