"Two of the hotel clerks were polite and helpful, but two others were rude and snobby.2019-09-14"
"We stayed at this hotel because of my mother's surgery, and all the employees were courteous, friendly, and sympathetic. Don't hesitate to stay here.2018-12-28"
"Great hotel. There were restaurants everywhere, and Target was just 100 meters away.2017-07-04"
"Pleasant hotel with friendly employees. Don't hesitate to book here.2016-08-16"
"The 1st room had a strong chemical odor and was unacceptable. We were moved, but the 2nd room had no AC. The 3rd room was acceptable. The front desk clerks were polite and did their best to assist us. Extensive renovations were underway during our stay. I don't recommend this hotel.2016-08-02"
Upper-upscale, smoke-free, full-service, downtown hotel
Connected to Rochester Riverside Convention Center
Free shuttle to Rochester Airport
Heated indoor swimming pool - 24-hour exercise room
Free WiFi
Parking costs $12 per night
Pet friendly hotel
More >
- allows dogs only up to 50 pounds, 2 dogs per room - $200 pet fee if staying 7 nights or more - $100 pet fee if staying fewer than 7 nights. - Jun 2016 < Less
"Not a luxury hotel. The pool, whirlpool, and exercise room were close the first 24 hours of our stay. When they did open, the exercise room was being painted, the whirlpool looked like it hadn't been open for years, and there were ants all over the pool deck. Stay somewhere else.2018-02-27"
"The hotel was run-down and felt dirty. The carpet in the room was stained and looked gross. The shuttle was convenient, but it was really dirty.2018-11-11"
"The hotel was reasonably priced, and the room was nice and clean. The employees were accommodating and brought up extra towels right away when we asked for more. Trouble-free check-in and checkout. The continental breakfast was satisfying.2019-07-21"
"Good location and great value. Nice hotel with clean rooms and friendly employees. The wireless Internet was super-fast. I liked the waffle maker at breakfast.2017-10-24"
"I loved this hotel; it was so quiet. Stay here.2021-02-14"
"A bad hotel. Don't stay here.2017-03-23"
"Convenient to restaurants, stores, and highways. The accommodations and amenities outweighed the price. I just needed a place to sleep, and this hotel was perfect for my needs.2015-04-28"
"Clean hotel, friendly employees, and great food. I recommend staying here.2017-12-30"
"The hotel room was impeccably clean. I loved the white, puffy, clean bedding, and the pillows were excellent.2017-03-18"
"We were impressed with this hotel and had a nice stay. We missed the warm cookies in the afternoon.2017-01-19"
"Great hotel stay. Easy to access and well-worth the price. The room was clean, and the staff was friendly. We'd definitely stay again.2016-05-17"
"This hotel met all our needs. It was close to amenities. The bed was wonderful, and the staff was nice. The only negative was that renovation work was underway during our stay. I'd recommend this hotel to others.2015-04-27"
"The staff was excellent, but there seemed to be a lot of long-term residents at this hotel. 2020-07-19"
"The room was big and clean, and the staff was accommodating. I recommend this hotel.2018-03-12"
"The hotel had poor soundproofing, so I could hear everything going on in the rooms beside and above mine. I also found a roach in my room. Wouldn't stay here again.2015-08-13"
"Nice, quiet area. The hotel room was clean and comfortable, but the toilet was too low for older people. Friendly, helpful staff. Nice breakfast with plenty of good coffee. Try it, you'll like it.2015-07-22"
"Close to the zoo, but not right in the city. The hotel was nice, clean, and inviting. The employees were friendly, helpful, and positive. Nice pool and whirlpool. I definitely recommend staying here.2016-04-29"
"We stayed here for 2 weeks, and the employees were absolutely wonderful during a difficult time for us. They helped with all our needs, and even let our brother stay for breakfast a few times. I highly recommend this hotel.2016-04-13"
"Great service and great experience. We enjoyed our hotel stay.2016-03-22"
Upscale, smoke-free, all-suite, extended-stay hotel
Near University of Rochester
About a mile from Rochester Airport
Free shuttle to Rochester Airport
Free shuttle to other attractions within 3-mile radius
Heated indoor swimming pool - exercise room
Kitchen in every suite
Free hot breakfast buffet
