"The line at check-in was long, and the hotel clerk said the coupon packets were locked in the manager's office. I tried calling repeatedly, but no one answered the phone, so I finally went back down and had to wait 30 minutes to get the packet. Don't stay here.2018-05-24"
"The hotel room didn't have any heat; we were moved to another room, but there was no hot water in the morning for showers. The 9th floor was dirty, poorly lit, and the elevators didn't always work. Find another place to stay.2017-11-27"
"Good hotel with nice, communicative personnel. Check it out; it's an awesome place to stay.2017-10-16"
"The phone in my hotel room didn't work, which was quite an inconvenience.2016-10-09"
"Nice hotel room with a great bed. I ordered room service; it took an hour for my food to arrive, and by then it was cold and soggy. I tried 3 times to call the automated wake-up call system, but never got an answer.2015-08-06"
"The hotel was beautiful, and the bedding was great. The staff was friendly. I appreciated the security required to access my floor.2019-10-14"
"Nice hotel. I had a good stay and recommend it.2018-12-20"
"The hotel and room were exceptionally modern, clean, and nicely decorated. It was an extremely nice place to stay. No complimentary breakfast, but the bar was lovely and offered good options for all meals.2018-11-02"
"The hotel staff was knowledgeable about available services and area attractions. 2018-09-07"
"The hotel was clean. Nice, helpful staff. Absolutely stay here.2018-09-04"
"The rates seemed high, but the hotel room was clean and the bed was super comfortable. We got a good night's sleep. We were a bit unhappy that everything cost extra, including a fridge. No soda vending machine on our floor.2018-04-09"
"The hotel was centrally located to downtown attractions. The subway to the sports stadiums was just a block away. The room was well-maintained, but the mattresses were worn. The TV was out of service for hours. The elevators were old and slow; be prepared for long waits during peak hours. I'd give this place 2 stars.2019-08-16"
"Our hotel room was big and clean, and we liked that it was on the top floor so we didn't hear any noise above us. Parking was expensive, though; with taxes, it was $55 per night.2018-04-12"
"An unpleasant experience. I asked for a 1st floor room and was given a room on the top floor far from the elevator. Towels weren't replaced daily unless a request was made in advance. During my 4-day stay, my room was never cleaned. The ice machine was in the basement. The hotel entrance was on a busy street, so loading luggage was inconvenient. Good variety of microwavable breakfast items and liberal breakfast hours.2021-08-21"
"Our room was clean, the bedsheets were fresh, and the carpet wasn't stained. The bathroom had new fixtures, and the shower had a glass door. The decor was spartan, but it was a good value. The hotel lobby was large, clean, and bright, with laminate flooring. The elevators were clean. Located in a seedy neighborhood, but it's a good option. 2021-07-12"
"The hotel employees were nice.2021-04-21"
"You couldn't find a better hotel atmosphere, and the staff was the most caring we've ever encountered.2020-02-11"
"We were happy with our stay, and the price was right. The hotel was clean and modern, the staff was friendly and accommodating, and breakfast was good. I was self-parking and felt safer walking to and from the hotel on 12th Street rather than 13th Street.2017-08-23"
Upper-upscale, smoke-free, full-service, downtown hotel
1 mile from Reading Terminal Market
No swimming pool
Valet parking only - $57 per night
Pet friendly hotel
- allows up to 2 dogs per room (up to 75 pounds combined) or 1 dog (up to 50 pounds) - $200 pet fee if staying 7 nights or more - $100 pet fee if staying fewer than 7 nights. - Dec 2020 < Less
TripAdvisor Traveler Rating: Based on 173 reviewsRead Recent Reviews
"The hotel was harder to access than I expected.2016-06-09"
"The hotel clerks were great and welcoming.2016-05-04"
"I enjoyed my stay at this hotel and wish I could have stayed longer.2015-09-27"
"The hotel, room, and service were nice. Parking rates were exorbitant, and it wasn't acceptable to pay for wireless Internet access. The lower level food court had limited breakfast options.2015-07-21"
"The hotel staff was helpful. I'll stay here again.2021-06-10"
"Centrally located near the conference center, restaurants, and a market. The room was clean, and the employees were efficient. The front desk clerks were helpful and happy. All around a great choice, and the hotel had valet parking, too.2018-03-07"
"Comfortable room and accommodating hotel staff. The only disappointment was not being able to access the terrace to watch fireworks on the 4th due to a private function.2015-07-09"
"Service was impeccable - loved the pool and exercise room - can't wait to return.2012-02-01"