"Good location. The AC was loud, so I had to change rooms. The room was newly renovated, but the hallways and lobby were tattered. The elevator was really slow. An OK place, but I wouldn't stay at this hotel again.2019-08-22"
"Great location; we walked to Kris Kringle Christmas Mart and good restaurants. The hotel was tastefully updated, and the staff was helpful. The rooms were small, but we loved staying here.2018-12-30"
"The carpet was old and smelled weird. Good hotel clerks, but the housekeepers didn't adequately clean the room or re-stock supplies.2015-10-22"
"The hotel lobby was cold and uninviting, and it wasn't obvious where to go to check in. The parking situation wasn't optimal since there was only one valet.2015-02-28"
"Walk to many attractions. The building was old, but the hotel interior was remodeled and nice. We enjoyed our conversation with the doorman. Great place to stay.2017-05-31"
"The hotel was nice, comfortable, and modern.2020-04-27"
"I loved having a fridge, microwave, and coffee maker in the room. The bed and linens were super comfortable. The hotel staff was professional and helpful. They always greeted me and asked how my day was. I definitely recommend staying here.2020-04-07"
"Decent rates. My accessible room was beautifully appointed, but it hadn't been cleaned in some time. This was addressed while we were out to eat. The bed was comfortable, but there was no desk and the clothes bar was too high. Needed more counter space by the sink. Easy parking in the adjacent lot, and there were good restaurants near the hotel.2019-09-02"
"Convenient to Rush University Medical Center. The room was clean and efficiently laid out. Not much counter space, though. The staff was responsive and got us a 2nd chair for the room. Parking cost $25 and was in a lot adjacent to the hotel. The Tavern in the Park across the street was OK for lunch and dinner.2019-08-31"
"Close to United Center. The room was clean and functional, and the staff was friendly. It was cheaper to park at the garage next door than in the hotel lot.2019-06-11"
"Clean hotel with helpful employees. Highly recommend.2016-02-22"
"Many attractions within walking distance. The hotel felt safe and was worth the price. Wonderful breakfast, and it had choices for my picky children. Definitely use the valet parking. Great place for families to stay.2015-08-14"
"Nice hotel close to shops and restaurants. Good value. The staff was helpful and accommodating. I really enjoyed my stay and have recommend this hotel to friends and family.2016-01-13"
Pet friendly hotel
- allows dogs only up to 50 pounds, 2 pets per room - $100 per stay pet fee + an additional $25 per night fee for each pet. - Apr 2016
"The hotel room was clean, modern, and nicely decorated, and the staff was accommodating. I asked for a coffee maker, and it was delivered within minutes. The cleaning products had a distinctive scent, but you can ask for a room on the hypoallergenic floor.2019-10-14"
"Our city view room was clean, and the shower worked well. They have an allergy-sensitive floor (19th) if you're sensitive to cleaning products or down pillows. The elevators were quick for a large hotel, and the hotel staff was really friendly. It was an easy walk to the Magnificent Mile.2019-10-10"
"The hotel was absolutely wonderful. Enjoy the view and hospitality.2017-07-11"
"A wonderful hotel. The customer service was sensational.2020-10-17"
"Great location. The hotel was clean and quiet.2020-01-17"
"The hotel staff was professional and kind, and I enjoyed the lake view at sunrise. Not a lot of restaurants nearby that stayed open late.2019-10-08"
"The hotel room was clean, and the staff was friendly and helpful.2018-05-30"
"My hotel room had a foul odor, and there was no hot water in the morning. There was no one to take care of the problem. Breakfast was missing, too. Stay somewhere else.2015-10-02"
"Family-friendly and affordable. I had an absolutely enjoyable experience. The room was elegant, and the hotel staff was professional and courteous. I plan to return.2015-08-18"
"We enjoyed our stay. The hotel was pricey but worth the convenience.2019-09-17"
"The hotel staff was friendly, and check-in was easy. Go for it.2019-04-23"
"Clean, quiet hotel. The bed was excellent. The on-site restaurant was pricey.2018-05-27"
"We enjoyed the area around the hotel.2018-04-01"
"The hotel room was too warm, and there were no instructions for the AC. The phone didn't work. I called the front desk clerk on my cell phone and asked for a comb, but I never got one. The room wasn't serviced the 2nd day. The location was the best thing about this place.2017-04-25"
"The hotel was convenient to stores and attractions. Short cab ride from Union Station. The room was clean, the employees were friendly and helpful, and breakfast was wonderful.2017-08-26"
"Located in the heart of downtown. The hotel was clean and respectable. I appreciated the quality and professional service. A great choice.2016-01-27"
"Located downtown near Navy Pier. Very nice hotel. But if you even touch something in the mini-bar, it will be charged to the room. Staff was friendly. Parking was expensive.2015-03-01"
"The hotel was clean, and the staff was friendly. I highly recommend staying here.2022-02-27"
"Great hotel, amenities, and breakfast.2021-09-27"
"The hotel clerks were friendly, and the convenience was great. I was disappointed that there was no coffee in the room, but apart from that, I was quite satisfied.2021-01-16"
"Lovely room. The hotel staff was friendly and competent. Exceptional continental breakfast and great coffee. Book it.2019-04-06"
Upper-upscale, smoke-free, full-service, downtown hotel
1 block from North Michigan Avenue
Heated indoor swimming pool - exercise room
Restaurant - lounge - room service
Free WiFi
Valet parking only - $72 per night
Pet friendly hotel
- allows up to 2 dogs with a combined weight of 50 pounds - $200 pet fee if staying 7 nights or more - $100 pet fee if staying fewer than 7 nights. - Sep 2018
"A clean, typical Hyatt hotel. The food was a bit pricey, and parking cost $72 per night.2020-02-27"
"Lovely accommodations and friendly hotel staff. Enjoy the dining.2020-02-03"
"I had a nice stay. The hotel was quiet, so I was able to rest. I definitely recommend staying here.2019-02-02"
"An excellent hotel.2017-08-26"
"Close to the hospital, so I heard loud sirens. Nice location, though; easy walk to shops, restaurants, and tourist attractions. The hotel staff was very friendly and helpful. Good food, too.2015-08-06"
"Great location and good rates. The service was excellent. I had a comfortable stay and will certainly stay at this hotel again.2021-07-01"
"Cats were allowed. The fridge in my room wasn't cold enough. Not enough hand soap provided for extra hand-washing due to Covid. The hotel clerks were warm and welcoming. The on-site restaurant was closed.2020-12-20"
"Hotel was as I expected. I'd stay again.2015-03-07"
"Room was clean and orderly. The check-in staff was cordial; they offered to sign me up for their frequent stay program, and even gave me an upgrade. Highly recommend this hotel.2015-03-02"
"The room was right next to a construction site, and the noise was loud. The hotel staff was accommodating about our request for a room change. There was only one set of towels in the new room, but the housekeeper gave me more.2017-11-03"
"The hotel was clean, and the staff was hospitable and informative. They provided us with maps and restaurant suggestions. The restaurant was closed for renovations during our stay.2016-08-23"
"Decent hotel room. The staff was polite. Valet parking is pricey; I paid to park in a public lot instead.2016-06-26"
"Good hotel, but the room and bathroom were small, and parking rates were very high.2015-11-09"
"The heater in the hotel room didn't work well. There was mildew in the shower.2015-04-22"
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.
