"The room was clean and pleasant, but customer service was lacking. Our room wasn't ready when we arrived at 5 PM, and we had to wait an hour while it was prepared. No compensation was offered, but when I mentioned that, the clerk agreed to let us check out late.2021-04-14"
"Great accommodations, but it was unpleasant that there were so many dogs in the hotel who barked and howled.2019-10-08"
"The hotel staff was friendly and made me feel welcome.2018-10-21"
"The room was clean, and there was plenty of hot water for showers. There was a bit of dust on the furniture and tissue holder. The hotel clerk was extremely helpful and answered all our questions. We were impressed with his hospitality. Even the valet parking staff was courteous. Good place to stay.2018-05-31"
"There was no hot water in the shower, and the water pressure was poor. Don't stay at this hotel.2018-01-07"
"Good experience. I liked the hotel location, and the customer service was good. The food prices were a little high, and the toilet didn't flush well.2019-10-28"
"Nice hotel, but the parking fee was way too high, and the late-night menu needed some work. No complaints otherwise.2019-05-07"
"The fridge wasn't cold enough and my food spoiled. Not enough towels provided.2016-03-28"
"Good stay, I just expected the hotel to be more fancy. I recommend it.2016-02-02"
"We arrived at the hotel at 3 PM, and didn't get into our room until 5 PM. We were told there was a refrigerator in our room, but there was just an empty space where it should have been. Service was too slow in the cafe area. The parking fee was too high.2015-06-25"
"The hotel was within a mile of a lot of attractions. We walked almost everywhere. I do miss the days when rooms were cleaned daily, and housekeepers made sure guests had everything they needed. Still, we had a nice stay.2022-06-21"
"The room was large and clean, and the staff was welcoming and friendly. Breakfast was above average. This hotel was a good choice.2020-02-16"
"My hotel room was lovely. Every employee, from the thoughtful security guard to the reception staff and housekeeper, made my stay pleasant. I enjoyed breakfast, too. Stay here.2017-11-21"
"The hotel was convenient and clean, and the staff was friendly.2017-09-12"
"The hotel was convenient and clean, and we had a quiet night. Easy check-in and checkout. Breakfast was adequate.2017-05-05"
"The hotel room was clean, and there were enough towels provided. Service at the Bistro was prompt. The only drawback was that the entrance was tight if there were more than 3 vehicles, but the parking staff did wonders and took care of everyone's needs.2018-07-04"
"Not a great experience. No high-speed Internet in my room. Breakfast was just one item and a beverage. The restaurant menu was very limited. Don't recommend this hotel.2015-11-10"
"We spent 5 nights at this hotel. The staff was the kindest, friendliest one could ever hope to meet. They made us feel most welcome. This is the only place to stay if you want to be downtown.2015-06-18"
"Good location. The TV reception was spotty at best. I went to 3 floors to get ice, but none of the ice machines was working; I finally ended up going to the lobby for ice. Most of the hotel employees were nice. The Bistro was understaffed, but the employees did the best they could. The breakfast frittata was amazing. An OK place to stay, but certainly not outstanding.2015-05-12"
"Hotel was clean. The staff went above and beyond to be accommodating, and let me check in very early after a drive in bad weather. Nice place to stay; I'll definitely return.2015-02-23"
"The hotel entrance wasn't well marked, but everything else was perfect.2018-09-19"
"Good location within walking distance of Beale Street. The beds weren't great.2018-07-31"
"Convenient to downtown. The hotel was nicely renovated, but the bed was absolutely the worst, and the mattress sagged in the middle. I told the checkout clerk, but she seemed unconcerned. I was disappointed.2018-04-10"
"The hotel was conveniently located and reasonably priced.2018-02-20"
"The hotel was convenient to great restaurants, downtown, and Beale Street. The accommodations were nice, and the staff was helpful.2017-10-28"
"Our stay was amazing. The only negative was there was absolutely no available parking on Saturday night, even at the Moxy. The hotel clerk finally let us park by the pool after telling us our truck was too large. Someone then wrote on our truck.2020-06-25"
"Great location. The hotel room was clean and quiet. Easy check-in and checkout, and the employees were friendly. Highly recommend.2016-12-09"
"Great location with easy access to the trolley system. Nice hotel with large rooms. Plan to park and walk.2016-10-20"
"We initially got the wrong room type, but the hotel clerk immediately moved us to another room. The staff was friendly and helpful.2016-01-27"
"The hotel staff was nice and helpful. I had a great stay.2015-11-30"
"The AC in my room leaked onto the carpet. One of the beds had dirty sheets. Didn't get our requested microwave until the last night of our stay. However, the hotel staff madeamends; the housekeeper re-made the bed and apologized, and the front desk clerks were friendly and helpful with area information. Try another motel.2016-04-21"
