Hotels near Bill Gray's Regional Iceplex – Rochester, NY

"The hotel was fine, but I would have liked a card in the room about sterilization efforts because of the virus.2020-06-29"

"Nice hotel, and convenient to everything. The accommodations were comfortable, clean, and quiet.2022-04-20"

"This is definitely the best hotel in the area. The staff was absolutely fantastic. I couldn't have had a better experience.2016-05-18"

"Great hotel, though it was a bit overpriced. The room was clean. The check-in clerk was great and went the extra mile for us. Breakfast was very basic.2019-05-09"

"The hotel was nice and clean. The message light on my phone wouldn't stop blinking, and there was no one from maintenance available at night.2017-12-10"

"Good location near lots of shopping and dining choices. The EV charging stations were a bonus. Good value. The hotel was a little old and outdated, but the continental breakfast was free.2023-08-24"

"This hotel is a good choice for a budget-friendly stay. The room was clean and comfortable, and check-in was swift. The staff was friendly. I had no complaints. Breakfast was average.2022-11-29"

"The hotel wasn't clean and needed remodeling. Find another place to stay.2021-11-15"

"The heating and cooling system didn't work properly, and the light next to the bed didn't work. The toilet was dirty. Stay away from this hotel.2015-10-08"

"The hotel staff was helpful.2019-06-29"

"A clean, quality hotel.2016-06-02"

"When I called about shuttle times, I was told that the 1st floor was undergoing renovation, but was assured that it wouldn't be a problem. When I arrived, I felt like I needed a hardhat. The "front desk" area looked like a storage closet, but the hotel clerk was nice. The room was adequate, but I was given an adjoining room, and a child in the next room cried and banged on the door. I had been told the shuttle started at 4:30 AM, but it didn't actually start until 6 AM. I had a horrid experience.2015-10-25"

"The hotel was older but decent and clean. Great BBQ restaurant next door. We had no complaints.2021-10-25"

"Great hotel with nice employees and good service. Breakfast was tasty. I'd stay here again any time.2018-04-10"

"My hotel stay was fine, but I was a little disappointed with the lack of attention to details. I asked for a cot, but didn't get linens for it. When I requested them, they were brought up promptly, but were old, threadbare, and smelly.2016-04-25"

"The hotel was excellent in every way. Highly recommend.2016-09-27"

"The hotel room was clean and spacious. I was sorry I didn't bring my swimsuit and couldn't enjoy the pool.2015-08-27"

"The hotel was clean and well-maintained. Service was quick and professional. We'd recommend it to anyone.2015-04-06"

"Clean, comfortable room. The staff was courteous and cheerful. The breakfast cook accommodated my request for eggs without cheese. I highly recommend this hotel and would stay again.2016-04-08"

"This is a pet-friendly hotel, and we brought our people-friendly dog. It was comfortable walking him through the front door. The front desk clerks were nice, and the room was clean, quiet, and comfortable. Had Internet access. No worries about staying here.2015-10-27"

"Clean, comfortable room. The hotel clerk was friendly, and breakfast was good. Go for it.2023-11-16"

"We arrived 3 hours after check-in time, but the hotel room was dirty. There were dirty towels on the bathroom floor and in the bathtub, and there was a dirty shirt in the closet. The sofa bed wasn't made. We had to go back to the front desk to get linens for the sofa bed; there were no pillows, and the top sheet had a large stain. 2021-08-25"

"The room was nice and clean, and the beds were comfortable. The hotel didn't have breakfast, but there were restaurants nearby. No complaints.2021-03-30"

"The motel was clean and quiet. No towel bars or hooks in the bathroom, though.2022-05-23"

"Close to Blue Cross Arena. The hotel was awesome. The room was clean, and the employees were friendly and helpful. Nice breakfast. I'd definitely stay here again.2018-01-23"

"Great location and awesome hotel staff. Definitely stay here.2017-02-21"

"No room amenities. The toilet didn't flush well. No washcloths provided, and I never got any after asking for some. There was no one at the front desk most of the day. Don't stay at this hotel.2021-06-24"

"Fast check-in and checkout. Nice little breakfast. The hotel snack bar wasn't free.2019-09-09"

"Stay at this hotel.2019-02-22"

