"Convenient to restaurants, shops, and the interstate. The hotel was clean and quiet, and the employees were helpful and friendly. OK breakfast. Worth a stay.2018-09-17"
"The hotel was close to the port. Nice, quiet, clean place to stay. I was impressed.2018-03-20"
"I had a wonderful hotel stay. The room was nice and big, and there were restaurants on Frontage Road.2018-02-27"
"The hotel was clean and comfortable, and the room was spacious enough for my family of 5. The staff was pleasant and accommodating, and we really enjoyed breakfast. Prepare to be happy.2016-09-08"
"The hotel was within walking distance of several restaurants, including The MillHouse across the street. I appreciated the video surveillance of the entire building, including the hallways. Nice front desk staff; I had trouble with the key card, and the manager came up right away and changed the battery on the door lock. Breakfast was well-stocked, and the eating area was kept clean. I had to leave early my last day, and a grab and go breakfast was ready for me. Coffee was available 24 hours a day. New laminate floor was being added when I arrived, and it looked great. Good place to stay.2016-01-27"
"I was frustrated that the front desk clerk wouldn't let me check in 15 minutes early, even though the hotel seemed empty.2020-10-15"
"The hotel clerk wasn't friendly.2017-04-08"
"Great hotel stay. I loved the heated pools and the bar. Kick off your shoes and relax here.2016-03-28"
"The alarm clock in the room required a PhD to set, and it was still set for daylight savings time. It took 3 calls to get a technician to re-program it. The TV remote control didn't work. Extraordinary service; I truly felt valued and at home here. I dined on-site 3 times, and the service and food were stellar. I'll stay at this hotel again.2015-11-23"
"The hotel was clean and comfortable, and the front desk clerks were friendly. You won't regret staying here.2015-11-07"
"The room was clean. Great motel clerk and easy check-in. Breakfast was good. Book it.2018-12-29"
"I had a horrible stay at this motel. The 1st room had stained carpeting, dirty bedsheets, and a dirty bathroom. We were given another room, but there were blood stains on the bed. The doorknob fell off the door. We were moved to a 3rd room, but the doorknob fell off the door of that room as well. The toilet wouldn't flush, and the staff said there was no plunger so I'd have to use the lobby restroom until morning. I asked for a refund and stayed somewhere else. Don't stay here.2018-10-13"
"My room was nasty and smelled bad. The motel clerks were extremely rude and disrespectful. Don't stay here.2018-06-24"
"The motel was reasonably priced but not that clean. The room smelled bad.2018-05-31"
"The motel wasn't what I expected based on online photos. The room was clean and breakfast was good, but we couldn't get a parking spot near our room.2018-05-15"
"The carpet in my room was sticky, and the bathroom had a rather stale odor. The hotel clerks were nice, and so were the housekeepers. Breakfast the 1st day was poor, but it was a bit better the 2nd day. The elevator broke down, but was quickly repaired.2022-06-02"
"Great hotel. I appreciated the airport shuttle and the park and fly option.2019-11-14"
"The room was clean and quiet, and all the employees were friendly and nice. The hotel did fill up with people going on a cruise.2019-01-22"
"Good hotel. Easy check-in and checkout.2018-08-24"
"Great hotel if you're going on a cruise.2018-07-16"
"The hotel room smelled so bad that we had to spray it, leave for a while, and then return. There was peeling paint by the shower.2021-07-05"
"Good experience overall. My hotel room was clean when I arrived, and there were extra towels since there would be no housekeeping on Christmas. My room wasn't serviced on the 26th, so I went to the front desk for washcloths; I was disappointed.2020-01-02"
"The hotel staff was superb, especially the front desk clerks.2019-12-02"
"An excellent hotel with great rooms and service. The staff was superb. Stay here.2018-06-02"
"Walk to Ruby Tuesday and Longhorn Steakhouse. We arrived late and were grateful for the free cookies and very comfortable beds. The TV didn't work, but our stay was so short that it wasn't a problem. We told the manager, though, and were pleasantly surprised to be offered a discount. We've stayed at this hotel before, and it's always been most satisfactory.2015-12-04"
"Housekeeping only changed the linens every 3 days and didn't return when we asked them to come back later. The hotel clerks were helpful throughout our stay. Good breakfast, but it ended promptly at 9:30 AM.2017-07-12"
"Close to the airport. The hotel room was clean and beautiful and breakfast was good, but I was disappointed with the exercise room; 2 of the 4 cardio machines didn't work.2017-04-03"
"Great hotel stay, and the employees were nice. The bathroom smelled like bleach, though. Give it a try.2016-08-07"
"The motel room smelled bad, the bedding had cigarette burn holes, an dwe had to dispose of leftover trash. There was garbage all over the property. Don't stay here.2021-06-19"
"The price was right, and the employees were friendly and helpful. But the motel wasn't well-maintained, it was quite noisy at night, and there was a cockroach in the bathroom. 2020-01-18"
