"Good location for a college visit. This was a beautiful hotel with friendly employees. The room was clean, and I loved the hardwood floors. Check-in and checkout were smooth and quick. The waitress at breakfast was slow, but that was my only complaint.2017-08-23"
"The hotel location was great.2016-03-23"
"Convenient location. Nice hotel room, and the staff was friendly. One elevator was out of service during my stay.2016-03-03"
"The hotel was lovely, and the room was clean, spacious, and airy. The staff couldn't have been more helpful and friendly. There was a patio in the middle of the building with seating areas under a big, live oak; it was a great place to have coffee in the morning.2019-06-26"
"Everything about this hotel was exemplary. The location, room, and service were all 5-star, and the staff greeted me and treated me like a valued person. I highly recommend staying here.2019-02-25"
Pet friendly hotel
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- allows pets up to 80 pounds in 2nd, 3rd and 4th floor rooms, 2 pets per room - $50 per night fee for each pet. - Aug 2019 < Less
"The room wasn't that clean; there were grapes on the floor. The view was beautiful, but the windows had fingerprints on them. There was a lot of dust on the desk. The lobby was nice, clean, and inviting. I highly recommend this hotel.2022-01-06"
"This was one of the more enjoyable hotel stays we've had in our trips to Charlotte. Great location and friendly personnel.2021-09-27"
"We had a pleasant stay at this hotel.2015-10-20"
"Good location. Nice, pet-friendly hotel. The staff was helpful and friendly. The bathtub didn't drain well, but the front desk staff took care of it immediately. We enjoyed the pool area and other amenities. Try it; you'll like it.2015-09-03"
"The AC in our hotel room didn't work, so we had to move to another room. The AC worked, but it made a noise every 4 minutes.2022-08-15"
"Convenient downtown location. We had a restful stay. The hotel had a shuttle, but it wasn't always available when we needed it. The bar and dining area should've been separated, but the food and wait staff were wonderful.2022-05-03"
"Clean hotel with pleasant personnel. I was surprised by the parking fee.2021-01-15"
"The hotel was reasonably priced and conveniently located. Covid precautions were in place. The staff was friendly and efficient. I was quite satisfied.2020-11-20"
"The hotel was clean, and the bed was comfortable. Every single employee was helpful and pleasant. If you want a quiet place to relax, this is the place for you.2020-09-30"
"Decent location if you're going to a football game. The hotel was clean, but parking was awkward.2021-12-31"
"The hotel clerk was friendly and helpful. He made our stay pleasant. Pay attention to the instructions when you pull into the garage.2021-04-05"
"Walk to downtown. Good value. The hotel wasn't overly luxurious, but the room was clean and presentable, with the amenities I needed. The staff was friendly.2021-03-16"
"Clean hotel with friendly personnel. The room was good-sized, and I loved the shelf above the sink in the bathroom. The WiFi was a little slow.2021-03-16"
"The hotel was extremely clean and comfortable, and the location was good. Wonderful personnel. Don't hesitate to stay here.2021-02-13"
"The breakfast bar was overpriced, and more options would've been nice.2022-12-17"
"The hotel was conveniently located. Our room was clean and ready when we arrived. We loved the digital entry; it made check-in and checkout a breeze. We definitely recommend staying here.2021-12-06"
"A very nice hotel.2021-07-14"
"The hotel room was clean and cool, and I didn't hear much noise. The bed was comfortable.2019-08-14"
"Great location. The toilet leaked; the hotel clerk sent maintenance to fix it while we were out, but they left all the dirty towels they used on the counter.2018-09-14"
"Great hotel. The room was nice, comfortable, and clean. Good valet. Ask for a room with a view.2023-05-15"
"Nothing to do in the area, and there was no hotel shuttle. The staff was polite, and breakfast was OK.2016-12-14"
"Beautiful hotel with great views if you're on a higher floor. The room was spacious, clean, and upscale. I loved it. The staff was informative and friendly, and answered all my questions. Stay here.2016-04-21"
"Be aware that this hotel doesn't take cash as payment. The room was spacious, but the lighting was poor, and there were no mirrors. The TV was in an awkward position. Some employees were friendly and polite, but the front desk clerks and valet were extremely rude to us. We were less than impressed.2015-09-30"
"We stayed at this hotel when our flight was cancelled, and it was so nice it almost made up for the travel delay. Beautiful view and clean, comfortable room. Amazing customer service. Fantastic place, but you have to pay for the experience. The rooftop pool was the size of a large hot tub.2015-07-21"
