"Not a good stay. The AC barely worked, and it was hotter in the room than outside. The floors were dirty. The hotel staff was unprofessional.2020-07-07"
"The hotel staff was helpful and courteous. No complimentary coffee or breakfast, and food and beverage prices were expensive.2017-09-21"
"The room was starting to show its age, but the hotel was excellent and the common areas were well-kept. It was a quiet, elegant place. First-class staff; they were accommodating and helpful.2016-12-06"
"I loved everything about this hotel, including the location, ambiance, staff, and cleanliness. No elevator, so ask for a 1st floor room if you have trouble climbing stairs.2018-06-25"
"A really nice hotel. The room was clean, and the employees were pleasant. I'd stay here again and recommend it.2017-09-18"
"Great hotel. The room and employees were nice. I highly recommend staying here.2022-09-09"
"Nice hotel with great customer service. Unfortunately, my room had no heat; we finally got a space heater, but it only warmed the room to 60 degrees. We froze the entire night and morning. The door lock didn't work, either, so we didn't feel secure.2018-01-06"
"Wonderful experience. The hotel was worth every penny, and the entire staff was beyond excellent. I highly recommend staying here.2017-12-28"
"Close to Comerica Park. The room was nice and clean, and the hotel staff was nice. The restaurant was open, and there was no pool. Good restaurants nearby.2021-08-14"
"Clean hotel with welcoming, helpful personnel. The room, bed, and pillows were amazingly comfortable. Wonderful breakfast in the restaurant. We'll definitely stay here again.2017-12-07"
"The hotel staff was great to me. I enjoyed my stay very much.2015-04-13"
"We had a pleasant stay at this hotel, and got a shuttle ride to our venue. All the employees were nice. We ate at the new on-site restaurant, and the food was good.2022-10-17"
"The hotel looked nice, but the room was dated. The carpet and bathtub were dirty, and the walls were stained. The bottled water in the fridge cost $3-$4, and both were half-empty. There was tape on the walls. The valet person was unfriendly and pushy, and parking cost $28 per night. There were noisy kids running around in the lobby. Find another place to stay.2019-08-20"
"An amazing experience. Great hotel; go for it.2018-10-15"
"Close to stadiums and the QLINE station. The room was nice but small, and there was nowhere to hang clothes. No table or luggage rack. The carpet needed cleaning. I expected more luxury for the price. The valet staff was friendly.2017-09-22"
"The hotel staff was professional and laid-back. Great place to stay.2017-02-02"
"This was our worst hotel stay ever. The AC in our room barely worked, the alarm clock was from the 1960s, and there was no hot water. We told the front desk clerks; they said they'd call maintenance, but we never saw any maintenance workers. The room had 2 fridges, neither of which worked well, and the cabinet was dirty. The room wasn't carpeted. The hallways had dirty carpeting and scuffed walls. The vending machine in the hallway was empty, and the ceiling above it was torn out. We left early in the morning. Don't stay here.2019-09-25"
"The rates were a bit high, but the hotel was clean and comfortable. I recommend staying here.2018-03-14"
"Ideal location for the many events and attractions in the downtown area. The hotel staff was accommodating, courteous, and helpful.2017-10-30"
"The hotel was clean and attractive. The room was nice and comfortable, and I loved having a sofa. I recommend staying here.2018-11-27"
"I heard traffic noise all night, even on the 18th floor of the hotel. No hair dryer and not enough towels. The employees were great. Bring ear plugs.2018-08-07"
"Convenient downtown location; easy to access from highways. Good value. The hotel room was comfortable and quiet, and the employees were friendly and accommodating. This was the perfect place for us to stay after a Tigers game. Highly recommend.2016-09-13"
"I enjoyed my stay, and the service was terrific. The blueberry pancakes at breakfast was great. The only negative was that my "atrium" view was of a concrete wall. I'd definitely stay here again and recommend it.2018-08-30"
"The hotel room was clean, the view was excellent, and the bed was comfortable. The front desk service was exceptional; the clerks handled all inquiries and problems in a friendly, courteous manner. The amenities looked great, but we didn't have time to use them. OK food at the restaurant, but the menu was limited. No continental breakfast. We were charged for an extra day of parking because of a late checkout, but we were able to sort that out. We recommend staying here.2019-07-21"
"We stayed at this hotel on New Year's Eve, and it was a horrible experience. The rates were too high, it took about a half hour to get a drink, and the bar ran out of basics. We ordered food at 10 PM, but the kitchen closed at 11 and we never got our food. Don't stay here.2018-01-03"
"Great hotel with clean rooms and friendly personnel.2017-10-23"
