"The hotel rates were absurd. The room didn't have 2 TVs and a sofa bed as I expected, and the fridge was small. Terrible water pressure in the shower. I won't be back.2015-09-08"
"The bedding was dirty and smelled like body odor. The elevator was out of order. Bring your own bedding and cleaning supplies to this hotel.2022-01-09"
"If you're going to the Cleveland Clinic, this hotel is the perfect place to stay. It's just about 5 minutes away. The room was nice and clean.2020-12-16"
"The room was clean, comfortable, and well-appointed, and the housekeepers were conscientious and thorough. The hotel clerks were extremely friendly, welcoming, and helpful. You'll enjoy the relaxed atmosphere and amenities.2020-02-14"
"The hotel was clean and close to many venues. We had no issues. Good place to stay.2022-08-19"
"All the hotel employees were great, friendly, and efficient. Book it.2022-02-09"
"Nice hotel in a great location. Northeast corner rooms were best for size and the view of Playhouse Square. Parking was difficult, but self-parking was available at nearby garages. Breakfast wasn't worth $16.2021-08-28"
"Nice hotel. I recommend staying here.2018-11-07"
"The hotel seemed overpriced. The pool was over-chlorinated. Breakfast and parking were too expensive, and there was only one shuttle driver. I'll never stay here again.2018-02-05"
"The room was comfortable and clean. The hotel clerks were courteous and respectful, and both went above and beyond for us. Absolutely worth a stay.2021-10-10"
"I felt nickel and dimed at this hotel. Parking cost $22 per night. Don't stay here.2019-07-07"
"Nice hotel room. Check-in was easy, and the restaurant was convenient and had good food.2018-11-29"
"Great hotel with good service. Ask about the shuttle service.2018-08-23"
"Great hotel and service. The food was delicious. We enjoyed the hotel tour, and the guide was excellent.2018-08-22"
"The hotel was understaffed, and the employees were unprofessional. One assistant wore a t-shirt that said "Shut the f**k up," which made me hesitant to request services. Poor breakfast.2021-08-16"
"We absolutely loved this hotel, and my family fit in one room. Book it.2019-04-19"
"Close to the Q. The room was spacious, and everything worked. The hotel staff was great. I'd certainly stay here again.2018-05-10"
"The hotel was convenient, clean, and awesome. You'll love it.2017-10-23"
"Great place to stay near good restaurants and attractions. The hotel was clean and nicely furnished, though the room didn't have a fridge. The staff was friendly and helpful. 2019-10-08"
"The hotel was nice and clean, and the employees were pleasant and helpful.2018-06-19"
"Great hotel.2018-03-12"
"Good place to stay for the price. Close to sports arenas, Playhouse Square, and nightlife. The hotel was clean and quiet, and the employees were friendly and attentive. 2017-08-28"
"An excellent experience. Stay at this hotel.2017-08-26"
"Convenient to the waterfront and attractions. I appreciated the extra security, and the hotel clerks were helpful.2022-04-18"
"Nice, clean, beautiful room. The hotel staff was kind and courteous. A good choice.2016-03-08"
"Clean hotel room with comfortable beds. The only negative was that the coffee creamer wasn't refrigerated, and the one in my room was curdled. I'd stay here again.2015-10-17"
"Pricey hotel, but great location. The room was clean. Excellent front desk, valet, and bell service. All the employees were courteous, efficient, and friendly.2015-10-09"
"Nice hotel. The room was amazing, and the beds and pillows were so soft and comfortable. Ask for a view of the beautiful lake. The employees were very friendly.2015-09-01"
"An average stay. The hotel was dated but in good condition. No ventilation in the bathroom. The staff was great.2019-08-19"
"Nice, clean hotel room. Great cookies, too. Parking was convenient.2019-02-26"
"Great location and good rates. The hotel clerks were extremely helpful and friendly.2017-11-28"
"Good location. The hotel room was clean but showed a bit of wear and tear. All the employees were friendly, and though it was busy, check-in was problem-free.2017-01-31"
"The hotel was clean and convenient to downtown. All the employees were polite. I definitely recommend staying here.2016-11-02"
"The hotel was expensive, and there were no free drinks like soda or coffee.2023-01-28"
"The hotel staff was courteous. No free breakfast or snacks.2023-01-26"
"The hotel was across the street from the hospital at Lerner Towels. The room was clean and quiet. Excellent staff. Breakfast wasn't great, but I had a wonderful visit overall.2022-05-27"
"Good rates. The WiFi didn't work for our child's game system. Never got the bedsheets I requested for the sofa bed. The pool was closed. So was the restaurant, but an employee got food for us, which was nice. COnsider other hotels.2018-06-01"
"Our room wasn't cleaned one day, and the hallways weren't vacuumed. The evening clerk couldn't have been more rude or impersonal, and some of the valets were rude; they let Starbucks customers park in front of the hotel for periods of time. Find another place to stay.2017-06-30"
"Great location with a shuttle to Cleveland Clinic. The hotel room was clean and quiet, and check-in was fast and efficient.2021-04-20"
"The hotel was close to Cleveland Clinic. Nice room and service, and the food was good. Great experience.2020-09-10"
"The hotel was clean, but we had trouble with the Internet connection and didn't get any productive assistance despite contacting the front desk twice.2019-02-09"
"All the hotel employees were helpful, kind, and made our stay comfortable.2018-08-13"
"The hotel was relatively quiet, and the room was clean and nice. The bed was OK. No face towels provided. The dining experience needed improvement, but this place served its purpose.2018-06-04"