"The room was beautiful and clean. Friendly atmosphere and great staff. My family loved the pool and workout area. I'd give this hotel a rating of 10.2023-03-07"
"I loved this hotel.2019-07-18"
"I had a pleasant experience. Definitely stay at this hotel.2017-10-13"
"Good experience. The hotel room had a small kitchen. The valet parking was a nice feature, but $30 per night was a bit pricey. No on-site restaurant, and none nearby.2020-09-04"
"The hotel was convenient to the arena. Great place to stay.2019-10-01"
"I loved having a kitchen in my hotel suite. Easy check-in and checkout.2019-04-04"
"The hotel staff was friendly and professional. Good place to stay.2018-04-03"
"Nice hotel, and I liked the convenience to the stadium.2017-01-02"
"Great room and food, but the service and extra fees really upset me. The hotel charged extra for Internet access and parking.2016-09-06"
"The hotel staff was extremely helpful and friendly.2016-08-02"
"Just 3 blocks from Bank of America Stadium and half a block from the NASCAR Hall of Fame. Close to I-277 and convenient to restaurants and bars. Awesome staff and quick check-in. Had a buffet breakfast on Sunday, and the food was delicious. Had to pay $20 a night for parking. I'd definitely stay at this hotel again.2015-11-05"
"I had a pleasant stay. The room was nice, and the staff was friendly and courteous. The coffee in the lobby was a bit weak for my taste, but this hotel is a good choice.2020-02-28"
"The rates were reasonable, but the Internet service was lacking. The hotel employees were friendly, and I appreciated that breakfast and a shuttle service were available.2022-09-05"
"A terrible experience. The hotel room smelled bad and had mildew. Other guests slammed doors and screamed profanities all night. Don't stay here.2020-10-17"
"Clean hotel with great staff. The free breakfast was wonderful.2019-09-14"
"The hotel was comfortable and quiet. The bathroom was handicap-accessible, but the toilet was too low. Nice staff.2019-04-05"
"A clean, pleasant hotel. The room and lobby were nice, and the room had everything we needed. The staff was friendly, helpful, and attentive. Stay here.2018-12-04"
"The hotel was nice and clean, and the staff was helpful.2023-03-02"
"Everything was so clean, and the bed was comfortable. All the employees were pleasant and helpful. Good breakfast. No on-site restaurant.2018-04-18"
"Right across from Spectrum Center and a short walk to EpiCenter. The hotel room was much better than we expected. We were on the 15th floor and didn't have any problems with noise. We enjoyed our stay and will definitely return.2018-04-05"
"It was great staying at a hotel just across the street from Spectrum Center.2018-02-13"
"The TV had a hole in it and didn't work properly. Needed better soundproofing. Find another hotel.2023-02-27"
"Good location. Nice, upscale room. The hotel staff was friendly. I'd stay here again.2022-06-20"
"The warmth of the hotel staff made my stay especially good. The room was clean, the bed was comfortable, and the fridge was convenient.2020-11-05"
"I had a pleasant stay. The hotel staff was helpful.2019-02-27"
"No ice or vending machines on my floor, and no fridge in my hotel room. It was frustrating trying to figure out where to enter the parking garage to access the elevator.2018-11-02"
"Everything was fine with my overnight stay. The hotel offered a glass of wine and some vegetables in the early evening, which was nice.2023-04-28"
"Lots of things to do within walking distance. Awesome accommodations. The entire staff was excellent. Limited shuttle hours. We'll definitely stay at this hotel again.2018-09-04"
"Great hotel stay. All the employees were helpful.2017-04-17"
"A pleasant experience. Nice location near Epic Center. The hotel was clean and well-maintained.2016-03-03"
"The beds in my hotel room were too hard, and I didn't like having the sink outside of the bathroom. No exhaust fan in the bathroom, and there wasn't enough hot water for showers on the weekend. Breakfast was expensive.2015-10-15"
"Great customer service. This hotel is a nice place to stay.2018-09-11"
"This hotel is a nice place to stay.2018-09-03"
"Nice hotel. No vending machines, so anything you purchase in the lobby has an added restaurant tax.2017-11-01"
"Great location. The hotel pool wasn't heated.2017-08-07"
"Good location. The hotel and room were clean, bit it was hard to find my way around. I didn't like having to take 2 elevators from the parking area to our room. The fire alarm went off at 3 AM, and it was hard to find the evacuation point.2017-07-25"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot – because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
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