"Close to the airport. The motel room hadn't been properly cleaned. The floors were sticky, and I found a used washcloth and soap in the shower. The pool had a few feet of dirty water in it, and there were dirty lounge chairs in the pool area.2019-03-21"
"The motel room wasn't well-cleaned, and the door lock needed repair.2017-09-04"
"This motel was so bad that I had to shake out my clothing to get the roaches out before I left. The room smelled musty. The bedding was dirty, and the washcloths were stiff. The toilet ran, and the drains wouldn't drain. I'd never stay here again.2016-08-27"
"The room was clean and sanitized. Great, accommodating staff and excellent airport shuttle. We were taken care of and left our car at the hotel for the week without worry. I'd definitely stay here again.2021-11-25"
"The room was fantastic, and the hotel staff was excellent. Delicious breakfast, and the shuttle service was free. Stay here; you'll be satisfied.2016-05-05"
"This hotel was absolutely awful. Our room door was open when we arrived. There were cigarette burns in the comforter, and a grocery bag over the light fixture above the bed. All the furniture was broken. People smoked marijuana in the parking lot. We left 10 minutes after checking in because I didn't feel safe.2022-06-23"
"No ice bucket in the room. There were questionable people hanging around the hotel, and people played loud music in their cars in the parking lot. The stairwells were filthy. No elevator.2021-06-09"
"There were roaches in the hallway; we told the hotel clerk, and although she said she'd call an exterminator, she didn't seem concerned. The bed blankets were damp. This was my 1st stay here, and it will definitely be my last.2019-11-03"
"The hotel was a dump, but the room was clean.2019-09-10"
Pet friendly hotel
- allows pets up to 80 pounds only, 2 pets per suite - $5 per night pet fee if staying 7 nights or more - $35 per night pet fee if staying fewer than 7 nights. - Jul 2022 < Less
Note: Some WoodSpring Suites charge a weekly rate, even if you stay just one night.
"The hotel had roaches and bedbugs. Don't stay here.2022-05-15"
"The hotel was close to JAXPORT, but it was located in a bad area. There was no one at the front desk when we arrived, but eventually the clerk appeared and checked us in without enthusiasm. The hotel looked new, but the room wasn't nice and didn't look like online photos.2015-08-20"
"My husband was on crutches, and the hotel clerk said we should let her know if the room wasn't convenient and we could change rooms. Parking cost $6. Breakfast was just coffee, snack bars, and a packet of oatmeal guests could microwave in their rooms.2019-09-18"
"The hotel didn't have the amenities that similarly priced hotels have. The floor and bathroom weren't clean, and the building needed maintenance and upgrading. Look elsewhere.2019-04-21"
"The hotel was affordable and close to the hospital. The room was comfortable and pet friendly. A wonderful place to stay.2019-02-03"
"Nice experience. Good hotel room and pleasant staff.2018-09-05"
"This hotel was OK only for an overnight stay. The room was clean, but the bed and pillows weren't comfortable, and the linens were cheap. I didn't sleep well.2016-03-20"
"One mile from TIAA Stadium. The room was spacious, but the view was limited. The sleeper sofa was OK. No problem checking in. Breakfast cost $12.95 per person. Parking was off-site and cost $10 per night. This hotel met our needs.2021-01-03"
"The toilet didn't work in the 1st hotel room. No one told us that breakfast cost $12.95 per person until we started eating.2018-01-01"
"The hotel was nice, but a little overpriced. Didn't like the adjustable bed; it was firm no matter what we set the dial to. Fantastic staff; they were nice, respectful, and helpful.2016-07-23"
"Clean hotel with professional personnel. The TV didn't carry local news stations.2019-09-09"
"Not a good value. The hotel was being renovated, and the room was miserably hot since the AC didn't work. We were moved to another room, but the bathroom was disgusting; there was hair all around the toilet seat. An unpleasant stay.2018-04-27"
"Don't expect a 5-star hotel, but the room was nice and had been recently renovated. The building was old, and renovations will help a lot. Good experience overall.2017-10-29"
"Not a good value. The hotel was large and had poor signage. Unless you go through the front door, you can wander the hallways until you stumble upon the elevators. No balcony in my room as I expected, and no soap was provided. The side of the desk was damaged. The check-in clerk mumbled terribly. The fire alarm went off for a few seconds in the late afternoon. Find another place to stay.2017-10-27"
"The hotel had been remodeled and looked great. A pair of men's shoes were outside my door, and a man showed up at 10:30 PM with a key to my room. I called room service repeatedly before finally the front desk clerk took my order. The self-parking near construction was a hassle.2017-05-21"
