"The hotel was clean, and the staff was friendly. We ordered room service at 6:35, and the food didn't arrive until 7:45. The food and coffee were cold.2021-06-21"
"The room was nice, spacious, and clean, and had comfortable furnishings. Great bed; I slept well. When we called to ask for a cot and late checkout, the hotel clerk was helpful, but when we arrived, the check-in clerk didn't know about our requests. It took a few calls to get the cot, but the housekeeper was friendly. The pub was understaffed, so it took a long time to get our orders, and the food wasn't that good.2015-05-20"
"We arrived at 5 PM and our room wasn't ready; we had to wait another hour, and entered the room to find a worker snaking the bathroom drain. The fridge didn't work, and it took 2 hours to get a replacement. We were compensated with coupons for breakfast, which was absolutely terrible. The employees were extremely friendly and helpful, but that was the only positive thing about our stay. Pick another hotel.2016-08-17"
"Everything about this hotel was fine except the noisy heater. The staff was accommodating and let me check out late.2016-01-14"
"The hotel was nice, clean, and updated. I recommend staying here.2019-09-30"
"The hotel was clean, and the mattress and bedding were comfortable. The bathroom was small but adequate. The noon checkout was a plus, and the free coffee in the lobby was good. Typical breakfast buffet with a waffle maker.2019-09-25"
"The hotel was clean, the staff was friendly, and the free breakfast was tasty. I enjoyed the pool and shuttle service.2019-09-01"
"I really enjoyed my stay. The hotel was about a kilometer from the heart of downtown. I had no problems with the key cards, and most things in the room worked. The showerhead vibrated on certain settings, and the cover for the pipe was loose. Other than that, I have only good things to say.2018-07-30"
"Just a mile from Baystate Medical Center. The hotel was clean, and the staff was friendly. Nice amenities.2018-03-17"
"Easy check-in, and the motel clerk was polite and professional. I was able to switch to a smoke-free room without any issues. The smoking room smelled horrible, so be careful which room type you select when you make your reservation.2017-01-30"
"I had the best night's sleep my 1st night at this motel. But there was a strange odor the 2nd night. The housekeeper made me uncomfortable.2015-05-21"
Pet friendly hotel
- allows pets up to 60 pounds, 2 pets per room - pets must remain in pet carrier or cage - $25 per night fee for each pet - $150 maximum per stay fee for each pet. - Jul 2016 < Less
"The AC didn't work properly, and the TV didn't work at all. The guests upstairs were loud all night, and the hotel clerks weren't helpful when I complained about it. Don't stay here.2015-08-18"
"The hotel was old and needed to be updated. The room smelled like mildew, and there was no housekeeping service for guests who only stay 2 nights. Horrible breakfast; the staff didn't even keep the food service area clean. I'd never stay here again.2015-04-21"
"We'll stay at this hotel with our family again.2016-09-21"
"A very good hotel room.2016-07-30"
"The hotel room was nice, clean, and quiet.2016-05-12"
"We booked a non-smoking room, but arrived to find that our room reeked of smoke. No other rooms were available. The hotel clerk sprayed the room and offered us a small discount, which wasn't really an adequate solution to the problem.2015-10-20"
"Economical hotel. Great room and friendly staff. Get to breakfast early, because some food ran out.2015-08-12"
"Our motel room hadn't been fully cleaned; the housekeeper skipped the bathroom floor and bathtub, and we noticed ants and hair.2019-05-20"
"Great value. My motel room was remodeled, clean, and comfortable.2019-04-17"
"There were men drinking in front of the motel when I arrived. The entire place smelled musty, and the room was disgusting. The elevator was old.2018-08-29"
"A good, clean motel. Excellent front desk service.2018-08-01"
"An adequate motel, but the elevator needed maintenance. We could hear kids playing loudly in the pool until 10 PM even though the pool was indoors on the other side of the building. The front desk clerks were as accommodating as possible.2017-09-09"
"The hotel was older and needed updates, but it was clean and the service was good.2018-09-20"
"The hotel entry was pretty and clean, and the employees were nice. But the room was extremely small; there was barely room for the beds. The bathroom was old and worn, and the fixtures had rust. The floor had water damage. The pool closed at 8 PM, which seemed a little early. There was an arcade for kids, but half the machines didn't work. The staff was nice and let us pay to use the pool after checkout.2017-11-20"
"My hotel stay was horrible. Our room wasn't ready until after 4 PM, and the desk chair was broken in half. The check-in clerk was nasty and didn't know what she was doing.2016-11-17"
"The motel was pet friendly and allowed cats, but cats weren't allowed on the bed.2018-07-18"
"The motel was clean and pet-friendly.2017-04-09"
"Cigarette smoke came into our room and made it hard to sleep. The motel staff was friendly and helpful. 2015-06-15"
"My kids were pretty grossed out by this motel. Our room wasn't clean. The comforters were stained and covered in dog hair, and the floors were dirty. The staff was friendly and accommodating.2015-04-16"
"My room was clean, with new wallpaper and carpeting. The bed was comfortable. But even though it was a smoke-free room, I could smell smoke. The entry and stairway carpeting was worn and dirty. Smoking guests huddled near the side and rear doors smoking, and the smoke traveled into the hotel. The staff was friendly and courteous.2021-07-13"
"Good place for the price. Our only complaint was that we had a king bed with 3 thin pillows. The hotel clerk said there were no extras.2017-02-26"
"Decent hotel for the price.2016-11-15"
"The hotel was quiet, but could've been cleaner.2016-05-13"
"The hotel staff was super friendly and amazingly helpful.2019-10-20"
"Not a pleasant experience. This hotel definitely wasn't worth the price. The AC in my room didn't work, and there was an overpowering smell of bleach. I was disappointed and don't recommend staying here.2016-07-12"
"Lots of restaurants and stores nearby. Our suite was very clean and had a whirlpool tub. The beds were comfortable. Good breakfast with a wide selection of hot and cold items. You won't be disappointed if you stay at this hotel.2015-09-11"
"Get the king junior suite and enjoy a huge whirlpool tub. Great service; we had an issue with the TV that was quickly fixed. This was our 2nd great stay here.2015-01-22"