"The hotel room was clean, and the staff was nice. Quick check-in. Breakfast was great. The on-site market was really expensive.2023-03-04"
"I had to sleep in the center of the bed to avoid falling off. There was hair in the shower, the showerhead needed to be replaced, and the toilet was loose. I went to the front desk for information, and there was no one there.2022-08-25"
"The hotel room was beautiful and clean. Nice pool and workout room, and breakfast was excellent. 2022-08-11"
"The hotel was clean and quiet, and the beds were good. All went well.2018-11-29"
"Good hotel, but the ceiling in the bathroom sprang a leak our last night.2017-02-27"
"I had a wonderful stay. The hotel staff was kind and helpful, including security.2022-01-13"
"The hotel room was clean and quiet.2020-01-23"
"An excellent hotel that's been beautifully renovated. The staff was accommodating and friendly; I was able to check-in early and check out late.2019-12-29"
"Great place. The hotel was nice and clean. We only got 2 towels and no washcloths at all, and I didn't notice the sign about calling for more until I was ready to shower.2018-10-08"
"The hotel was within walking distance of both the basketball and baseball stadiums. We felt safer on 2nd Street at night since there were plenty of restaurants and bars, whereas everything on 3rd Street was closed at night. The room was clean, and we liked the easy underground parking.2018-03-22"
"Our hotel stay was OK, but there were issues with the plumbing. Every time the toilet was flushed or the sink water was turned off, there was a thud in the from the pipes in the wall. I liked the Keurig coffee maker. Parking was expensive.2016-09-08"
"Close to Barrow Brain and Spine. The hotel room was clean and had everything we needed. It was smoke-free and had a king-sized bed. The employees were helpful. The surrounding area wasn't great; be careful going out at night.2021-12-06"
"The mattress was old and sagged, and made for an uncomfortable night's sleep. The toilet stopped up in the morning, and wasn't fixed before I checked out. I wouldn't stay at this hotel again.2023-02-17"
"The AC stopped working at 10:30 PM; it was really hot, so we were uncomfortable. Don't stay at this hotel.2019-10-17"
"The hotel staff was friendly, professional, and accommodating. I was given a room on the top floor, but when they learned that my father is handicapped, they moved us to a room on the 1st floor. The room was up to the best standards. I'd definitely stay here again.2019-07-28"
"The hotel was OK, but the room felt cramped, the AC was noisy, and the TV didn't work properly. The toilet bowl had an odd substance lining it. Don't expect to be really comfortable just because you're in a suite.2018-08-02"
"Centrally located and close to the hospital. The hotel was nice and safe. The room was large, attractive, and clean. I liked the upscale look without the upscale price. Good breakfast buffet with lots of choices. I'd definitely stay here again and recommend it.2018-07-28"
"Convenient to St. Joseph Hospital. The hotel was clean and quiet, and the staff was friendly and helpful. They greeted us every time they saw us. We were able to have breakfast and dinner and relax in the evenings.2021-04-17"
"The 1st room was disgusting and reeked of smoke. We were moved to another room the next day, and it was amazing. The hotel clerk went above and beyond to make up for the 1st night. Everything was fine until we ordered room service; my husband's carrot cake had mold in it. The employees in the eating area were incredibly rude and yelled at me when I asked for a cup of coffee and then offered to get it myself. Don't stay here.2016-12-04"
"A horrible, roach-infested, smelly hotel. There were shady people partying in the parking lot. The customer service was poor. Don't stay here.2021-05-26"
"There were dead bugs in the bottom cabinets, and there were live roaches. The room needed better cleaning. The hotel seemed understaffed, and the customer service was horrible. People hung out in the parking lot partying. Don't stay here.2021-05-23"
"The hotel smelled like animals. The fridge in my room was full from a previous guest, and there was mold all over the shower. I requested a late checkout because my flight was delayed, but when I checked out, the clerk was rude and charged me extra. Stay somewhere else.2019-10-19"
"The hotel was old and looked tired, but it was clean. The lobby was hard to find.2018-11-15"
"No kitchen supplies in the room; I had to return to the front desk and ask for some. There was no bedding for the sofa bed, and I had to go back to the front desk to get some; only one blanket was available. The shower wasn't clean. Service was non-existent, and the hotel clerks were curt. Don't stay here.2016-09-18"
"The hotel was low-class. I was initially given the wrong room, so I had to return to the front desk. The heater in the 2nd room didn't work, and there were problems with the key card and fridge. The decor was outdated, and the carpet was wrinkled. The room had a coffee maker, tiny microwave, and small fridge, but there were no kitchen utensils. The elevators didn't work well, and one was shut down. The manager was never available, though the front desk clerks did their best to address my complaints. I was never told about hotel amenities, and stumbled upon the exercise room the last day of my stay. I wouldn't stay here for more than a day or two. Not many restaurants nearby.2020-01-01"