"Nice, older hotel. The service and housekeeping were very good. I'll be back.2015-09-17"
"Just 3 blocks from Beale Street. Affordable hotel, and the employees were nice. I had a pleasant stay.2015-08-05"
"The hotel room was clean, and the staff was professional and nice. Enjoy a stay here.2015-07-15"
"Easy access to shops, restaurants, museums, and transportation. Clean, quiet hotel with an on-site Starbucks. The staff was friendly, helpful, happy, and professional. Delicious breakfast and free light supper. Valet parking was available. Be prepared to unload on a narrow side street, though there are plenty of employees to help.2020-01-30"
"Great experience. The hotel clerk was ever so nice to me. Don't hesitate to stay here.2019-07-25"
"Located in the middle of everything we wanted to do. Great hotel room. The staff was unbelievably nice. We loved staying here.2016-01-26"
"Great location. All the hotel employees were so polite. Enjoy what the city has to offer.2016-01-19"
"The hotel was clean, the rates were reasonable, and the room looked exactly like online photos. It was clean and safe; even the elevators could only be accessed with key cards. The entire staff was professional, friendly, and accommodating. We enjoyed our stay.2021-09-25"
"This hotel was a dump. We changed rooms during our stay, but the situation didn't improve. The AC and clock in the 1st room were unplugged, the blinds didn't work, and the curtain hooks were half off the rod. The bed wasn't properly made. The sink didn't drain, and there was no stopper for the bathtub. We got 2 bars of hand soap but no bath soap. No hot water in the morning. Don't stay here.2019-03-30"
"The hotel was clean and attractive, and the staff was friendly. I'll stay here again.2016-12-17"
"Nice hotel room and excellent service. The parking valets were amazing; I'm disabled, and they helped me in and out of the shuttle with friendly service. They were the best part of my stay. Don't hesitate to stay here.2016-12-11"
"Convenient to Beale Street. The hotel staff was accommodating and provided great service.2016-04-15"
"Our hotel room was super clean and comfortable. It was quiet, too, which was a surprise given the location. The staff couldn't have been friendlier. A positive experience from start to finish. Book here; you won't regret it.2016-09-17"
"Nice location. The room was nice, and the hotel staff was exceptional.2019-10-15"
"Great hotel if you're visiting UT-HSC. Located in a safe area. Great lobby amenities and friendly personnel.2019-10-03"
"Convenient to the medical center. The hotel manager was gracious and focused on customer service. Stay here.2019-06-29"
"Located in the medical district. The hotel was recently renovated, and I had a nice stay. Fruit and bottles of water were available all day, and cookies and popcorn were available at certain times. Unfortunately, the mattress was uncomfortable, but the staff agreed to change it the next day; turned it it was upside down. The staff was friendly. Parking and breakfast were free. I'd stay here again. 2017-09-11"
"Nice hotel, but it was being remodeled and the smell of paint was strong. The room was a bit cramped, but it was clean and the staff was friendly.2016-10-18"
"I was too afraid to stay at this hotel after seeing the room. Find another place to stay.2022-05-16"
"The hotel staff was nice, and we appreciated the shuttle service.2017-11-08"
"Loved this hotel, and we were happy to be so close to the river. Two thumbs up.2016-03-23"
"Older hotel, so the smell wasn't so great. The AC was rusty. The bed was comfortable and we slept well. No iron in the room. There was trash in the bathroom behind the door. The ice machine on our floor was out of order. Good breakfast. Don't expect the best from this hotel; overall, it was average.2015-04-28"
"I was disappointed with this hotel. The room was dingy and dilapidated. The AC barely worked, the paint job was unprofessional, and the furniture was stained. The employees were friendly enough, but I wouldn't stay here again.2019-10-12"
"Good hotel stay. The room was clean. No problems.2017-02-28"
"The hotel was safe, clean, and an excellent value.2016-09-22"
"This hotel wasn't what we expected. It was a bit run-down, and the room smelled stale and had bugs.2016-05-29"
"The hotel staff was friendly and helpful.2016-03-31"
"Great accommodations overall. The room was upgraded, and all the fixtures worked perfectly. Unfortunately, our room was near smoking rooms, and the smell bothered us and remained on our clothes. The phone didn't work. The hotel employees were a great bunch and quite helpful.2019-01-02"
"The hotel was fine for the price.2018-12-05"
"The hotel room was OK, and the staff was nice. I'd stay here again.2018-05-16"
"The hotel was fair, but the room had a bad smell. OK for a short stay, but I don't want to go back.2016-06-28"
"OK value. The hotel was clean but older, and a little noisy. The AC didn't adequately cool the room. I asked for a 1st floor room, but was given a room on the 2nd floor. Pleasant front desk personnel. 2015-04-06"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.