"I was disappointed. We were given a handicap room we didn't ask for, and one of the beds was too close to the wall. It took too long for the shower water to get hot. The door on the electrical panel outside our room wasn't locked. The heated pool was out of service, and the whirlpool jets didn't work. On a positive note, the staff treated us well, and breakfast was good.2019-01-02"
"Beautiful hotel. The employees were very nice.2015-04-15"
"No luggage cart at check-in; we got something on wheels, but our suitcases kept falling off it. Don't stay at this hotel.2021-06-27"
"The hotel was clean and close to the highway, restaurants, and stores. The staff was friendly. Loved the morning coffee and breakfast. Good place to stay.2018-10-10"
"The hotel was easy to access and had a friendly environment. The room was comfortable and had a kitchenette. Great place to stay.2018-05-04"
"The room was clean, and the hotel clerk was polite, but that's the best I can say. The bed only had one pillow, and it was so close to the window that I could barely get in. All supplies for the kitchenette had to be ordered from the front desk. There was a hair dryer holder in the bathroom, but no hair dryer.2018-03-24"
"The hotel was room was clean and had a nice kitchen area. The bed was comfortable. The bathtub drained slowly, but other than that, I had a decent stay.2017-11-15"
"Good rates. The WiFi didn't work for our child's game system. Never got the bedsheets I requested for the sofa bed. The pool was closed. So was the restaurant, but an employee got food for us, which was nice. COnsider other hotels.2018-06-01"
"Our room wasn't cleaned one day, and the hallways weren't vacuumed. The evening clerk couldn't have been more rude or impersonal, and some of the valets were rude; they let Starbucks customers park in front of the hotel for periods of time. Find another place to stay.2017-06-30"
"Close to the hospital. The hotel was fine.2017-03-16"
"The hotel staff was so kind and helpful to us while our son was at Cleveland Hospital. The shuttle was outstanding and an enormous help. Definitely consider staying here.2016-09-05"
"An absolutely super experience. This was the nicest of the 14 hotels we stayed in during a cross-country trip. Outstanding check-in clerk. The valet was nice and carried our bags to the room. The parking valet was considerate and made me feel comfortable leaving my car in his hands.2016-05-16"
"The hotel room was too warm when we arrived, even though it was a cold fall day.2017-11-23"
"The room was large, clean, and had a microwave. Check-in was quick and easy. Nicely equipped exercise room, but the deep end of the pool was only 5 feet, and there were no lifeguards. There was a large assortment of breakfast foods, and items were kept stocked until closing time. I'd definitely stay at this hotel again.2016-07-06"
"The hotel and room were clean, and the staff was friendly. I highly encourage others to stay here.2015-08-25"
"From check-in to checkout, everything was wonderful. The hotel room was clean and spacious. All the employees were extremely friendly. Good hot breakfast, too. I especially appreciated the noon checkout time.2015-06-12"
"Reasonable walk to the clinic. We arrived early, and the hotel clerk got us into a room after a short wait. Excellent room, but it faced the brightly-lit parking lot. The drapes did block out the light when closed. The breakfast attendants were helpful. There was a little restaurant on the same block.2020-11-08"
"Great hotel. It was clean, and the staff was friendly.2020-10-28"
"Convenient to the clinic. The hotel was pricey.2021-06-19"
"The hotel ambiance was excellent. Save money by parking in the hospital garage across the street.2016-08-24"
"The hotel room was large and beautifully minimalist. Quality TV and work desk. The staff was pleasant.2015-11-10"
"Easy to find. Clean, comfortable accommodations. The hotel staff was helpful and informative about the area, and assisted us with transportation to and from our event. There was a bus stop nearby, but the area wasn't well-lit.2015-09-09"
"The hotel was nice and comfortable. The food was great.2020-02-18"
"The room was lovely and clean, and the hotel clerks were professional and helpful. Great place to stay.2018-10-15"
"The suite was comfortable and had good soundproofing. The hotel staff was courteous and responded promptly to our requests. The mattresses were a bit too soft, but that was the only problem. We enjoyed our stay and highly recommend it.2016-05-19"
"Close to the hospital, and not hard to get a shuttle. A bit pricey, but the hotel was clean and comfortable.2016-02-02"
"Great hotel and room, but parking was a nightmare and the restaurant was too expensive. 2015-12-22"
"If you're going to the Cleveland Clinic, this hotel is the perfect place to stay. It's just about 5 minutes away. The room was nice and clean.2020-12-16"
"The room was clean, comfortable, and well-appointed, and the housekeepers were conscientious and thorough. The hotel clerks were extremely friendly, welcoming, and helpful. You'll enjoy the relaxed atmosphere and amenities.2020-02-14"
"The hotel room was clean, and the beds were comfortable. The pizza restaurant next door was good.2020-08-22"
"The hotel was clean, and the employees were some of the most congenial and helpful we've ever encountered. We booked a suite with 2 bathrooms, but the shower and bathtub were in an open space with no privacy. This was a difficult situation for a family, but it didn't deter from the room's cleanliness and comfort.2020-02-21"
"The hotel was outdated, and the employees weren't overly friendly or helpful.2018-09-28"
"The room was clean but small. We chose this hotel because of its proximity to the theater district.2018-08-27"
"Great hotel right across from the baseball stadium. It was easy to find, and there was parking right in back. Good restaurant. Stay here.2021-07-09"
"Our hotel room was next to the noisy elevator, and the heater was so loud that we couldn't hear the TV. We didn't get any sleep.2020-01-03"
"The hotel was close to Progressive Field and downtown. It had a clean, modern appearance. There's no reason not to stay here.2019-07-03"
"Nice hotel with friendly, helpful employees. Book it.2018-07-18"
"The hotel was nice, clean, and quiet. There was a methadone clinic across the street and some homeless people along the sidewalk, but don't let that deter you from staying here. Friendly, accommodating personnel.2018-05-26"
"The room wasn't clean, the ceiling tile was damaged, and there was no remote control for the TV. The towel rack in the bathroom was broken. Go to another hotel.2019-03-16"
"Our room smelled musty, and there were stains all over the bathroom ceiling. There was black mold behind the door to the swimming pool. The hotel clerk was nice, but we packed our bags and left. Don't stay here.2018-10-23"
"Nice hotel in a great location. Northeast corner rooms were best for size and the view of Playhouse Square. Parking was difficult, but self-parking was available at nearby garages. Breakfast wasn't worth $16.2021-08-28"
"Nice hotel. I recommend staying here.2018-11-07"
"The hotel seemed overpriced. The pool was over-chlorinated. Breakfast and parking were too expensive, and there was only one shuttle driver. I'll never stay here again.2018-02-05"
"Convenient to everything. Good hotel except for the valet service. They were polite and helpful, but claimed my truck had a dead battery. On top of that, my keys were in the ignition, and the door was locked. Despite that, I do plan to return to this fine hotel.2017-11-29"