"An impressive hotel that's worth the price. The property was extremely clean and well-maintained. The staff was efficient, friendly, and helpful. Breakfast was limited because of the pandemic, but it was quite adequate. Definitely stay here.2020-10-02"
"Great hotel with excellent facilities and service. Book it now.2018-10-30"
"The housekeeper left a note in our room that there were no more towels and we should call the front desk if we needed any. Don't expect much at this hotel.2020-02-19"
"The hotel was somewhat isolated, so you'll need a car if you want to go anywhere. I didn't feel welcome when I arrived, and the check-in clerk seemed to not want to be bothered by me or my questions. I wasn't told that the WiFi password was in the key card envelope, and there was no information about restaurants or anything else in the area. We felt like we were on our own. The parking area was across a busy street.2020-01-30"
"The rates were reasonable. The bed was soft and plush, but not great for people with back issues. Nice pool and exercise room. Wonderful shuttle service to Lakeview Ampitheater and restaurants near the hotel.2017-07-19"
"The room-darkening blinds didn't sufficiently block out the light from the parking lot, and the green blinking light from the smoke detector also contributed to the illumination of the room. Don't stay at this hotel if you need a dark room for sleeping.2019-09-16"
"Excellent location away from noisy roads. The hotel room was modern, spacious, and clean, and the front desk clerks were helpful with finding restaurants. Clean indoor pool and whirlpool. The hot breakfast had everything you could want. We highly recommend staying here.2018-07-31"
"A beautiful old hotel right in the middle of downtown. Walk to shops and restaurants. Expensive, but worth it. Plenty of extra linens and towels provided. The windows didn't open for fresh air, though, and there was a strong smell of mold coming from the vent in the 1st room. I was moved to another room that had the same problem, but was then upgraded to a suite, which was perfect. Excellent service and free, full breakfast buffet. Valet parking was fast.2017-05-16"
"Close to restaurants and bars. The room was clean and comfortable, and the hotel staff was extremely polite and helpful. Highly recommend.2015-10-01"
"The hotel was nice, clean, and close to everything. Absolutely stay here.2020-02-01"
"This hotel is a wonderful place to stay. All the employees were friendly, personable, and happy to ensure that our stay was great. We highly recommend staying here.2018-10-01"
"Great location. The hotel was extremely clean, and the room was spacious. Friendly, helpful personnel. The food was great, and the breakfast buffet in the restaurant exceeded our expectations. You won't be disappointed.2017-05-30"
"The hotel was a wonderful place to stay, and I liked the history and renovations. The room was clean, modern, and relaxing, and the staff was nice. There was only 1 on-site restaurant, and our room service order arrived without the condiments we specifically requested. Parking cost $12.2016-11-22"
"Clean hotel with friendly staff. The shuttle service to and from the campus was great. The parking garage didn't accommodate vehicles taller than 7 feet.2018-08-26"
"Great hotel room for a great price. All the employees were friendly and helpful, and there was a shuttle to and from our event at The Oncenter.2017-02-01"
"Nice location. Lovely hotel with a gorgeous view and great staff. The only negative was that our shuttle to the airport was about 20 minutes late.2015-04-26"
"The hotel was close to The Dome. Small room. Staff was friendly. Enjoyed the breakfast buffet.2015-04-08"
"Convenient to the Dome. Nice room, but I didn't get a room on a middle floor as requested. Also didn't get the extra pillows I asked for. Good breakfast buffet and dinner, but needed more seating in the lounge area.2015-03-23"
"Clean hotel with attentive employees. No shuttle to Oncenter.2019-05-03"
"We enjoyed our hotel stay, but were disappointed that the little dining area wasn't open in the afternoon or evening.2017-03-07"
"A beautiful hotel. The staff was friendly, and breakfast was great. Stay here.2016-09-19"
"I had to wait several hours before my hotel room was ready. Only one elevator was working; the housekeepers and custodians used it, so we had to wait about 15 minutes each time we needed it.2016-08-02"
"Good location. The hotel was clean, and the staff was friendly. Great breakfast.2015-05-21"
"Great location. The hotel was clean, but the room was small. The staff was friendly.2018-11-15"
"The hotel room was extremely small. No breakfast, and no shuttle Syracuse University or the Carrier Dome. There are better options near campus.2018-11-13"
"The hotel atmosphere, decor, and service were outstanding and reminiscent of a bygone era when guests were treated as valued customers. All the employees were friendly, courteous, and made me feel comfortable. They didn't hesitate to assist or answer questions. The hotel was quiet and well-maintained.2018-06-02"
"Close to the VA hospital. The hotel room was nice and clean, and the beds were comfortable. The staff has always been friendly and helpful to me. You won't regret staying here.2016-11-25"
"My hotel room faced a building with offices, and the windows faced each other so there was no privacy or view. The staff was nice and accommodating. The lobby and restaurant were beautiful and well-kept, and the food was good.2016-08-28"
"I loved the ambiance and small size of this hotel, and the rates were reasonable. The fireplace and bar were relaxing and really pretty. , and the bed in my room was so comfortable. The front desk clerk was excellent. Breakfast was substantial and a real bonus. Definitely stay here.2019-11-17"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.