"Not worth the price, though the view was nice and the bathroom was spacious. We weren't told that we'd have to call to have the room serviced. I called for clean cups and towels and they were brought up, but the dirty cups and towels weren't removed. The room and hallway carpeting needed vacuuming. No hotel information in the room. The employees were kind, and the valet service was excellent.2021-10-22"
"The bath was sub-par, and the hotel food was overpriced, but I had a great stay otherwise.2017-10-19"
"An expensive hotel. Everything was first-class until we tried the Citizen Restaurant for breakfast. The service was slow, the food was cold when it arrived, and we didn't get what we ordered. When I told the checkout clerk, I got a blank look.2017-10-12"
"The hotel staff provided awesome service.2016-02-17"
"Nice hotel. Our room was clean, and all the employees were pleasant and helpful. Loved the free shuttle to and from the hospital, and also the Irish pub, which had good food and drinks. I'd definitely stay here again.2019-04-14"
"Perfect location for events at Xcel Center. The hotel room was clean and comfortable.2019-03-18"
"Great location. The hotel is popular with guests attending events at Xcel and River Centre. Nice restaurants nearby. Parking could be tight when there were nearby events.2019-02-15"
"Convenient to Xcel Energy Center. Great environment. The restaurant and pub was really fun, the staff was friendly, and the food was good. Walk to shops nearby.2018-11-09"
"The hotel was too expensive for what we got. Everything was good except the shuttle left us stranded at an event during the winter carnage. We called 3 times an hour and a half before the shuttle hours ended. I won't stay here again.2018-01-31"
"Nice hotel. The room was clean and quiet. I had a lovely stay.2016-10-09"
"The hotel room overlooked the atrium, which I didn't like. Nice that it had a fridge and microwave, though.2016-06-21"
"The room was clean and well-appointed. The employees were friendly and helpful, and the courtesy van driver was prompt and friendly. The pool water was a bit chilly, but not unbearable. Good service at both restaurants, but the prices were high. Get directions to the parking ramp, as the entrance was difficult to find.2015-04-29"
"We asked for room repairs and cleaning when we left on the shuttle, but nothing was done. The shuttled failed to pick us up after the Wild game. The complimentary breakfast was disorganized, and the food was cold. The on-site bar and restaurant were the bright light of our stay; the service and dining were excellent. Look for a different hotel.2018-01-17"
"The hotel charged extra for Internet access and parking.2016-09-05"
"We had a wonderful stay at this hotel. From the nice room to the cocktail reception and complimentary shuttle to the cooked-to-order omelet and coffee, everything was great. The only negative was that the bed sagged in the middle. Definitely a good experience overall.2016-02-03"
"The hotel staff was friendly and professional. I really enjoyed staying here.2015-10-13"
"Centrally located with access to the Green, Blue, and Red Line transit system. Clean room, and the view of the courtyard and lobby was nice. All the employees were friendly and helpful. Exceptional breakfast and evening happy hour. The shuttle service to X-Cel Center was great. I parked the car when I arrived, and didn't use it again until I left 3 days later. Highly recommend this hotel.2015-06-14"
"Good hotel with clean rooms. I'd stay here again.2019-01-05"
"Definitely worth the price. Nice hotel with friendly employees. Breakfast was good. I highly recommend staying here.2017-10-18"
"Good hotel for the price. The 1st room smelled musty, and we weren't sure the bedsheets were clean. The bathroom door wouldn't shut. We got a room change right away, along with a $15 deduction for the hassle. The 2nd room smelled less musty, but the door was hard to close. Nice lobby and good breakfast bar. The attendant did a great job.2017-08-17"
"Average hotel all around. Just a place to sleep.2015-12-08"
"Convenient location for an event we were attending. Hotel was clean, and the staff was welcoming.2015-02-12"
"The hotel room was nice and clean, and the bed was comfortable. Friendly employees, too. Go for it.2021-10-03"
"The hotel room was clean, but the WiFi was non-existent. The staff was pleasant.2021-03-06"
"Excellent room and good service. Stay at this hotel.2019-02-08"
"The hotel room was clean and smelled fresh. The staff was nice and helpful.2018-08-30"
"I had a pleasant stay. The hotel was close to restaurants and bars, and the rates were reasonable. The area was fairly quiet. Nice, clean room, though it was a bit small. The bed was comfortable, and the staff was accommodating. I'd definitely stay again.2017-08-30"
