"I didn't enjoy my stay at this hotel. The TV didn't work properly, and the staff just said it was an issue with the provider. Someone tracked mud in the hallway and stairway; I informed the staff, but it hadn't been cleaned hours later. The breakfast area was small and didn't have enough seating. I'd never stay here again and don't recommend it.2018-08-26"
"Our hotel stay was short but nice.2017-01-01"
"Our hotel room was small, not that clean, and across from the stairwell. Guests and street noise disturbed our sleep until 2 AM, and we had to be up at 4:30 AM for an early flight. We won't stay here again and don't recommend it.2016-09-21"
"I was disappointed that there were no rooms available on the 1st floor since there was no elevator. My hotel room had a microwave. 2016-04-25"
"I had a pleasant stay. The hotel staff was helpful and congenial.2022-12-16"
"Right by an underground mall with a variety of stores. The hotel room was nice, the bed was comfortable, and the bathroom was clean. The employees were friendly and helpful. Great food and service at the restaurant. We loved the underground parking since it was winter. Our room the 2nd night faced the street and wasn't as nice as the 1st room, but it was clean and comfortable. You'll enjoy your stay.2020-02-07"
"The hotel was nice and pet-friendly, but the bathroom fan didn't work so the litter box smelled. The toilet paper roll was in an awkward spot; I had to reach around a cabinet and under the sink to get it. The bedding was stiff, crinkly, and uncomfortable. Room service was late every time I ordered it. The staff was friendly, and the pool was nice. I'd stay again.2016-09-14"
"I loved the room. This is the best hotel in town.2015-10-15"
"Great hotel. The room was clean, but the pool was small.2018-03-26"
"The hotel was lovely and convenient to the airport. The suite was clean, beautiful, and had a kitchenette. The employees were kind, accommodating, and helpful with directions. Expect to enjoy your stay.2017-12-09"
"We had an enjoyable, relaxing stay at this hotel, and we enjoyed the breakfast. Don't forget your swimsuit.2016-10-05"
"A fairly new hotel in downtown Hamilton. Had a pool, exercise room, and parking garage. I particularly enjoyed the buffet dinner and hot breakfast. The city is right on Lake Ontario; take advantage of the many parks and water activities.2016-10-17"
"The people in the room next door made noise all night; I called the front desk twice and even went down myself, but nothing was done. The room wasn't that clean, and the bottom of the shower curtain was dirty. The soda vending machine was broken. Breakfast was limited, and the coffee urn didn't work. Don't stay at this hotel.2022-08-20"
"My experience was horrible. I got a skin reaction to something, so I couldn't stay the entire 6 days I'd booked. I only got one towel and one coffee pack. Breakfast was just yogurt and a trail bar. Don't stay at this hotel.2021-07-13"
"The hotel was clean, and the employees were friendly and helpful. The front desk clerk had a smile and helped with any requests. I was always greeted and asked if I needed anything. The breakfast area was closed due to Covid-19, but it looked nice.2020-04-07"
"Great hotel. All the employees were friendly and helpful. I traveled alone and felt safe and secure. Stay here.2019-11-01"
"Clean hotel with friendly personnel, but we heard a lot of traffic noise. Other than that, I was quite happy.2019-10-25"
"The heater in our hotel room didn't work, there were no extra blankets or pillows, and the bathroom sink was clogged. The lovely front desk clerk moved us to another room. The continental breakfast was absolutely unacceptable. The checkout clerk was abrupt. Stay somewhere else.2023-04-05"
"Great hotel stay, but the complimentary breakfast was just little muffins, granola bars, and apples.2023-03-20"
"The hotel room was dingy and smelly, and the bed was stained. Stay somewhere else.2020-01-05"
"Not worth the price. The bathtubs in 2 rooms were both filthy, and so were the bathroom doors. The mirrors had smears, the walls had an oily substance on them, and the pictures were missing from the walls. Don't stay at this hotel.2019-10-21"
"My hotel room faced the highway, and I heard a lot of traffic noise. I didn't know how to operate the phone, and the shower didn't work properly.2019-08-27"
"I received a wonderful reception and a room upgrade. The WiFi worked well. Good breakfast in a comfortable room, and parking was free. Check out this hotel.2018-10-16"
"All the hotel employees were nice, especially the continental breakfast attendant.2018-09-25"
"I was quite pleased with the look and layout of my room, and with the front desk service. I'd definitely stay at this hotel again.2015-08-20"
"I have no complaints about my hotel stay. The room was clean, pleasant, and exactly what I asked for. The staff was polite and answered any questions I had. The rates were competitive. Nice having a complimentary breakfast. Don't hesitate to stay here; I highly recommend it.2015-07-10"
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.