"I would've rated this hotel high because of the nice facilities, but the poor attitude of the desk staff was a real problem. When we asked a question about our accommodations, we were told to look in the packet we'd gotten. There was no one on duty after 9 PM; our electronic lock failed, and none of our keys would open the door. We had to drive to the office to get the off-hours phone number. After 2 maintenance workers were unable to fix the problem, a 3rd one finally re-set the key codes. We ended up standing outside in the cold for 45 minutes. The next day we had to have the keys re-programmed, and the desk clerk acted like it was a terrible inconvenience.2018-04-24"
"A nice, clean hotel. The employees were helpful, and the free breakfast was a bonus. There was a free shuttle to Silver Dollar City. Go for it.2019-08-04"
"An excellent hotel. It was comfortable, and the staff, pool, shuttle, and food were great. The only negative was the carpeting and stairwell steps. Book it.2019-01-03"
"Convenient to Silver Dollar City. The hotel was clean, comfortable, and smoke-free, and the quiet atmosphere was wonderful. Good breakfast with plenty of choices. I recommend staying here.2017-10-13"
"The hotel room was clean and spacious and had a balcony. The employees were friendly, and the manager checked with us to make sure everything met our expectations. Breakfast was great, and we appreciated being able to have guests for a minimal charge. I recommend staying here.2017-06-20"
"This was the best hotel we've stayed in. It was clean and well-kept, and there was a shuttle to Silver Dollar City. Friendly, helpful personnel. The kids enjoyed the game room. The pool and whirlpool were relaxing, and breakfast and dinner were good. We loved staying here. Good value, too.2017-06-06"