"Convenient to the thruway and I-390, and not far from the airport. Not many amenities, but the hotel was comfortable and the staff was friendly. Just an inexpensive place to sleep.2020-02-10"

"Close to the highway and lots of shops and restaurants. The hotel was better than I expected. The room was clean, and the staff was pleasant. I'd stay here again.2019-03-04"

"Fantastic value. We arrived early, and the front desk clerk seemed annoyed by our questions. The room was clean and spacious. The 2nd night, we returned to find that the rear entrance and hallway smelled like smoke, and the smell even permeated our room. When I complained to the hotel clerk, she said it was because our room was near the smoking rooms and asked what we'd like her to do about it. We were upset by the rude tone of both clerks.2016-09-01"

"Good hotel with nice, friendly staff.2022-09-08"

"A horrible hotel. The bedsheets weren't clean, and when I called the front desk about it, I was rudely told that they were. I asked for housekeeping to change them and was told they'd gone for the day. I asked to speak to the manager and was told they weren't on site. Don't stay here.2022-08-15"

"Finding the entrance was a bit tricky. The hotel was fine, but the night clerk wasn't helpful with restaurant information. The morning clerk was cheerful and helpful. The EV charging station was a plus.2021-09-21"

"The hotel rooms were comfortable and ultra clean. We were greeted with a smile and assigned our 3 rooms. The staff pointed out the location of the pool, exercise room, and ice machine. Breakfast included omelets and a variety of hot and cold food. A kitchen worker asked if everything was satisfactory and if there was anything else we'd like. Don't hesitate to stay here.2019-08-07"

"We stayed here twice. The 1st time, our room was filthy and there was hair on the floor. 2019-07-14"

"An excellent hotel. Clean, lovely room and nice staff.2017-12-27"

"The hotel room was clean, and everything worked. There were a lot of stores nearby.2023-10-12"

"The hotel was OK, but the soundproofing wasn't good.2022-08-17"

"This hotel was a dive, and the room wasn't clean. Find another place to stay.2019-01-11"

"We were disappointed with the lack of cleanliness and basic maintenance of the room. The beds were comfortable, but the bedding was stained. The floor was laminate, with a few throw rugs. There was a hole in the drywall, and several outlets didn't work. The sink light was out, and there was a broken bathtub stopper on the floor by the toilet. We were happy that dogs were allowed without an extra fee, but the grassy area was minimal, and the exterior was littered with trash. No outside trash can. Don't expect a lot if you stay at this motel.2022-08-02"

"The room was really dirty. The vanity light didn't work, and the shower curtain rod was falling off the wall. Don't stay at this motel.2022-07-22"

"The motel smelled like disinfectant, and it was noisy at night. There were holes in the walls in my room. I don't recommend staying here.2022-05-15"

"An all-around pleasant stay. Kitchen odors came into our hotel room.2016-03-27"

"The phone lines didn't work, so I had to use my cell phone and pay roaming charges.2015-01-21"

"This is an older hotel near the airport. It was clean but not updated. No restaurants in the area. I was disappointed.2021-06-28"

"Not a good value. The entire 2nd floor of this hotel smelled like mildew. The carpet in my room felt soggy, and the hallway ceiling had leaks and falling plaster. The evening clerk was friendly and helpful, but the morning clerk was sleeping when I went to the lobby at 5:15 AM. Breakfast was good, and the attendant was friendly and kept the area clean. Don't stay here.2018-08-10"

"Close to the airport, but I rarely heard airplane noise. The hotel staff was friendly. I'll stay again.2016-10-02"

"Not a luxury hotel. The pool, whirlpool, and exercise room were close the first 24 hours of our stay. When they did open, the exercise room was being painted, the whirlpool looked like it hadn't been open for years, and there were ants all over the pool deck. Stay somewhere else.2018-02-27"

"The hotel was fine.2021-05-28"

"Don't stay at this hotel unless you're on a tight budget.2023-08-13"

"I had a decent hotel stay, but the rates were a bit high. The bathroom sink didn't drain. Breakfast wasn't included.2023-06-12"

"The hotel was run-down and felt dirty. The carpet in the room was stained and looked gross. The shuttle was convenient, but it was really dirty.2018-11-11"