"The hotel clerk was courteous and as helpful as he could be with little at his disposal. Consider other options unless all you need is a usable bed and bathroom.2023-11-15"
"The hotel was OK, but I woke up to people smoking marijuana in the hallway. The room door had to be lifted up to close.2023-02-22"
"An excellent hotel. The towels were a bit worn, but they were clean. The staff was friendly. 2021-08-22"
"The hotel room was OK, but the hallway looked like a spooky sanitarium. The carpeting was so old and dirty. The whole place needed fresh paint, new carpeting, and wall art. I wouldn't stay here again.2023-09-12"
"I had to request a cot 3 times before I got one. I don't recommend this hotel.2017-03-14"
"We loved staying at this hotel so much that we booked it for our return trip. Easy to find and close to shops and restaurants. The room was clean and up-to-date, and the staff was friendly. 2016-10-04"
"This was a perfect hotel stay. The room was clean and smelled good, and everything was in order. The staff was friendly and so polite. I'd stay here again and recommend it.2016-06-16"
"No coffee pot in my room. It was a struggle to get extra linens and pillows for the sofa bed. The door to our 2nd room had been left open all day; someone used the toilet without flushing it and left a mess on the wall. The hotel staff was as helpful as possible, but they were overwhelmed on a NASCAR weekend. Don't stay here.2016-09-14"
"The hotel room needed dusting, and the microwave didn't work. Make sure you bring toiletries.2015-04-29"
"Nice hotel, though it seemed a bit pricey. The room was clean, and the staff was polite. Breakfast wasn't very good.2022-12-05"
"The hotel staff was friendly and polite.2022-01-04"
"Clean hotel near upscale restaurants and stores. I was greeted by a friendly clerk. The room was large and well-furnished, and more than suited my needs.2021-07-19"
"The hotel was clean and comfortable, and the room was spacious. Wonderful mattress; I wanted to bring it home with me. The staff was lovely. You won't find anything to complain about here.2022-10-05"
"My suite had roaches, and didn't have clothes hangers. Great service from the hotel clerks.2022-01-16"
"No daily housekeeping service. The TV remote control didn't work well, and the toilet was too low. No ice in the ice machine. The hotel clerks were pleasant, and the breakfast attendants were super nice and helpful. The eating area was nice and clean. Just OK.2021-03-29"
"The hotel appeared to be getting a much-needed facelift, but it was clean. The front desk clerk was helpful. This is my favorite place to stay in Richmond.2015-09-16"
"The location was a bit tricky to access. We were welcomed with a smile, and that means a lot to me. The front desk clerks were nice, and the hotel was clean. An employee even offered to help carry our luggage to the room since the luggage carts were all in use.2017-03-14"
"The hotel was under construction, and there was a lot of noise. The bed was extremely uncomfortable.2015-10-22"
"Nice stay. Kids were running in the hallway screaming one night. Enjoyed the continental breakfast. I recommend this hotel.2015-05-28"
"The hotel clerks were wonderful and helpful.2018-04-19"
"The hotel room was wonderful, and the employees were friendly and helpful. The only thing I liked at breakfast was the omelet. The chicken at dinner was good but dry.2016-09-19"
"The room was nice, but the shower faucet was broken.2022-03-09"
"The hotel was clean. Book it.2021-08-16"
"We were put on the concierge floor, but never told about the amenities. The TV remote control didn't work, and the toilet was stopped up. Both were taken care of by management. The pillows were way too big. The next day, the AC leaked all over the floor and we had to move to the 16th floor. No one helped us with our move, and we're in our 80s. The hotel manager was nice and gave us a discount, but I'm not sure we'd stay again.2015-05-11"
"We enjoyed our hotel stay. No microwave in the room, and there was something sticky on the iron. The staff was friendly. Nice on-site restaurant; the menu was limited, but the food was good.2018-03-16"
"Hotel staff was kind and thoughtful; all of my needs were addressed. I'd encourage people to stay here.2015-02-25"
Pet friendly hotel
- allows up to 2 dogs with a combined weight of 75 pounds - $175 pet fee if staying 7 nights or more - $75 pet fee if staying fewer than 7 nights. - Jan 2020
"The hotel was excellent, but the food options didn't add anything.2020-06-29"
"The hotel staff was pleasant and accommodating, but the housekeeping service wasn't acceptable. We returned to our room the 2nd day to find the beds had been made, but the bathroom hadn't been cleaned and no fresh towels were provided. I called the front desk, and towels were brought to our room. The next day, our room wasn't serviced at all. I asked to see the manager, but after 20 minutes of waiting, we had to get on the road. Good food.2018-07-12"
"Minimalist hotel, but that worked fine for my purpose. Great location. The room was clean, and the staff was extremely polite and helpful. Some areas of the hotel smelled a bit like sewage.2016-10-31"
"Good location near restaurants. Nice room and great shower. No exhaust fan in the bathroom, though, so it steamed up when I showered. The hotel staff was outstanding. Great place to stay.2021-06-09"
"A really nice hotel with comfortable beds. It was busy, so we had to wait 35 minutes to check in, but the clerks were nice and took care of us. 2021-03-03"
"Great hotel, but the hallways were sometimes noisy. I recommend staying here.2020-01-27"
"I had a little trouble finding the hotel because the entrance was around the corner from where my GPS said it was. The room and lobby were attractive and clean, and the parking was convenient.2020-07-25"
"When we arrived at the hotel, there was nowhere to park and nowhere to unload the car. We didn't stay.2017-03-10"
"The hotel staff was friendly and attentive. Valet parking was a plus, and it was affordable. There were fine restaurants and attractions in the area.2022-01-20"
"I had a pleasant hotel stay. There was a small park and beach nearby. The staff was kind and friendly. This will be my first choice when I'm in Richmond.2018-04-21"
"My stay at this hotel was incredibly disappointing. The room smelled bad. The walls were dirty, there were stains on the ceiling, and the bedsheets didn't look clean. Had to pay for guaranteed valet parking in the garage across the street, but I found my car parked illegally near the valet area instead of in the garage. I expected better for the price.2016-01-04"
"Great hotel. I had a relaxing, enjoyable stay.2019-03-09"
"Great experience. The hotel was clean, modern, and conveniently located. The food was excellent. I've stayed here twice and won't hesitate to return.2018-06-24"
"I had a positive experience. Stay at this hotel.2018-04-14"
"We were disappointed. The room was clean and comfortable, but the WiFi didn't work, and we were told we'd have to wait for a tech to call. We gave up and went to bed. We were also disappointed with the breakfast choices.2021-02-17"
"The hotel was a convenient place to stop. The front desk clerk was so welcoming, pleasant, and informative. The area around the hotel was super walkable and beautiful. The Angry Mussel was an excellent restaurant. Make sure to explore the canal walk.2020-11-01"
"Nice accommodations and staff. I enjoyed staying at this hotel. Book it.2017-12-12"
"The room was smelly, and the motel employees weren't that courteous.2023-07-30"
"The motel only had smoking rooms available when I arrived. The room was smoky, so I didn't stay.2023-03-27"
"The area around the hotel seemed safe. There were gaps around the room door that let in sunlight in the morning. The beds were clean. There was lettuce in the microwave, and the dresser was small and had missing handles. There was hair in the bathtub. Check-in was easy. Adequate parking and good exterior lighting. I wouldn't recommend staying here more than one night.2019-09-23"
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Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.
