"The room wasn't clean, the ceiling tile was damaged, and there was no remote control for the TV. The towel rack in the bathroom was broken. Go to another hotel.2019-03-16"
"Our room smelled musty, and there were stains all over the bathroom ceiling. There was black mold behind the door to the swimming pool. The hotel clerk was nice, but we packed our bags and left. Don't stay here.2018-10-23"
"No luggage cart at check-in; we got something on wheels, but our suitcases kept falling off it. Don't stay at this hotel.2021-06-27"
"The hotel was clean and close to the highway, restaurants, and stores. The staff was friendly. Loved the morning coffee and breakfast. Good place to stay.2018-10-10"
"The hotel was easy to access and had a friendly environment. The room was comfortable and had a kitchenette. Great place to stay.2018-05-04"
"The room was clean, and the hotel clerk was polite, but that's the best I can say. The bed only had one pillow, and it was so close to the window that I could barely get in. All supplies for the kitchenette had to be ordered from the front desk. There was a hair dryer holder in the bathroom, but no hair dryer.2018-03-24"
"The hotel was room was clean and had a nice kitchen area. The bed was comfortable. The bathtub drained slowly, but other than that, I had a decent stay.2017-11-15"
"The renovation was obvious; the hotel was quite nice. But I've never encountered a less professional staff. The housekeeper cleaned the room but not the bathroom, no one could answer my questions, and I had to tell the bartender how to make a martini. They all complained about their jobs. One morning the front desk clerk was sound asleep and snoring in a chair n the lobby. Don't stay here.2019-04-07"
"The room was clean and ready when we arrived, and the hotel clerks were friendly and professional. The evening clerk was helpful with directions. 2022-07-24"
"The hotel needed updating and cosmetic improvements. The staff was helpful and courteous. Breakfast was nothing to rave about.2022-05-05"
"The hotel was comfortable and clean.2021-07-31"
"The hotel room was too warm when we arrived, even though it was a cold fall day.2017-11-23"
"The room was large, clean, and had a microwave. Check-in was quick and easy. Nicely equipped exercise room, but the deep end of the pool was only 5 feet, and there were no lifeguards. There was a large assortment of breakfast foods, and items were kept stocked until closing time. I'd definitely stay at this hotel again.2016-07-06"
"The hotel was across the street from the hospital at Lerner Towels. The room was clean and quiet. Excellent staff. Breakfast wasn't great, but I had a wonderful visit overall.2022-05-27"
"Good rates. The WiFi didn't work for our child's game system. Never got the bedsheets I requested for the sofa bed. The pool was closed. So was the restaurant, but an employee got food for us, which was nice. COnsider other hotels.2018-06-01"
"Our room wasn't cleaned one day, and the hallways weren't vacuumed. The evening clerk couldn't have been more rude or impersonal, and some of the valets were rude; they let Starbucks customers park in front of the hotel for periods of time. Find another place to stay.2017-06-30"
"Close to the hospital. The hotel was fine.2017-03-16"
"The hotel staff was so kind and helpful to us while our son was at Cleveland Hospital. The shuttle was outstanding and an enormous help. Definitely consider staying here.2016-09-05"
"A beautiful hotel in an interesting part of town near CWRU, University Hospital, Cleveland Clinic, the art and history museums, gardens, and restaurants. Just a few minutes from downtown. Our room was large and beautifully appointed, with an incredibly comfortable bed. Large bathroom with a great shower. The staff was friendly, helpful, and professional. The concierge was kind, concerned, and helpful. Beautiful breakfast buffet with hot and cold foods, all nicely presented and fresh. The bar was open until 11, and the bartender was great. This is one of the nicest places we've stayed, and the value was incredible.2020-03-07"
"A beautiful hotel full of charm. The location was perfect.2019-11-01"
"The hotel exterior and lobby were outstanding, but the room was disappointing. It was cramped and there was nowhere to sit to watch TV except the bed, and it was too high. I've stayed at places that were twice as nice for half the price.2018-02-18"
"This hotel was beautiful. Excellent staff and perfect breakfast. What an experience; be prepared to be wowed. The restaurant next door had amazing food, service, and atmosphere.2017-05-09"
"The hotel had lovely French gothic architecture and fireplaces throughout. It was cozy, though the bed and pillows were too hard. Wireless Internet, printing, and the buffet breakfast were all complimentary. The staff was friendly and always available. 2017-01-15"
"Convenient to the clinic. The hotel was pricey.2021-06-19"
"The hotel ambiance was excellent. Save money by parking in the hospital garage across the street.2016-08-24"
"The hotel room was large and beautifully minimalist. Quality TV and work desk. The staff was pleasant.2015-11-10"
"Easy to find. Clean, comfortable accommodations. The hotel staff was helpful and informative about the area, and assisted us with transportation to and from our event. There was a bus stop nearby, but the area wasn't well-lit.2015-09-09"
"The hotel was nice and comfortable. The food was great.2020-02-18"
"The room was lovely and clean, and the hotel clerks were professional and helpful. Great place to stay.2018-10-15"
"The suite was comfortable and had good soundproofing. The hotel staff was courteous and responded promptly to our requests. The mattresses were a bit too soft, but that was the only problem. We enjoyed our stay and highly recommend it.2016-05-19"
"Close to the hospital, and not hard to get a shuttle. A bit pricey, but the hotel was clean and comfortable.2016-02-02"
"Great hotel and room, but parking was a nightmare and the restaurant was too expensive. 2015-12-22"
On place pages like this, we order hotels from lowest cost to highest except we list low-rated hotels at the bottom of the page.
Most of our competitors order these same hotels in other ways that make them more money.
How Do We Define Motel?
To us, motels are smaller lodgings that have rooms you can enter directly from the parking area.
At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.