"We reserved a non-smoking room, but were put in a smoking room with cigarette burns on the bedspread. We complained and were moved to another room, but it was worn and hadn't been properly cleaned. There was just a quarter of a roll of toilet paper and no facial tissue in the holder. The shower curtain was torn, and only 1 of the 4 electrical outlets at the vanity worked. Some room doors had no doorknobs, and a washcloth was stuck in the hole. The exterior and all trash cans were filthy. Don't stay at this motel.2018-10-27"
"I had trouble with the room key, which was especially annoying because it was only 10 degrees outside. The cold weather also caused the pipes to freeze; several rooms below us flooded at about 1 AM, which set off the fire alarm for 30 minutes. There was no water until 8 AM, and we were only offered a $20 discount. The room was in dire need of general cleaning, and I found a dog claw in the bedsheets. Couldn't adjust the fridge temperature. Find a different motel.2017-01-11"
"The motel didn't look like online photos. The room smelled musty. The staff was friendly and did a good job.2016-08-14"
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.