"Good rates. The WiFi didn't work for our child's game system. Never got the bedsheets I requested for the sofa bed. The pool was closed. So was the restaurant, but an employee got food for us, which was nice. COnsider other hotels.2018-06-01"
"Our room wasn't cleaned one day, and the hallways weren't vacuumed. The evening clerk couldn't have been more rude or impersonal, and some of the valets were rude; they let Starbucks customers park in front of the hotel for periods of time. Find another place to stay.2017-06-30"
"Close to the hospital. The hotel was fine.2017-03-16"
"The hotel staff was so kind and helpful to us while our son was at Cleveland Hospital. The shuttle was outstanding and an enormous help. Definitely consider staying here.2016-09-05"
"An absolutely super experience. This was the nicest of the 14 hotels we stayed in during a cross-country trip. Outstanding check-in clerk. The valet was nice and carried our bags to the room. The parking valet was considerate and made me feel comfortable leaving my car in his hands.2016-05-16"
"Reasonable walk to the clinic. We arrived early, and the hotel clerk got us into a room after a short wait. Excellent room, but it faced the brightly-lit parking lot. The drapes did block out the light when closed. The breakfast attendants were helpful. There was a little restaurant on the same block.2020-11-08"
"Great hotel. It was clean, and the staff was friendly.2020-10-28"
"Convenient to the clinic. The hotel was pricey.2021-06-19"
"The hotel ambiance was excellent. Save money by parking in the hospital garage across the street.2016-08-24"
"The hotel room was large and beautifully minimalist. Quality TV and work desk. The staff was pleasant.2015-11-10"
"Easy to find. Clean, comfortable accommodations. The hotel staff was helpful and informative about the area, and assisted us with transportation to and from our event. There was a bus stop nearby, but the area wasn't well-lit.2015-09-09"
"The hotel was nice and comfortable. The food was great.2020-02-18"
"The room was lovely and clean, and the hotel clerks were professional and helpful. Great place to stay.2018-10-15"
"The suite was comfortable and had good soundproofing. The hotel staff was courteous and responded promptly to our requests. The mattresses were a bit too soft, but that was the only problem. We enjoyed our stay and highly recommend it.2016-05-19"
"Close to the hospital, and not hard to get a shuttle. A bit pricey, but the hotel was clean and comfortable.2016-02-02"
"Great hotel and room, but parking was a nightmare and the restaurant was too expensive. 2015-12-22"
"If you're going to the Cleveland Clinic, this hotel is the perfect place to stay. It's just about 5 minutes away. The room was nice and clean.2020-12-16"
"The room was clean, comfortable, and well-appointed, and the housekeepers were conscientious and thorough. The hotel clerks were extremely friendly, welcoming, and helpful. You'll enjoy the relaxed atmosphere and amenities.2020-02-14"
"The hotel room was clean, and the beds were comfortable. The pizza restaurant next door was good.2020-08-22"
"The hotel was clean, and the employees were some of the most congenial and helpful we've ever encountered. We booked a suite with 2 bathrooms, but the shower and bathtub were in an open space with no privacy. This was a difficult situation for a family, but it didn't deter from the room's cleanliness and comfort.2020-02-21"
"The hotel was outdated, and the employees weren't overly friendly or helpful.2018-09-28"
"The room was clean but small. We chose this hotel because of its proximity to the theater district.2018-08-27"
"Great hotel right across from the baseball stadium. It was easy to find, and there was parking right in back. Good restaurant. Stay here.2021-07-09"
"Our hotel room was next to the noisy elevator, and the heater was so loud that we couldn't hear the TV. We didn't get any sleep.2020-01-03"
"The hotel was close to Progressive Field and downtown. It had a clean, modern appearance. There's no reason not to stay here.2019-07-03"
"Nice hotel with friendly, helpful employees. Book it.2018-07-18"
"The hotel was nice, clean, and quiet. There was a methadone clinic across the street and some homeless people along the sidewalk, but don't let that deter you from staying here. Friendly, accommodating personnel.2018-05-26"
"Nice hotel in a great location. Northeast corner rooms were best for size and the view of Playhouse Square. Parking was difficult, but self-parking was available at nearby garages. Breakfast wasn't worth $16.2021-08-28"
"Nice hotel. I recommend staying here.2018-11-07"
"The hotel seemed overpriced. The pool was over-chlorinated. Breakfast and parking were too expensive, and there was only one shuttle driver. I'll never stay here again.2018-02-05"
"Convenient to everything. Good hotel except for the valet service. They were polite and helpful, but claimed my truck had a dead battery. On top of that, my keys were in the ignition, and the door was locked. Despite that, I do plan to return to this fine hotel.2017-11-29"
"Great hotel. The room was updated, clean, and comfortable. We got a complimentary drink when we arrived. The staff was friendly and helpful. The arcade was beautiful, and we enjoyed the Chocolate Bar restaurant. Not many shops, though, and many closed early.2020-01-21"
"Walk to everything. Lovely hotel. The room was a bit dated, but it was clean and spacious. The high ceilings made it seem huge. No fridge or ice bucket, and a bottle of water cost a ridiculous $4. Great personnel. The on-site restaurant was overpriced, and the food was mediocre. Great experience overall.2016-01-10"
"The hotel was clean and quiet. My room was small. The staff was friendly.2015-09-10"