"Nice hotel, but our room wasn't cleaned during our 3-night stay even though we'd asked to have the bed made and needed fresh towels. When we returned from the hospital, we called about the problem, but housekeeping had gone home for the day. The front desk clerk was extremely helpful and brought clean towels and linens. I had to change the bed myself. 2018-06-30"
"The refrigerator was noisy and kept me awake at night. The pool had too much chlorine in it. Other than that, my hotel stay was fine.2018-02-22"
"A 15-minute drive to downtown and most tourist attractions. The hotel was clean. Great room for a family with children. It had a sofa bed, large fridge, access to a BBQ, and single-range stovetops were available at the front desk.2017-07-11"
"The check-in clerk was so rude to us because we arrived early. We left and returned later, but she was still rude. The sofa bed was so uncomfortable that we went out and bought blow-up mattresses for our kids to sleep on. The heated pool was cold, and the pool room was too warm. The continental breakfast was a joke. We'd never stay at this hotel again.2015-08-28"
"The hotel was hard to spot from the street; we only saw the sign after we'd turned around. The room didn't have blackout curtains, and a street light shined in the room all night. Check-in took forever because the computer system went down.2022-07-19"
"The room was clean, and the hotel staff was friendly and helpful.2021-11-01"
"The hotel room was comfortable and clean, and the service was wonderful.2021-09-21"
"A beautiful, newly renovated hotel. The employees were amazing and extremely helpful.2021-08-24"
"The hotel was convenient and clean, and all the employees were helpful. I'll return.2021-06-22"
"We enjoyed our hotel stay, but there was so much chlorine in the pool that even the air hurt our eyes. The room was nice enough and had a great view. There was mold in the shower and on the bathroom ceiling. Nice, friendly employees. The complimentary breakfast left a lot to be desired.2016-07-11"
"The hotel staff was welcoming and professional, and took excellent care of guests. An absolutely wonderful place to stay.2016-05-11"
"Walk to Heinz Field. The hotel was expensive. The room was clean, but we had a view of the freeway and heard traffic noise. The front desk clerk couldn't answer questions about the airport and taxis. The pool looked disgusting, and we never saw anyone in it. I didn't like the breakfast, and the pancake maker was broken.2019-10-04"
"The hotel met our expectations, and the shuttle service was quite helpful.2018-08-04"
"We stayed at this hotel for 2 nights, and housekeeping didn't service our room the 2nd day. We returned late at night to full garbage cans and the wet towels still on the floor. The front desk clerk said I must have left the Do Not Disturb sign on the door, which I didn't do, and reluctantly gave me fresh towels. Breakfast was decent.2017-08-27"
"Walk to several great restaurants. I enjoyed the walking paths on the bridges because of the breathtaking views. The hotel employees were friendly and helpful. I'll definitely stay again.2017-08-23"
"Great location. The hotel was well-maintained, and the staff was friendly.2016-12-28"
"Not worth the price. No soap and not enough towels provided. Our request for a bedsheet change and fresh towels was honored, but our room wasn't cleaned the next day while we were out. No full-length mirror. The iron didn't work, and the ice maker didn't, either. The pool was closed for maintenance. The best part of our hotel stay was the pleasant and helpful employees.2022-09-08"
"The hotel was just across the street from the baseball game. Everything was nice and clean, and a complimentary breakfast was provided. Don't hesitate to stay here.2022-08-26"
"Excellent hotel if you're attending an event at PNC. The room was clean and comfortable, and the staff was extremely professional.2019-04-13"
"Great hotel stay.2019-03-23"
"Great location if you're going to a Steelers game. The room was nice and clean, and the staff was pleasant. Great choice.2018-10-12"
"We loved staying at this hotel. The room was great, and the view of the point was even better.2019-10-28"
