"This hotel was really nice. The room was perfect, and the staff was great. Pay for valet parking or plan to walk a long distance.2020-05-07"
"Perfect location for downtown fun. Nice hotel with great personnel.2019-04-25"
"The location was great for my needs, but other than that, this is an average hotel with high rates. I liked having a kitchen in my suite, but had to ask twice for housekeeping service. The front desk clerks helped me resolve a traveling emergency, but weren't very knowledgeable about the area.2016-05-10"
"Walk to Broadway hot spots and attractions. Not cheap, but definitely worth it. The hotel room was spacious and very clean, and the full kitchen was definitely a plus. The staff was friendly and helpful. I enjoyed the complimentary breakfast and evening happy hour.2015-10-16"
"Rates were more than reasonable for a clean, comfortable room with a full kitchen and lounging area. The TV didn't work, but we weren't there much. Staff was friendly and helpful with directions. Parking was overpriced considering our car was across the street in a city lot. Still, I recommend this hotel and will stay again.2015-03-04"
"Not a good hotel stay. We asked for our room to be cleaned, but when we returned, nothing had been done. An employee was sent up to make one of the beds. The indoor pool was closed. We won't stay here again.2022-05-13"
"We enjoyed our stay, but we were disappointed that the hotel shuttle only went within a 12-block radius. The sink in our room didn't drain well. No tourist brochures.2019-09-26"
"Nice hotel room and atmosphere. Taxes and parking fees added a lot to the cost.2017-10-24"
"Convenient location. The room was comfortable and clean, but the lighting was poor and I had a view of a brick wall. The staff was helpful.2020-01-19"
"The hotel was extremely convenient to all downtown activity. Printer's Alley was just across the street, and the Ryman Auditorium was 2 blocks away. About 6 blocks from the Titans games. The staff was cordial.2019-10-13"
"Close to all the downtown activities, and around the corner from Printer's Alley. The hotel room was quite small, but the employees were lovely and helpful.2019-07-20"
"The valet lane was backed up, and we had to drive around city blocks several times. It was a major inconvenience, so we parked in a nearby garage. Don't stay at this hotel if you're driving.2018-05-23"
"Good location. The hotel room was comfortable. Limited dining, so be prepared.2018-03-30"
"Terrific location. The hotel staff was knowledgeable and helpful. Great rooftop pool and bar.2021-06-29"
"I didn't like the concrete ceilings in my room or the minimal lighting. No one could help me operate the "smart" TV. We found trash under the bed. Breakfast cost $19 per person and was terrible, and parking cost $38 per night. I don't recommend this hotel.2018-04-02"
"The lobby at this historic hotel was beautiful; it was a wonderful space. The room was standard. The valet staff was friendly, attentive, helpful, knowledgeable, and anxious to please. The front desk clerks could have been more polite and helpful, though.2019-08-20"
"Absolutely beautiful hotel. The restaurant food was delicious. A wonderful experience. Highly recommend.2015-04-10"
"Everything was great. The hotel clerks were awesome and helpful, and we even got a free upgrade. My only complaint was that housekeeping knocked on the door 3 separate times the day I checked out, even though I had the Do Not Disturb sign on the door. Everything else was wonderful.2019-10-07"
"The hotel was confusing to navigate, and we weren't greeted when we arrived. Our room smelled like smoke, and there was a gap at the bottom of the door. The shower wasn't clean, and there was hair in the sink. The toilet was cracked, and I couldn't sit on it without my knees hitting the door. I wasn't happy about the Internet fee on top of the hefty room rates. The parking attendant was annoyed when we asked where the front desk was. I was disappointed. Don't stay here.2019-06-15"
"I was disappointed that the hotel policy didn't allow me to use my own media devices on the room TV.2017-09-28"
"The hotel room was comfortable, but I expected more extras for the price. No complimentary breakfast. Look around for alternatives.2017-01-11"
"Great hotel stay. The front desk clerk was absolutely the best. Stay here.2016-06-30"
"The hotel backed up to Printers Alley and was a 10-minute walk from Broadway. Our room was impeccable and spacious. The bed was amazing. Fabulous water pressure in the shower, and there was plenty of hot water. All the hotel employees were so helpful, cheerful, and kind. Book it.2022-06-14"
"The hotel was clean. The bartender was attentive, and the food was good.2021-03-26"
"A nice, clean, vintage hotel. The dining area was like eating in a bank lobby rather than an intimate space to eat and chat. The LED lighting was very noticeable. 2017-03-20"
"Close to everything. The hotel was clean, and the staff was super nice. Great place to stay.2016-11-15"
"The hotel was 2 blocks from the Ryman and 3 blocks from the arena. The staff was friendly, and check-in was quick and efficient. Huge, delicious breakfast. We'll come back. You won't find better service in the pricier hotels.2016-09-21"
"Great experience. The hotel was a bit on the expensive side, but worth it. Walk to everything downtown and on Music Row. The room was nice and comfortable, and so was the bed. The employees were helpful. I'd definitely stay here again and highly recommend it.2021-07-28"
"I had an awesome stay and can't wait to go back to this hotel. The staff was helpful and went out of their way to make me feel at home. Stay as long as you can.2020-07-20"
"Good value. The hotel was right across the street from Bridgestone Arena and steps from Broadway. The room was amazingly clean, and the employees were friendly and helpful. Worth a stay.2018-04-07"
"I was told our room would be ready by 1 PM, but it wasn't ready until 3. I didn't like that the housekeeper went in our room and cleaned while we were out. Try another hotel.2018-02-21"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.