"Our room wasn't ready on time, so we were upgraded to a 1-bedroom suite. The furniture was a little dated, but it was comfortable. The kitchen had been recently upgraded and had new appliances. Remodeling was underway in parts of the hotel. The hallways and common areas were a little dark. The beach, with private access, was very crowded. All the employees were encountered were friendly and accommodating. Nice hotel if you want a fairly quiet, average room.2015-09-22"
"Great location. The condo wasn't that clean, which was too bad; it had a lot of potential. Wouldn't stay again.2015-04-15"
Not pet friendly
- no pets allowed. - May 2016 Most Recent HotelGuides ReviewsRead >
"We knew the hotel was associated with the hospital, but we didn't know the hospital was so large; it took us quite a while to find something to eat. The hospital cafeteria was only open during the day, but we finally managed to find the food court. When we returned from eating, we were told the hot water was out and wouldn't be back on until the morning after our departure time, so we weren't able to take hot showers. Signs and menus were in Spanish only.2019-02-19"
"Close to the VA hospital, and the rates were good. The hotel room was cold, and there was no way to adjust the room temperature. The lighting was poor. No iron, ironing board, or safe. The front desk clerks were helpful and pleasant, but the business center needed improvement. There was a cafeteria on the ground floor. Not a good place for a holiday, but it's fine for business.2016-10-31"
"The hotel was convenient to the VA hospital, and the rates were good. I felt secure. The room and bed were comfortable and clean. The light switch inside my room door didn't work, and the bedside lamp needed a new lightbulb. Wireless Internet was free, and the coffee maker worked well. No safe in the room, and no toilet paper dispenser in the bathroom. The front desk clerks were helpful and courteous. There was a cafeteria on the ground floor of the building. Good place for a short stay.2016-06-25"
"The hotel needed more parking passes. Get there early.2016-02-11"
"I had a pleasant stay at this hotel as usual. The room was clean, the bed was very comfortable, and the staff was friendly. Convenient to restaurants. You'll have no regrets if you stay here.2016-01-11"
Not pet friendly
- no pets allowed. - Aug 2017 Most Recent HotelGuides ReviewsRead >
"The room was clean, and the hotel clerks were nice and knowledgeable.2017-08-19"
"Nice location and reasonable rates. Easy access to the airport and cruise ports. The room was comfortable. Nice, accommodating staff. Nice rooftop pool, but it was difficult to get bar service. There was a great Cuban restaurant within walking distance.2015-03-23"
"Good location in Condado; close to restaurants, and a short walk to the beach - slow check-in and checkout - great hotel for an overnight stay.2012-03-01"
"A lovely resort. The staff was phenomenal and made this luxury hotel even better. The front desk clerks made sure we had a suite with a partial ocean view during a major holiday, and they recommended activity and dining options that were operational and thriving. Gorgeous private pool and private beach access. I absolutely recommend staying here.2017-12-18"
"Great hotel in a great location right on the beach. Close to Old San Juan and the airport and cruise terminal. I loved the ocean view room.2016-08-01"
Not pet friendly
- no pets allowed. - Mar 2015 Most Recent HotelGuides ReviewsRead >
"Nice, clean hotel. The room and bed were comfortable. Good service. I recommend staying here.2018-09-04"
"We absolutely loved this hotel. A little on the pricey side, but worth every penny. All the employees were friendly and went out of their way to provide top-notch service. We enjoyed all the little touches in the hotel. Wonderful decor and awesome veranda. The rooftop was great. The only negatives were that our room didn't have a full-length mirror, and the water pressure in the shower was poor. You won't be disappointed if you stay here.2015-10-08"
"The service was great - the concierge was always ready to help. We ordered room service our first night, and ate some of the most delicious food we've ever had. One of the really cool features of this hotel is that the walls are covered in photographs the owners have taken on their own travels. They've also decorated with pieces they've found while traveling. The rooftop bar has great views of the lagoon, and a dipping pool that's really made for relaxing and sipping fancy cocktails as opposed to serious swimming. The shower is the focal point of the room, as it's almost completely glass. It's not for the modest. Breakfast was filling, and we ate on our terrace each morning. The room itself was on the smaller side, but with the terrace, it felt larger. We didn't mind the size at all. They also provided a noise machine that helped drown out the noise from outside (we liked the ocean setting). The hotel is well-positioned in Condado - steps from high-end and boutique shopping and the beach.2015-03-25"