"The room wasn't that clean, and it didn't have a fridge. One of the beds had an old blanket instead of a comforter. The hotel clerk was super friendly, but the valet staff was extremely rude; we ended up parking our vehicle ourselves. Don't stay here; it's not worth the price.2018-06-05"
"Expensive hotel, but the room didn't have a microwave or fridge.2017-10-10"
"The hotel had a great view of the river, Point Park, and Heinz Field. Nice room. I was able to check in early, which was awesome. Stay here.2016-12-29"
"Convenient to Heinz Field. I had a nice hotel stay, but the restaurant service was extremely slow.2016-11-16"
"The hotel employees were friendly and helpful. Good food and service at the pub. Breakfast was also good. The only downside was the limited parking; we had to keep driving around until a space opened up.2022-03-12"
"Loved the hotel room. Great check-in service. The elevators were slow, so take the stairs.2017-01-17"
"Great experience. The hotel was well-maintained, and the service was excellent. I recommend staying here.2019-08-19"
"A beautiful hotel in an ideal location, but our stay was underwhelming. There was no Do Not Disturb sign in the room, so the housekeeper woke us up at 9 AM and another 2 times before checkout time. It was a pain that wireless Internet and breakfast cost extra. 2017-12-13"
"A first-class hotel. Take advantage of the many excellent amenities. We really enjoyed our stay.2016-07-08"
"Great hotel stay. Loved the breakfast buffet.2015-04-21"
"Easy to find. Very nice hotel with good service. I had a great stay.2015-02-12"
"The hotel was supposedly smoke-free, but I smelled cigarette smoke and my room smelled terrible. The bathtub drained slowly, and the shower diverter didn't work properly, so half the water went down the drain and didn't make it to the shower. The towels smelled like smoke. Don't stay here.2018-10-01"
"Everything was great. Stay at this hotel.2016-07-26"
"Great location. The hotel was nice. The room was spacious, and the beds were comfortable. The bathtub faucet was loose, so it was hard to pull up the shower lever. There was a strong odor of marijuana on the 4th floor. The staff was helpful, and the complimentary shuttle was appreciated. I was charged extra for parking, but it was promptly taken care of at the front desk.2016-03-22"
"The hotel room wasn't clean, and the nightstand drawer was broken. Don't stay here.2016-02-20"
"All the hotel employees were helpful and courteous. It was great having an attached 7-Eleven.2015-12-25"
"Great location, room, and hotel staff.2019-11-06"
"I can't say enough about our stay at this hotel. The location was convenient, the room was clean and quiet, and the entire staff was efficient. Stay here; we were happy we did.2019-08-05"
"I had a fantastic hotel stay.2018-08-31"
"Good location. Clean hotel with attentive personnel. The shuttle service was fantastic, and the drivers were wonderful. My only complaint was that the shuttle only operated within a 2-mile radius, and we wanted to go to the Science Center, which was 2.7 miles away.2018-08-13"
"Convenient to PPG Paints Arena. The hotel and room were nice and clean, and the room had a sofa bed and 2 TVs. The kids loved the pool and whirlpool, while we enjoyed a snack at the bar. We'd stay here again.2018-01-25"
"The staff was unhelpful and not super friendly. Check-in took forever, and the staff was taking phone calls during the process. Breakfast was lacking. The parking lot was 3-4 blocks from the hotel.2021-06-29"
"This hotel is a nice place to stay. I enjoyed my visit.2018-11-21"
"Nice hotel. I'll stay here again.2016-09-24"
"The hotel lobby was dark and the check-in counter wasn't well-lit when we arrived. Starbucks wasn't open yet; we were told we'd have to go to a nearby diner for coffee since the restaurant didn't open until 9 AM. No luggage carts in the parking garage, so I had to make two trips in the rain to unload our luggage.2016-01-01"
"Fantastic hotel room and bedding, and it was great that the room was ready before check-in time. Room service was expensive but worth it.2015-12-25"
I loved that HotelGuides helped me find a hotel. You can try to search for one yourself, but this service was so helpful. Just click on the section of the Interstate you are driving on and you see a list of hotels that actually have rooms available.
- Kathy Wilker
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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