"The hotel was clean and close to the basketball arena.2019-03-14"
"Good place to stay. The hotel was clean, and the room was nice and large. We were able to check in hours before check-in time.2018-10-12"
"I loved the old bank building and the unique feel of the hotel. The room was amazing, with hardwood floors and excellent beds. Great service and valet parking.2018-07-19"
"Great experience. The hotel staff was friendly.2018-04-06"
"Great hotel. The room was updated, clean, and comfortable. We got a complimentary drink when we arrived. The staff was friendly and helpful. The arcade was beautiful, and we enjoyed the Chocolate Bar restaurant. Not many shops, though, and many closed early.2020-01-21"
"Walk to everything. Lovely hotel. The room was a bit dated, but it was clean and spacious. The high ceilings made it seem huge. No fridge or ice bucket, and a bottle of water cost a ridiculous $4. Great personnel. The on-site restaurant was overpriced, and the food was mediocre. Great experience overall.2016-01-10"
"The hotel was clean and quiet. My room was small. The staff was friendly.2015-09-10"
"The hotel looked great. Easy check-in. The clerk was fantastic and friendly, and explained everything. The room was good, and the bed was out-of-this-world comfortable. I'd definitely stay here again.2023-04-04"
"The hotel was absolutely beautiful and spotlessly clean. Every member of the staff was extremely pleasant and professional. It says a lot to me when the employees are all in a good mood. Close to Little Italy for a great dinner, and across the street from the Cleveland Botanical Gardens. Breakfast was wonderful.2022-12-16"
"A beautiful hotel in an interesting part of town near CWRU, University Hospital, Cleveland Clinic, the art and history museums, gardens, and restaurants. Just a few minutes from downtown. Our room was large and beautifully appointed, with an incredibly comfortable bed. Large bathroom with a great shower. The staff was friendly, helpful, and professional. The concierge was kind, concerned, and helpful. Beautiful breakfast buffet with hot and cold foods, all nicely presented and fresh. The bar was open until 11, and the bartender was great. This is one of the nicest places we've stayed, and the value was incredible.2020-03-07"
"A beautiful hotel full of charm. The location was perfect.2019-11-01"
"The hotel exterior and lobby were outstanding, but the room was disappointing. It was cramped and there was nowhere to sit to watch TV except the bed, and it was too high. I've stayed at places that were twice as nice for half the price.2018-02-18"
"Great hotel right across from the baseball stadium. It was easy to find, and there was parking right in back. Good restaurant. Stay here.2021-07-09"
"Our hotel room was next to the noisy elevator, and the heater was so loud that we couldn't hear the TV. We didn't get any sleep.2020-01-03"
"The hotel was close to Progressive Field and downtown. It had a clean, modern appearance. There's no reason not to stay here.2019-07-03"
"Nice hotel with friendly, helpful employees. Book it.2018-07-18"
"The hotel was nice, clean, and quiet. There was a methadone clinic across the street and some homeless people along the sidewalk, but don't let that deter you from staying here. Friendly, accommodating personnel.2018-05-26"
"The hotel was nice and comfortable. The food was great.2020-02-18"
"The room was lovely and clean, and the hotel clerks were professional and helpful. Great place to stay.2018-10-15"
"The suite was comfortable and had good soundproofing. The hotel staff was courteous and responded promptly to our requests. The mattresses were a bit too soft, but that was the only problem. We enjoyed our stay and highly recommend it.2016-05-19"
"Close to the hospital, and not hard to get a shuttle. A bit pricey, but the hotel was clean and comfortable.2016-02-02"
"Great hotel and room, but parking was a nightmare and the restaurant was too expensive. 2015-12-22"
"The room wasn't clean. Don't stay at this hotel.2021-01-27"
"The hotel was clean and well-kept, and the room was super comfortable. The staff was amazing. The shuttle to the airport and nearby attractions was helpful.2020-12-06"
"The hotel was clean, and the staff was courteous.2021-10-09"
"The bathroom was dirty.2021-04-07"
"The hotel room was clean, and the beds were comfortable. The pizza restaurant next door was good.2020-08-22"
"The hotel was clean, and the employees were some of the most congenial and helpful we've ever encountered. We booked a suite with 2 bathrooms, but the shower and bathtub were in an open space with no privacy. This was a difficult situation for a family, but it didn't deter from the room's cleanliness and comfort.2020-02-21"
"Convenient to the clinic. The hotel was pricey.2021-06-19"
"The hotel ambiance was excellent. Save money by parking in the hospital garage across the street.2016-08-24"
"The hotel room was large and beautifully minimalist. Quality TV and work desk. The staff was pleasant.2015-11-10"
"Easy to find. Clean, comfortable accommodations. The hotel staff was helpful and informative about the area, and assisted us with transportation to and from our event. There was a bus stop nearby, but the area wasn't well-lit.2015-09-09"
On place pages like this, we order hotels from lowest cost to highest – except we list low-rated hotels at the bottom of the page.
Most of our competitors order these same hotels in other ways that make them more money.
How Do We Define Motel?
To us, motels are smaller lodgings that have rooms you can enter directly from the parking area.
At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.