Free WiFi
Free parking
Park and fly not allowed
Pet friendly hotel
More >
- allows up to 2 pets per room - $15 pet fee for 1st night - $10 fee for each night thereafter - $250 maximum per stay pet fee. - Jul 2016 < Less
"Close to Blue Cross Arena. The hotel was awesome. The room was clean, and the employees were friendly and helpful. Nice breakfast. I'd definitely stay here again.2018-01-23"
"Great location and awesome hotel staff. Definitely stay here.2017-02-21"
"Pleasant hotel stay. The room temperature was perfect, and I was able to return later to retrieve something I'd mistakenly left behind. Stay here.2016-08-17"
"This is an older hotel near the airport. It was clean but not updated. No restaurants in the area. I was disappointed.2021-06-28"
"Not a good value. The entire 2nd floor of this hotel smelled like mildew. The carpet in my room felt soggy, and the hallway ceiling had leaks and falling plaster. The evening clerk was friendly and helpful, but the morning clerk was sleeping when I went to the lobby at 5:15 AM. Breakfast was good, and the attendant was friendly and kept the area clean. Don't stay here.2018-08-10"
"Close to the airport, but I rarely heard airplane noise. The hotel staff was friendly. I'll stay again.2016-10-02"
"The bathroom smelled like raw sewage. Avoid this hotel.2015-10-10"
"Right across from the airport. Good value. Hotel staff was very helpful.2015-03-23"
"The hotel rooms were comfortable and ultra clean. We were greeted with a smile and assigned our 3 rooms. The staff pointed out the location of the pool, exercise room, and ice machine. Breakfast included omelets and a variety of hot and cold food. A kitchen worker asked if everything was satisfactory and if there was anything else we'd like. Don't hesitate to stay here.2019-08-07"
"We stayed here twice. The 1st time, our room was filthy and there was hair on the floor. 2019-07-14"
"An excellent hotel. Clean, lovely room and nice staff.2017-12-27"
"The hotel room was clean and comfortable, and the employees were helpful and friendly. The only down side was that the pool was too cold to enjoy. Great breakfast.2016-11-20"
"The hotel room was comfortable and clean, and the staff was friendly. The exhaust fan in the bathroom made a rattling noise, but that was a minor issue. The airport was within walking distance, but we weren't at all disturbed by plane noise. Good breakfast. Enjoy a stay here.2016-02-04"
"No room amenities. The toilet didn't flush well. No washcloths provided, and I never got any after asking for some. There was no one at the front desk most of the day. Don't stay at this hotel.2021-06-24"
"Fast check-in and checkout. Nice little breakfast. The hotel snack bar wasn't free.2019-09-09"
"Stay at this hotel.2019-02-22"
"Located near restaurants and stores. The hotel was clean, the employees were friendly and helpful, and breakfast was good. The room was too warm and the AC wouldn't turn on, but I recommend staying here.2018-02-23"
"Our room was near a utility room, and we had a sleepless night because of the noise. The hotel staff was accommodating.2017-08-27"
"A nice, clean hotel. No microwave in the room, though. The staff was pleasant.2021-04-05"
"The hotel was worth the price. The staff was so friendly and helpful. I had an excellent stay.2018-10-18"
"Clean room and helpful hotel staff. Not having coffee or a complimentary breakfast was a downer.2017-10-13"
"We had a perfect stay at this hotel. Great location. The room was quiet and clean, and the front desk clerks were the best. They went out of their way to make us feel welcome and be of assistance.2015-11-01"
"When I called about shuttle times, I was told that the 1st floor was undergoing renovation, but was assured that it wouldn't be a problem. When I arrived, I felt like I needed a hardhat. The "front desk" area looked like a storage closet, but the hotel clerk was nice. The room was adequate, but I was given an adjoining room, and a child in the next room cried and banged on the door. I had been told the shuttle started at 4:30 AM, but it didn't actually start until 6 AM. I had a horrid experience.2015-10-25"
"Worth the price. Good, quality room and great hotel staff. My family was pleased with my choice.2018-05-17"
"The hotel was clean and well-lit. Nice personnel and great workout facility. Eat dinner at Perloes in East Rochester; the food is excellent.2017-09-16"