"Clean hotel with friendly, helpful, accommodating staff. I definitely recommend staying here.2018-08-21"
"I had a spacious hotel room with a breathtaking view of St. Paul's Cathedral.2018-01-07"
"The room was exceptionally clean, and the employees were friendly. Great shuttle and driver. I highly recommend this hotel.2017-10-30"
"Safe and close to downtown. The hotel had a family-friendly environment and quiet surroundings. The staff was friendly, and breakfast was good. I appreciated the free shuttle. I'd stay here again.2017-07-22"
"The 1st room had white powder on the floor, so we were moved to another room. The hotel was being renovated, and there was no hot water for showers in the morning. The beds were comfortable, and the staff was friendly. Good on-site restaurant.2017-08-31"
"The hotel was a bit tricky to access. The staff was exceptional, and the front desk clerk was most helpful.2017-07-15"
"The heater was stuck on high, so the room was too hot. The bathroom door lock was missing. No business center at this hotel; the front desk clerk said we could print our boarding passes at the office in the morning, but the morning clerk wouldn't let us. We won't stay here again.2017-02-10"
"An average hotel. The room was clean, and the bed was comfortable. There was a sign at the entrance about the property not being responsible for parked cars, which didn't sound hospitable. There was a man sitting at the entrance drinking beer and smoking all evening. In the morning, I found a cigarette with a long ash on a carpeted stair.2016-06-13"
"Convenient to the VA hospital. Good hotel. The front desk clerk was nice.2015-10-18"
"The hotel room was clean, the staff was friendly, and the food was good.2016-06-09"
"The location was seedy. The room and hallway smelled bad, and there were bugs on the carpet. The balcony door lock didn't work well. The parking lot had many large potholes. A horrible hotel; I decided not to stay.2016-04-29"
"There was a definitely odor of chlorine though we were 2 long corridors from it in our room; it may have been a cleaning product. Service at the hotel was OK.2016-01-25"
"Easy to find and just a stone's throw off I-94. The hotel room was spacious, clean, and functional, and the staff was polite and helpful. The attached Green Mill restaurant was a convenient plus. I'd definitely stay here again.2015-11-21"
"I asked for a room away from the elevator, and ended up right next to the elevator. The toilet seat wasn't secure and slid around. The hotel clerk was pleasant.2015-06-15"
"Decent room with a comfortable bed, but the hotel lobby and hallways were disgusting, and the carpet looked like it had been there since the beginning of time. The bathroom was tiny, and I ran into a nightstand by the bathroom door.2019-07-16"
"The hotel was in desperate need of renovation. Our room smelled like smoke, and some lights and electrical outlets didn't work. The toilet ran constantly, and the bathtub wasn't clean. The front desk clerk was nice. I don't recommend staying here.2018-06-26"
"The people in the room upstairs made a lot of noise from 3:30 AM - 5:30 AM. The electrical outlets didn't work the 2nd night; I had to move things around to find plugs that worked. The smoke detector was broken and didn't have a battery, and the room smelled strongly of smoke. Stay at this hotel only as a last resort.2018-02-07"
"The hotel was just OK, and the accommodations were adequate. The shuttle to the game left without us, and we weren't told that there was no shuttle back.2017-09-28"
"I'd stay at this hotel again. Bring your swimsuit.2017-08-20"
"Nice hotel and great room. The service was good, but the food was just fair. The rooftop lounge was barren and seemed unfinished. The walkway to the restaurant wasn't open, and even when it was, it wasn't accessible from baggage claim. Once you've left the secure area, you must take a shuttle, which was a major design flaw.2019-03-24"
"The room had a kitchen, but wasn't equipped with dishes or utensils. A dog howled on and off the two days we stayed. Small bathroom. Minimal grab-and-go breakfast. The staff was friendly, but I don't think we'll stay at this hotel again.2015-08-25"
On place pages like this, we order hotels from lowest cost to highest except we list low-rated hotels at the bottom of the page.
Most of our competitors order these same hotels in other ways that make them more money.
How Do We Define Motel?
To us, motels are smaller lodgings that have rooms you can enter directly from the parking area.
At hotels, on the other hand, you can enter your room only through a hall inside the building.
Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
When you make a reservation, you will receive a confirmation email. Take a copy with you to the hotel.
The earlier in the afternoon you check into a hotel, the more likely you will get a room or suite that matches your preferences.