"Good location. The hotel had comfortable rooms and nice views. The breakfast area was under construction, and the food selections were limited. Everything should improve once construction is completed. We'd stay here again.2017-07-31"
"The room was comfortable, but the shower could've been cleaner. Nice hotel staff.2016-06-06"
"An excellent experience. The hotel was clean and comfortable, and the staff was friendly and courteous. It's a good choice.2019-12-01"
"The hotel room was nice, and the bed was comfortable, but the tap water in the sink and shower was dark brown. Checkout was frustrating, as the clerk answered numerous questions from other guests before returning to me; it made us feel like we didn't matter since we only stayed one night.2019-12-01"
"The hotel room was clean and spacious, but the TV didn't work and the remote control was dirty.2019-02-28"
"Good hotel. I was pleased with the room. Poor TV channel selection, though. The employees were pleasant and helpful. I had a nice stay.2016-08-17"
"The entire hotel needed a facelift, but it was fine overall. The room was clean and quiet, and the staff was courteous and efficient. The pool was large, clean, and warm. Not happy about the rates and resort fee. There was a Perkins restaurant next door.2016-09-20"
"Horrible stay. The hotel room was a converted meeting room complete with fluorescent panel lights in the ceiling and a small bathroom in the corner. There was dirt on the shower floor, the wall under the sink had holes in it, and the towel rack was a cheap plastic set of drawers on wheels. The sofa and chairs had torn upholstery and belonged at the dump. The table and chairs were also beat up. Don't stay here.2016-09-08"
"The hotel was nice and clean, and the location was pleasant. Our key cards didn't work, so we had to go back to the front desk and get new ones. The room wasn't properly cleaned; there were wrappers in the garbage can in our room, and salad in a container in the fridge. We went back to the front desk and were given a room that was fine. The hotel clerk handled it well. Breakfast was nice. We'd stay here again.2021-10-19"
"Great experience. The hotel clerk was amazing; I had a lot of questions, and he answered every one. Absolutely stay here.2019-03-03"
"We had a pleasant stay and recommend this hotel.2018-06-26"
"The hotel was nice and historic, but it was really showing its age and was in desperate need of updating and cleaning. It was a shame that the room was so outdated. Just 5 minutes from Niagara Falls, but not a safe area for a woman to walk alone.2022-07-28"
"The hotel wasn't clean enough. The AC was so loud it kept me up at night. The key card didn't work, so I had to return to the front desk to get a new one. The carpet was stained, and the close was set to the wrong time. There was hair on the shower walls. When I checked out, the wrong car was brought to me.2018-08-28"
"We waited at the front desk for 30 minutes before we were checked in. At night, our sleep was disturbed by noise from the top floor, but the hotel manager said no other rooms were available.2022-04-17"
"Our stay at this hotel was disappointing. The staff greeted us nicely and were pleasant to our whole family. The room was clean, but the beds were too high for my elderly parents, the chairs were ripped, and the wall was literally crumbling. Everything was outdated. Breakfast ended at 9:30 AM, and the pancake machine was out of order. Keep your expectations low.2022-12-29"
"Close to the air show. Everything about the hotel was great.2018-06-14"
"Convenient to stores. The hotel was affordable, and the room was nice and had a microwave, fridge, and coffee maker. Comfortable bed and pillows. A pleasant experience.2017-06-05"
"The hotel staff was accommodating; we arrived late and they held our room for us.2016-11-12"
"Close to the airport. The hotel room was clean, and the beds were comfortable. Good breakfast. Great place to stay.2015-04-14"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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