"An awful experience. This hotel smelled bad, and there was mold all over, even on the mattress. I complained 3 times about noisy guests, and nothing was done. In the morning, the housekeeper asked me to take the garbage out and give her the used towels; then she gave me replacements and walked away. The front desk clerks was extremely rude. Don't stay here.2022-10-02"
"My experience at this hotel was horrible. There were no blankets on the bed, and the front desk clerk couldn't get any for us. We had trouble with the key card and kept needing assistance. Never got clean towels and couldn't even get a cart for our luggage. The front desk clerk wasn't helpful and acted like I was bothering him.2022-04-02"
"The hotel room was clean, and the bed was comfortable. The door lock in the 1st room didn't work, so I moved to another room. The staff was great. Bring your own regular coffee.2022-03-26"
"I had to change rooms 3 times because of malfunctioning ACs. Noisy hotel, and not a good value. Choose another option.2022-03-12"
"Good hotel. Try the Red Gill Restaurant Bistro.2021-09-19"
"The hotel clerks were caring and went out of their way to help me.2020-08-29"
"The hotel looked nice, but the shower didn't work. The bathtub did, but we weren't able to shower. When I told the checkout clerk, he just said "sorry." I asked for a cup of ice for my tea, and he said they didn't have any ice.2019-10-12"
"This hotel has thought of every detail to make a stay feel homey, including privacy and safety considerations. The hotel was clean and quiet, and the staff was hospitable. I loved the fragrance throughout the facility. This is a perfect place to stay.2019-09-24"
"Great location. The room was comfortable and clean. Nice pillow selections, and the quiet AC made for a restful sleep. The staff was super friendly and made me feel at home. There was an exercise room and free laundry facilities, as well as a cupboard full of choices. Good hotel.2019-07-13"
"The hotel staff was friendly and helpful. Great place to stay.2015-11-10"
"The hotel satisfied our last-minute need for accommodations, but I wouldn't stay here again. It was run-down, especially considering the price. Everything was worn, and the carpets were dirty. 2022-03-02"
"The hotel was clean and well-appointed. Don't expect a continental breakfast during Covid. I stay here whenever I'm in Jacksonville.2022-01-08"
"Nice experience. Good hotel.2021-07-20"
"Good experience. I highly recommend this hotel.2018-03-05"
"I had a horrible hotel stay. No housekeeping during my 2-night stay. The front desk clerks were rude, and there seemed to be very few employees.2017-09-13"
"I was happy that the hotel allowed pets.2022-05-19"
"The room was clean, but the soundproofing could've been better. The TV was difficult to operate, and the fridge made gasping noises. No in-room safe. The ice machine on my floor didn't work. The hotel clerk was friendly, and check-in was easy. The hot breakfast ended a bit early, and the food was warmed but pre-packaged.2022-04-27"
"Great location. The hotel staff was awesome. You can't go wrong staying here.2020-12-18"
"Good rates. The hotel was great. Stay here.2020-03-10"
"The front desk staff was helpful and professional.2020-01-05"
"The hotel needed refreshing. The room looked worn.2022-03-03"
"The hotel carpeting was old and dirty. No table or chairs in my room. The lighting around the mirror was annoying. The towels were old. The night staff was friendly, and breakfast was good.2022-02-08"
"The hotel was clean, and the front desk service was good. I recommend staying here.2020-03-09"
"The hotel room and bed were comfortable. Great breakfast and good coffee.2018-09-16"
"The beds in my hotel room were uncomfortable, and I barely slept.2018-06-11"
"The hotel was dirty and in poor condition. Don't stay here.2021-07-25"
"The hotel was dated, somewhat dirty, and really worn. Only 1 ice machine worked. People on our floor were rowdy until 3:30 AM, and nothing was done about it. Poor breakfast. Stay somewhere else.2021-05-18"
"Other guests at the hotel were shady; I complained to the front desk clerk was was just told that they were sorry. Don't stay here.2020-10-10"
"A little noisy in the evening, but it was quiet in the morning. No breakfast because of Covid. Recognize that this is a budget hotel.2020-09-12"
"The area was nice, but the hotel wasn't clean or well-kept. We were disappointed that the pool was closed and breakfast wasn't available because of Covid-19. There was dirty in the bed when we pulled back the covers. We've stayed here before, but after this experience, we won't be back.2020-05-27"
"I had a pleasant hotel stay. The room was wonderful, and the amenities were superb. 5-star restaurant. Make a reservation.2021-10-04"
"I had a terrible experience. Don't stay at this hotel.2018-03-01"
"Clean, beautiful hotel and spacious room. The staff was extremely helpful and courteous. We needed extra coffee creamer and blankets, and they were delivered promptly with smiles. Nice pools and great exercise room. We appreciated being able to check in a bit early, too.2017-07-04"
"Great place to stay. The hotel was beautiful, and the bed was comfortable. The big-screen TV was a plus, and there was an in-room safe. The employees were professional and extremely nice. The restaurant was closed due to a family reunion, and breakfast could've been better. There was a Dave and Buster's across the parking lot.2022-07-25"
