"We were given a smoking room, and the smell was so bad that we went out and got air freshener. If you stay at this hotel, ask for a non-smoking room.2018-06-14"
"We were pleased with the accommodations. The room was comfortable, and the hotel was nice.2021-03-21"
"I checked in at 6 PM, but my room wasn't ready. No pillowcases on the pillows, and the trash from the previous guest hadn't been removed. Don't stay at this hotel.2021-02-17"
"The hotel was fine, and a good place if you're staying with a pet. It wasn't that clean, though, and the trash containers were overflowing. The hot breakfast was great.2019-09-25"
"The hotel clerks were wonderful and helpful.2018-04-19"
"The hotel room was wonderful, and the employees were friendly and helpful. The only thing I liked at breakfast was the omelet. The chicken at dinner was good but dry.2016-09-19"
"Good location near restaurants. Nice room and great shower. No exhaust fan in the bathroom, though, so it steamed up when I showered. The hotel staff was outstanding. Great place to stay.2021-06-09"
"A really nice hotel with comfortable beds. It was busy, so we had to wait 35 minutes to check in, but the clerks were nice and took care of us. 2021-03-03"
"Great hotel, but the hallways were sometimes noisy. I recommend staying here.2020-01-27"
"The location was a bit tricky to access. We were welcomed with a smile, and that means a lot to me. The front desk clerks were nice, and the hotel was clean. An employee even offered to help carry our luggage to the room since the luggage carts were all in use.2017-03-14"
"The hotel was under construction, and there was a lot of noise. The bed was extremely uncomfortable.2015-10-22"
"Nice stay. Kids were running in the hallway screaming one night. Enjoyed the continental breakfast. I recommend this hotel.2015-05-28"
"I checked out a few hours after checking in. The hotel room was dusty, and the cabinet handles were missing. No skirt on the bed, and the beds were more like cots.2023-02-07"
"The hotel grounds were dirty and littered with cigarette butts. No one cleaned up after their pets. Don't stay here. 2021-08-23"
"The hotel was dirty, and the customer service was poor. We didn't stay and don't recommend it.2019-11-11"
"Nice hotel, though it seemed a bit pricey. The room was clean, and the staff was polite. Breakfast wasn't very good.2022-12-05"
"The hotel staff was friendly and polite.2022-01-04"
"Clean hotel near upscale restaurants and stores. I was greeted by a friendly clerk. The room was large and well-furnished, and more than suited my needs.2021-07-19"
"The hotel appeared to be getting a much-needed facelift, but it was clean. The front desk clerk was helpful. This is my favorite place to stay in Richmond.2015-09-16"
"Great hotel. I had a relaxing, enjoyable stay.2019-03-09"
"Great experience. The hotel was clean, modern, and conveniently located. The food was excellent. I've stayed here twice and won't hesitate to return.2018-06-24"
"I had a positive experience. Stay at this hotel.2018-04-14"
"The hotel room was OK, but the hallway looked like a spooky sanitarium. The carpeting was so old and dirty. The whole place needed fresh paint, new carpeting, and wall art. I wouldn't stay here again.2023-09-12"
"No daily housekeeping service. The TV remote control didn't work well, and the toilet was too low. No ice in the ice machine. The hotel clerks were pleasant, and the breakfast attendants were super nice and helpful. The eating area was nice and clean. Just OK.2021-03-29"
"The hotel was nice and clean, and the staff was welcoming. The room was clean. Great breakfast, and it was nice that dinner was available on-site.2023-10-19"
"No coffee pot in my room. It was a struggle to get extra linens and pillows for the sofa bed. The door to our 2nd room had been left open all day; someone used the toilet without flushing it and left a mess on the wall. The hotel staff was as helpful as possible, but they were overwhelmed on a NASCAR weekend. Don't stay here.2016-09-14"
"The hotel room needed dusting, and the microwave didn't work. Make sure you bring toiletries.2015-04-29"
Midscale, smoke-free, all-suite, extended-stay hotel
Near Innsbrook After Hours
No swimming pool
Exercise room
Kitchen in every suite
Free WiFi
Free parking
Pet friendly hotel
- allows pets up to 80 pounds - $150 per stay pet fee if staying 7 nights or more - $75 per stay fee if staying fewer than 7 nights. - Feb 2015
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.