"The hotel was within walking distance of the VA hospital, and close to the light rail Osborn/Central stop to the airport. The room was pricey considering that breakfast wasn't complimentary. 2019-11-27"
"The hotel room was clean, and the staff was great.2019-10-18"
"The hotel was clean and well-maintained. Great place to stay.2019-05-25"
"The bathroom door was missing a screw and wouldn't stay shut. The coffee was horrible. I left my glasses behind, and the hotel staff wouldn't mail them to me.2019-04-18"
"I got an accessible room as requested, but it was a rather long walk down the hallway. The hotel clerk was polite and helpful. I've stayed here multiple times, and the service is always good. No on-site parking, but there's plenty of parking about a block away.2022-12-25"
"This was the worst stay I've had. The hotel was dirty and had bugs. Don't stay here.2021-08-30"
"Nice, dry hotel room. My TV didn't work, though, so I changed rooms.2021-08-21"
"The room wasn't stocked, and there were no amenities at all because of Covid. The bed was comfortable. No on-site food or information about area dining. If you want the bare minimum, this is the hotel for you.2021-07-17"
"The hotel was getting tired and needed updating. No breakfast. I didn't have any problems.2021-04-28"
"I didn't like this motel. We didn't get rooms next to each other as requested, and I didn't like being given a handicap room. The door didn't close properly, the AC didn't adequately cool the room, the bathroom door didn't close, and the curtains were falling down. Don't stay here.2019-10-23"
"I expected a better motel for the price. The room door didn't close properly, the curtains were falling down, and the bathroom door didn't close. The fridge didn't work well. Find another place to stay.2019-10-21"
"The motel room wasn't well-cleaned. I was disappointed and wouldn't stay here again.2018-10-22"
"The motel was run-down, and the room didn't smell fresh. The beds creaked and sagged in the middle. The pillows were small and filled with pieces of foam, and the curtains and baseboard needed to be replaced. The bathtub was so old that the porcelain was rubbed off. There was only one vending machine, and it only had drinks. I wouldn't stay here again.2018-10-22"
"The motel was cheap and close to the freeway, but it was old. There was a Starbucks right there. My room wasn't ready until 5:30 PM. The beds weren't that comfortable, and I could hear traffic and noise from other rooms. The staff was friendly, but the armed security patrols made me nervous. Limited free breakfast. 2018-10-22"
"A clean, comfortable hotel with pretty decor. I liked having a kitchen in the suite. No information in the room about area amenities. Nice staff.2021-02-18"
"Great value. This was the best hotel room I've stayed in for a long time. It had a full kitchen and modern appliances. The lobby smelled great; everything was new and clean. Superb staff; they were friendly, helpful, and good at their jobs.2021-01-27"
"Walk to Phoenix Children's Hospital. The hotel was comfortable, and the accommodations were awesome. There was a stove in the room; bring food to cook. The staff was hospitable. I had a good stay.2020-05-11"
"This motel was the worst. Armed guards patrolled, and the clientele was sketchy. The room was nasty and dirty. The comforter and bedsheets in my smoke-free room had cigarette burns, and so did the bathtub. We didn't even want to shower. Don't stay here.2021-09-18"
"The motel didn't accept cash payments. Don't stay here.2021-04-13"
"My experience was horrible. A male employee entered my room at 10:30 PM; when he saw that I wasn't alone, he ran out. I was frightened and shaken by the experience. Don't stay here.2020-03-12"
"The motel was dirty, and the carpet turned my socks black. There were people in the parking lot half the night. I didn't feel safe. Don't stay here.2020-03-09"
"Located in a gated, secure area with 24-hour security. The room was clean, and the staff was friendly. I highly recommend this motel.2020-03-03"
"The motel was close to Banner Hospital and convenient to Sky Harbor Airport, but there were a lot of homeless folk in the area. Dogs were allowed, but there was no grassy area for them.2022-12-10"
"For a motel that wasn't in a good area, I felt safe. It was clean and well-kept. The price was right, and pets were accepted. The front desk clerks were kind. Absolutely stay here.2022-07-03"
"I was extremely impressed by how nice and clean my room was, and I appreciated the quality furnishings. The hotel staff was pleasant enough, but the check-in clerk forgot to swipe my card, so I got a phone call at midnight and was asked to go back to the front desk to take care of that.2021-02-09"
"The motel was nice, but maintenance and housekeeping needed improvement. The fridge and microwave didn't work, and neither did the phone in the room.2020-10-17"
"The motel room was clean, comfortable, and modern, and the staff was friendly and helpful. This is a perfect spot if you want to be near the airport.2019-09-08"
I’ve been using HotelGuides for over 8 years. The agents are very helpful, and they try to accommodate every request. I like that when they email a booking confirmation to you, they include the hotel's address as well as its interstate exit number.
- Diana Ward
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At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.