"The hotel was clean, and the service was good. No food available, but I'd stay here again.2022-02-25"
"The room was clean and nicely decorated, and the pillowtop beds were great. The hotel staff was friendly and helpful. Stay more than one night.2021-10-17"
"The hotel was clean and near activities. Great customer service.2021-09-09"
"The hotel was clean, and the front desk service was absolutely phenomenal. The bartender made us feel comfortable. Convenient area near Dave and Buster's.2021-03-08"
"Convenient to restaurants. The hotel was clean and dog friendly, with no fees. The staff was friendly.2021-06-29"
"The hotel had an odor, and there were roaches in the bathroom.2021-05-17"
"I didn't like the full-sized beds. Only 2 bath towels were provided; there were no hand towels. The hotel staff was friendly. The pool water was cold, and the soda and ice machines on my floor were out of service. No breakfast.2021-05-03"
"This hotel didn't meet our expectations. No microwave or fridge in the room, and no breakfast was provided.2019-04-14"
"The room was overpriced. Don't stay at this hotel.2019-01-17"
"Not a good value. The hotel room was small, and the elevators weren't centrally located.2021-08-06"
"OK for an overnight stay. The room was clean, but there was no soap in the bathroom. The hotel clerks were professional and friendly. Breakfast left something to be desired since the attendant was slow to replenish items.2019-04-10"
"Great place to stay. The hotel room was clean, comfortable, and well-equipped. The building was safe and secure. There were 4 different juices at breakfast and 3 kinds of coffee, but no water.2018-09-26"
"Centrally located and within walking distance of good restaurants. The hotel and room were awesome. Don't hesitate to stay here.2018-01-10"
"Excellent hotel staff. The 1st room wasn't up to standards, but we were moved to another room the next day and compensated for the 1st night. The staff was friendly and helpful. There was construction going on that created some issues with parking and congestion at the elevators. Good experience overall. Once renovations are finished, by all means stay here.2016-03-11"
"There was mold on the ceiling of our room. Don't stay at this hotel.2022-02-16"
"A comfortable, excellent hotel with everything a traveler needs. The staff was friendly and helpful, and I always appreciate being greeted as soon as I walk in the door. I even got a message on my phone asking if we needed anything.2022-01-24"
"Good rates. The hotel room was pretty big.2019-08-06"
"The hotel was nice and clean, and the staff was friendly. Great place to stay.2018-09-15"
"The room smelled musty, and the hallway was smelly. Good breakfast bar.2018-06-03"
"We weren't comfortable at this motel at all. The beds had cigarette burns, and there were strands of hair in the bedding. Not enough towels provided, and the manager said we'd have to go to the front desk to get more. Random people knocked on our room door several times at night. Don't stay here.2020-05-27"
"The motel was really run-down. The bathroom door wouldn't close and dragged on the floor. There were holes in the walls and doors. The coffee pot only made one cup at a time, and the filter basket melted after I made one cup. Check-in was time-consuming. Find another place to stay.2016-10-11"
"The hotel restaurant only served breakfast. The lounge wasn't open. Not a good experience.2022-05-01"
"Nice hotel. Stay here.2021-03-08"
"This hotel was a disappointment. The AC rattled loudly all night, and the bathroom smelled like mold. I waited 10 minutes before being greeted and checked in, and the clerk wasn't friendly. On a positive note, the bed was comfortable and I could walk to the hospital. Stay somewhere else.2020-09-19"
"We saw a cockroach in our hotel room one night. The next day a housekeeper banged on our door at 8:30 AM and came back 3 times, even though checkout wasn't until noon. It was annoying to be awakened repeatedly. Ask for a Do Not Disturb sign.2017-07-07"
I have never found a hotel booking site so easy to use. I had my room booked in less than a minute. The hotel where I had planned to stay had an issue. I was panicking. I clicked on HotelGuides' website, got a room, and checked in 15 minutes later.
- Emily Bryant
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Hotel Booking Tips
Beware of non-refundable reservations that could cost you a lot of money if you change or cancel them. +Non-refundable reservations are a gamble that will usually save you less than $10. If you make a $90 non-refundable reservation instead of a $100 refundable booking, you are betting $90 to win $10. Would you do that in Las Vegas? -
Don't assume you can cancel a non-refundable reservation without penalty if you notify the hotel weeks or even months in advance. +Often you cannot because some hotels' profit strategy is to get paid more than once for the same room for the same night. -
Always read cancellation policies carefully before you make a reservation. + When is the latest date and time you can cancel without penalty? - More >
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