"A terrible experience. The customer service at this hotel was lousy.2021-02-22"
"The hotel staff was friendly and helpful, but the elevators were in poor working condition.2019-01-04"
"The hotel was quiet lovely and modern, and had an uncluttered atmosphere. Great kitchen with dishes and everything needed for a meal. The TV was on a swivel bracket, so it could be seen from almost anywhere in the room. The bed only had 2 small pillows, though.2016-02-10"
"Walk to the Majestic Theater and River Walk. The hotel staff was accommodating.2015-10-11"
"The AC didn't adequately cool the room. Parking for guests was inadequate, and one parking area was a block away from the hotel. Consider staying elsewhere.2020-08-31"
"Great hotel. It was clean, quiet, and newly renovated.2020-06-29"
"We had a wonderful stay. The hotel was within walking distance of Baptist Medical Hospital. Our room was nice and had a view of the River Walk. The staff was extremely friendly and helpful. The restaurant food was great, and we enjoyed the bar. There was even a grassy area for pets. I highly recommend staying here.2018-09-03"
"Just a few steps from River Walk. Great rates. The hotel room was clean and spacious, and all the employees were friendly and attentive.2017-07-14"
"I enjoyed staying at this hotel.2017-07-06"
"Walk to the Alamo and River Walk. The hotel and rooms were nice and clean, and the staff was friendly and helpful. A top-notch place to stay.2017-02-14"
"Great location and good rates. The AC in my hotel room came on with a blast of cold air and a roaring sound. The toilet paper holder wasn't stable, so the roll kept falling off. My room wasn't cleaned until I called the front desk at 7 PM. The employees were helpful. 2016-11-08"
"Great place to stay. The hotel was close to the River Walk, and the room was nice.2021-05-19"
"The check-in clerks were really nice, friendly, and welcoming. I felt right at home, and they made my stay comfortable. However, we texted valet parking when we checked out and ended up waiting 30 minutes for our car. We weren't too happy about that. Consider parking in the non-valet lot next door for $25 per night. I do recommend staying here because of the friendly staff.2019-06-25"
"Good hotel in a good location. The room and view were nice. Ask for a room overlooking the River Walk.2019-08-20"
"I was happy with the accommodations. The hotel staff was welcoming and treated me with respect and care throughout my stay. The valet called taxis for me as needed, and housekeepers provided extra towels when requested.2017-05-04"
"Nice place to stay. The hotel was just a block from the Alamo, and the front of the hotel is at the spot where Santa Anna's troops breached the Alamo wall in 1836. The bathroom was large. Parking wasn't included in the room rate, but there was public parking next door. I had a comfortable stay. 2020-06-28"
"Clean hotel with friendly, knowledgeable employees. I was a little disappointed that there was no bathtub in our king room, so we switched to a double room. The manager's evening reception and breakfast were both good.2015-12-15"
"We were appalled by the room condition. It was small, dirty, and in horrible shape, and the bathroom was filthy. The hotel clerk moved us to a supposedly newly-renovated room, but it was no better. There were holes in the carpet, and the shower was disgusting. Don't stay here.2018-04-26"
"The hotel was close to the River Walk, which was great, but the interior wasn't 5-star. The rooms facing the courtyard were nice, but my room smelled bad.2018-04-05"
"Convenient to the Riverwalk and market. The hotel was a bit old but was overall a good place to stay. Our room was next to the pool, but I didn't notice any noise other than the housekeeping carts going up and down the concrete walkway. The staff was friendly and helpful, and answered all my questions enthusiastically. The parking garage had some sharp angles. I'd book an interior room next time.2017-09-13"
"The hotel seemed overpriced for the area. The balcony overlooked an uninteresting part of the River Walk. If you're only staying a night, this will suffice, but if you're looking for an experience, it's a little flat.2017-01-31"