"The hotel was quiet and within walking distance of restaurants and historic buildings downtown. It was fairly close to DFW Airport and train stations. Breakfast was provided, and free drinks and snacks were available. I highly recommend staying here.2022-03-17"
"The hotel was clean and comfortable, and the pool was a nice surprise.2019-09-16"
"The hotel was being renovated, so there were workmen everywhere. The furniture in the lobby was worn out, and the room was extremely dated. There was no hot water in the shower. Homeless people came in the lobby and argued, and there was no security to be found. Parking was valet only. Don't stay here.2019-02-10"
"The hotel staff was polite and helpful. Make sure you get a parking pass. No in and out privileges.2018-12-17"
"I've never had such a bad experience at a hotel. The carpet in our room was damp and smelled awful, and the AC vent in the ceiling leaked all over the vanity area. The next night there was a fraternity banquet, and we've never seen so many loud, drunk, and disrespectful kids. We got no sleep thanks to the noise and knocking on our door at 3 AM. There was vomit in the elevator, and empty bottles everywhere. The valet said we'd have to wait 45 minutes for our car. I left our number, but the manager has yet to call us. Stay somewhere else.2018-12-06"
"We didn't get the bar code for the parking garage at check-in and got billed an extra $10 for parking, but everything else about the hotel was great. Make sure you get the parking bar code at check-in.2018-08-18"
"The hotel was clean and quiet, and within walking distance of the West End. Great view from the room. The front desk clerks were friendly, but the valet staff didn't help us unload the car.2021-03-12"
"I was impressed with the appearance and cleanliness of my hotel room, and having 2 TVs was nice. I didn't hear any noise from other guests. No printed information about local attractions or restaurants, but the staff was helpful with information. You won't be disappointed.2019-03-25"
"Located in the heart of downtown. The hotel was clean, and the complimentary breakfast was great. No luggage carts, so we had to carry our bags ourselves; the front desk clerk wasn't concerned. The ice machine on the 4th floor didn't work. No coffee cups were available the last morning of our stay. Only had valet parking, and the entry was narrow.2017-11-15"
"Clean, spacious room and super hotel staff. The breakfast and afternoon buffet were great.2017-04-06"
"Good location, but you may need a car if you want to travel more than a 5-mile radius from the hotel. The staff was friendly. Great continental breakfast and happy hour.2017-04-05"
"The hotel was underwhelming at best. The elevators were horrible. Don't stay here.2022-02-05"
"No phone or microwave in the room, but the bed was comfortable. I was told that breakfast ended at 11 AM, but it actually ended at 10.2019-10-21"
"The hotel was convenient to attractions. The room was spacious and modern.2019-09-23"
"The hotel was really retro. It was usually clean, and the front desk clerks were exceptionally nice and accommodating. Great place to stay if you're attending an event at the convention center.2019-07-08"
"The hotel was overpriced, and the water pipes were noisy. The mattress was hard and uncomfortable, and the linens were dirty. If you want to treat yourself to a luxurious stay in the city and value your sleep, don't stay here.2016-10-11"
"Great stay. Convenient to American Airlines Center. Our room was nice, and the bedding was amazing. The staff was super nice, courteous, and helpful. I highly recommend staying at this hotel.2019-06-22"
"A nice, older hotel. There was a large pile of dirty sheets in front of my room door. Nice personnel. The elevator was broken, and parking was valet only.2017-07-03"
"Wonderful hotel and staff. The building was historic and nicely renovated. Our room was spacious and comfortable. I was so glad we chose this hotel and highly recommend it.2016-08-01"
"Just a block from the Majestic Theater, but my stay was a nightmare. I got a text from the hotel asking for a selfie and why I was in Dallas. It was a maze getting to my floor. The room was a pretentious little box with a herringbone floor but nothing to welcome guests. The phone key didn't work, so security had to let me in the room. No room service; I was told I'd have to go to the lobby or the 48th floor to get a pizza. I was told the floors for guests were secure, but that wasn't the case. The ceiling fan was attached to a bright censor light, and it stopped working after a half hour. The toilet paper was cheap. Check-in was virtual, and no information was provided. Do not stay here.2022-05-06"
"The hotel was clean, and the staff was super nice and helpful. Great place to park your car and walk around downtown.2022-02-07"
"The hotel clerk was extremely helpful in so many ways. I had a delightful stay and highly recommend it.2021-12-18"
"An excellent hotel. Great customer service at the front desk every day.2021-10-14"
"Nice hotel, but the pull-out bed wasn't ready as we'd requested. Several guests were unmasked, which wasn't cool. No hot breakfast because of Covid; just a tiny muffin and an orange were provided.2021-01-11"
"Good location. The hotel room was clean and comfortable. Some members of our party arrived quite early and were allowed to check in early. My husband needed a bandage, and the staff was quick to provide a variety of sizes. Breakfast was great.2020-01-03"
"Nice hotel stay. The room was pleasant and had a city view. All the employees were polite and friendly. Easy check-in and checkout. The only negative was that the bar stopped serving food too early. We returned from a concert at 10 PM, and only nuts were available.2016-04-10"
"Great hotel and super staff. Stay here.2022-01-22"
"The room was small, and the hotel staff was rude. I had to hunt down the valet, who was usually inside talking to the clerks. Bad experience.2018-10-05"
"The hotel was downtown, and it was a bit of a challenge to access because of construction and one-way streets. The room was nice, but the AC was on a timer activated by a motion detector; I spent the entire night waving my arm in the air to keep it functioning. The Bistro was a little expensive.2018-08-30"
"Quaint hotel in downtown Dallas. The room was clean and quite comfortable. No spoons to stir the coffee, though, and no room service menu. A great choice for a great price.2016-03-10"
"The hotel was extremely nice, and all the employees were pleasant and knowledgeable about the city.2016-03-02"
"The hotel staff was nice but not well-trained.2018-10-31"
"From the moment we walked in, we felt welcome at this hotel. It was a busy weekend, yet all the employees smiled and were pleasant and helpful. An excellent choice, especially if you're attending a function at the AA Center.2017-01-31"
"A wonderful hotel. Safe and sound.2017-01-14"
"An incredible hotel with amazingly courteous staff. They were friendly and approachable. Wonderful room with an excellent bed. I loved the layout of the bathroom. Worth the price.2016-09-23"
"Beautiful room and great pool with amazing views. The hotel concierge was helpful. The waitress at the bar was friendly and attentive. Stay a few days and enjoy the spa.2015-09-15"
I have never found a hotel booking site so easy to use. I had my room booked in less than a minute. The hotel where I had planned to stay had an issue. I was panicking. I clicked on HotelGuides' website, got a room, and checked in 15 minutes later.
- Emily Bryant
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.